Dog walking in Columbus, Ohio that provides daily exercise and socialization for your pup.

Columbus, Ohio
Dog Walking Services

Our Columbus dog walkers will guarantee your pup is happy and healthy while you're away from home and busy with life!

Why choose dog walking services with Hands N Paws?

When your pup is cooped up all day at home, we're certain they stare out the window and think:

When is my human coming back home???

Our team of trusted dog walkers in Columbus can come walk your pup and provide the companionship and exercise they need. As a result, you'll get some much needed peace of mind!

  • dog walking service 4

How Our Dog Walkers
Can Help You

20 Minute Dog Walk

For 🐶 's ONLY
$ 22
  • Pricing includes 2 dogs total! May be subject to additional charges. Commonly includes:
  • Up to a 0.25-0.5 mile stroll
  • A water refresher
  • Giving treats/food

30 Minute Dog Walk

For 🐶 's ONLY
$ 25
  • Pricing includes 2 dogs total! Subject to additional charges. Commonly includes:
  • Up to a 0.5-1 mile stroll
  • A water refresher
  • Giving treats/food

45 Minute Dog Walk

For 🐶 's ONLY
$ 35
  • Pricing includes 2 dogs total! Subject to additional charges. Commonly includes:
  • Up to a 1-1.5 mile stroll
  • A water refresher
  • Giving treats/food
Best Value

60 Minute Dog Walk

For 🐶 's ONLY
$ 45
  • Pricing includes 2 dogs total! Subject to additional charges. Commonly includes:
  • Up to a 2+ mile stroll
  • A water refresher
  • Giving treats/food

Have a custom request?

Contact us for a quote!

Meet Our Dog Walking Team

Check out our top 10 Columbus dog walkers, all rated 5 stars!

Graham P.

Dog Walker in Columbus, OH
Member since Aug 2022
3,553 Services Completed

5.0
5/5

Based on 883 reviews.



Best cat sitter in Columbus, Ohio

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Alyssa C.

Dog Walker in Columbus, OH
Member since June 2023
689 Services Completed

5.0
5/5

Based on 131 reviews.



Dog walkers near me

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Jake E.

Dog Walker in Columbus, OH
Member since Dec 2023
405 Services Completed

5.0
5/5

Based on 158 reviews.



Dog walkers in Columbus, Ohio

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Megan B.

Dog Walker in Columbus, OH
Member since Sept 2023
919 Services Completed

5.0
5/5

Based on 148 reviews.



Dog walker Columbus Ohio

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Jaiden S.

Dog Walker in Columbus, OH
Member since Jan 2024
12 Services Completed

N/A
0/5

No reviews yet.



Best dog walkers Columbus, Ohio

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Bre E.

Dog Walker in Columbus, OH
Member since April 2024
177 Services Completed

5.0
5/5

Based on 25 reviews.



Cat sitters Columbus Ohio

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Liz B.

Dog Walker in Columbus, OH
Member since June 2023
914 Services Completed

5.0
5/5

Based on 171 reviews.



Dog walkers near me

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Ingrid B.

Dog Walker in Columbus, OH
Member since June 2023
402 Services Completed

5.0
5/5

Based on 35 reviews.



Dog walkers near me

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Jess W.

Dog Walker in Columbus, OH
Member since Dec 2023
119 Services Completed

5.0
5/5

Based on 54 reviews.



Cat sitters Columbus Ohio

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Allison R.

Dog Walker in Columbus, OH
Member since Jan 2024
242 Services Completed

5.0
5/5

Based on 87 review.



Cat sitter Columbus Ohio

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Olivia B.

Dog Walker in Columbus, OH
Member since May 2023
299 Services Completed

5.0
5/5

Based on 70 reviews.



Dog walker Columbus Ohio

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Tori Q.

Dog Walker in Columbus, OH
Member since Oct 2023
143 Services Completed

5.0
5/5

Based on 17 reviews.



