With Halloween just around the corner, many pet parents in Columbus, Ohio are gearing up for a season filled with fun decorations, candy, and costumes. While it’s an exciting time of year for families, it’s important to remember that the spooky season also brings unique risks for our furry friends. As a trusted provider of […]
Spooky Season Pet Safety: How to Protect Your Pets This Halloween Read More »
*To quickly navigate to a specific emergency and its solution within this blog, simply click on the emergency listed below to learn more: As a pet sitter and dog walker in Columbus, you’re often the first line of defense in keeping pets safe and healthy. While many days go by smoothly, emergencies can and do
Whether you’re a seasoned pet sitter or new to the profession, keeping both yourself and the pets in your care clean is crucial for a healthy, happy environment. Here are the top 5 tips to help Columbus, Ohio pet sitters ensure cleanliness across their work.: 1. Address Pet Accidents with Diligence Navigating one of the
5 Essential Cleanliness Strategies for Pet Sitters in Columbus, Ohio Read More »
Did you know that over 70% of pet owners will experience a pet emergency at some point in their furry friend’s life? From sudden illnesses to unexpected injuries, emergencies can strike when we least expect them. With the right knowledge and preparation, however, you can be ready to spring into action and save the day
Expert Guide: Handling Pet Emergencies with Confidence Read More »
As the festive cheer of Thanksgiving fills the air, we, as dedicated dog walkers and pet sitters in Columbus, Ohio, have a crucial role to play. Let’s gear up to keep our furry clients safe from toxic pet foods this holiday season. We want to ensure the festivities are filled with joy for both humans
An Essential Guide to Avoiding Toxic Pet Foods Read More »
Dogs love the summer weather. It allows them to spend more time outdoors, bask in the sunshine, and explore new sights and smells. The warmer weather also provides opportunities for swimming and other water activities, which many dogs enjoy. Additionally, summer is a wonderful time to enjoy lots of dog walking! Here’s our top 5
6 Tips for Summer Dog Walks in Columbus, Ohio Read More »
Spring is here! It’s time to get your outdoor pets ready for longer walks, trips to the park, and plenty of time in the sun! While exciting, this seasonal transition from cold to warm weather can pose risks like allergies, fleas, ticks, and exposure to unsafe plants and chemicals. Here’s 5 pet care tips you
5 Ways To Prepare Your Pet For Spring Weather Read More »
Since COVID-19 first emerged, pet owners and pet sitters in Columbus, Ohio have had concerns about whether pets could be at risk. As this virus spread rapidly from human to human, people began wondering if our furry companions could also be affected. In this blog, we’ll explore whether coronavirus poses any real danger to pets
COVID-19 Concerns for Pet Sitters in Columbus, Ohio Read More »
© 2025 Hands N Paws, LLC
By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).
Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals
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Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.
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Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!
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Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.
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Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.
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Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.
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Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.
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Vaccination, Licensing & ID Policy
Before services begin, all pets must:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.
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Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.
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Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.
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Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.
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Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.
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Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.
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Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.
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Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.
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Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!
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Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care.
– Virtual Meet N Greets: Free.
– In-Person Meet N Greets: $50.
New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.
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Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.
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Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.
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Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.
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Thanks for trusting Hands N Paws with your furry family! 🐾