Dog walkers Columbus Ohio

Background check PASSED!


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Our Dog Walking Service Area

(Contact us if you don't see your city listed!)

Bexley

Clintonville

Columbus

Grandview Heights

Upper Arlington

German Village

Italian Village

Gahanna

Dublin

Worthington

Reynoldsburg

Groveport

Grove City

Bexley
Our Bexley, Ohio dog walkers provide top-quality dog walking services, utilizing the area's beautiful parks and greenspaces. Jeffrey Park and the Alum Creek Trail offer perfect settings for your pets to enjoy safe and stimulating walks. Choose Hands N Paws for professional and caring dog walking services in Bexley, Ohio.
Clintonville
Our dog walkers in Clintonville, Ohio are dedicated to providing excellent dog walking services in this vibrant neighborhood. With access to greenspaces like Whetstone Park and the Olentangy River Trail, your pets will enjoy invigorating and safe walks. Hands N Paws is your go-to for reliable and friendly dog walking services in Clintonville, Ohio.
Columbus
Looking for the best dog walkers in Columbus, Ohio? Look no further! Our team of experienced and reliable dog walkers are available to give your fur baby the exercise and attention they need while you're busy. Columbus offers plenty of dog-friendly parks and trails for you and your pup to explore, from the Scioto Mile to the Olentangy Trail. Our Columbus dog walkers will make sure your pup enjoys all that the city has to offer!
Dublin
Our dog walkers in Dublin, Ohio provide exceptional dog walking services tailored to the needs of local residents. Dublin boasts beautiful greenspaces like Darree Fields Dog Park, Indian Run Falls, and the scenic Dublin Bike Path. Our experienced team ensures your pets enjoy safe, stimulating, and fun walks in these picturesque settings. Choose Hands N Paws for reliable and compassionate dog walking services in Dublin, Ohio.
Gahanna
Our dog walkers in Gahanna, Ohio deliver outstanding dog walking services throughout the area. With scenic locations like Creekside Park and the Gahanna Woods State Nature Preserve, your pets will experience enriching and safe walks. Rely on Hands N Paws for professional and attentive dog walking services in Gahanna, Ohio.
German Village
Our dog walkers in German Village, Columbus provide exceptional dog walking services in this charming and historic neighborhood. With scenic parks like Schiller Park and beautifully preserved cobblestone streets, your pets will enjoy safe and enjoyable walks in a picturesque setting. Choose Hands N Paws for reliable and compassionate dog walking services in German Village.
Grandview Heights
Our dog walkers in Grandview Heights, Ohio offer exceptional dog walking services tailored to the local environment. With access to parks like Wyman Woods Park and the Scioto Greenway Trail, your pets will have enriching and safe walks. Trust Hands N Paws for reliable and compassionate dog walking services in Grandview Heights, Ohio.
Grove City
Our dog walkers in Grove City, Ohio offer top-notch dog walking services in this welcoming community. Battelle Darby Creek Metro Park and Fryer Park provide ideal spots for your pets to enjoy enriching and safe walks. Trust Hands N Paws for professional and compassionate dog walking services in Grove City, Ohio.
Groveport
Our dog walkers in Groveport, Ohio deliver excellent dog walking services throughout the community. With scenic locations like Heritage Park and Groveport Park, your pets will have safe and enjoyable walks. Rely on Hands N Paws for dependable and attentive dog walking services in Groveport, Ohio.
Italian Village
Our dog walkers in Italian Village, Columbus offer top-tier dog walking services tailored to this vibrant and historic neighborhood. With access to beautiful greenspaces like Italian Village Park and the nearby Short North Arts District, your pets will enjoy safe, stimulating walks in a lively and engaging environment. Trust Hands N Paws for reliable and compassionate dog walking services in Italian Village.
Reynoldsburg
Our dog walkers in Reynoldsburg, Ohio provide exceptional dog walking services throughout the area. Scenic parks like Blacklick Woods Metro Park and Pine Quarry Park offer perfect environments for safe and enjoyable pet walks. Choose Hands N Paws for reliable and caring dog walking services in Reynoldsburg, Ohio.
Upper Arlington
Our dog walkers in Upper Arlington, Ohio are committed to providing superior dog walking services in this lovely community. With beautiful parks like Fancyburg Park and Thompson Park, your pets will enjoy safe and enjoyable walks. Choose Hands N Paws for trusted and caring dog walking services in Upper Arlington, Ohio.
Worthington
Our dog walkers in Worthington, Ohio offer top-tier dog walking services, making the most of the city's beautiful parks and trails. Popular spots like Worthington Dog Park, McCord Park, and the Olentangy Trail provide ideal settings for safe and enjoyable pet walks. Trust Hands N Paws for professional and caring dog walking services in Worthington, Ohio.
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What pet parents are saying!

Read 5-star reviews on our Columbus, Ohio dog walking service!

5/5

The crew at Hands N Paws takes amazing care of my pup while I’m away at work. Every person who has come to walk my dog is caring, trustworthy and always leaves me a note and photos from the visit that make me smile. I know my dog is safe and loved while I’m away. I also love the flexibility of their scheduling. I am so fortunate to have found this wonderful group of people.

Dog walkers near me

Sharon E.

Dog Walking in Columbus, Ohio

5/5

Hands N Paws has been a lifesaver!! Our sweet puppy Cairo is a goldendoodle with tons of energy and he looks forward to his walks with Hands N Paws (I’m convinced that he has learned the days that they come and he now waits patiently at the door for them.) Thank you for helping us keep our pup healthy and happy and for the PHENOMENAL customer service!

Dog walkers Columbus Ohio

Spencer S.

Dog Walking in Columbus, Ohio

5/5

Truly amazing service with prioritized customer satisfaction and app based logistics! We have only had daytime services but they also offer vacation service and overnight services. At a time when it can be difficult to find reliable services, this is one that truly shines and exceeds expectations!

Dog walking Columbus Ohio

Sumit B.

Dog Walking in Columbus, Ohio

Check out more reviews!

People RAVE about our Columbus, Ohio dog walkers online all the time! ⤵

Ready to
un-LEASH all the countless benefits?!

  • No more coming home to potty accidents on the floor!

  • No more wondering if my dog's okay while I'm at work all day!

  • No more sad puppy dog eyes watching me walk out the door every morning for work!

  • No more restless dog energy!

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Dog Walks We've Completed in the Last 7 Days
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Total Miles We "Dog Walked" in the last 7 days
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Total Dogs Made Happy!

Our App,
Made Just For You

At the touch of your fingertips through our premium mobile app, you can book dog walkers near me, pay your invoices, add/store your personal and pet information, and more!

checklist

Detailed Visit Reports

After each dog walking service, we’ll send over a journal report that details what happened along with photos and a GPS map!

dog walking company icon

Easy Scheduling

Submit a request for when you’re needing a dog walker and we’ll see your pets soon!

dog walking service near me 104

Custom Profile Creation

Add all your pet's specific care notes right to your client account and make updates at any time!

dog walking service near me 106

Secure Payments

Our database is encrypted for full security. We accept ALL major credit cards!

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Easy Scheduling

Submit a request for when you’re needing services and we’ll see your pet then!

Custom Profile Creation

What are your pet’s specific care notes? Let us know right in your client account in the app!

Detailed Journal Reports

After each service, we’ll send over a journal report that details what happened along with photos and a GPS map!

Secure Payments

Our database is encrypted for full security. We accept ALL major credit cards!

Click circles above to learn more!

Ready to get started?!

Booking our Columbus, Ohio dog walkers has never been easier!

1

Click
Get Started

2

Schedule your FREE
Meet N Greet

3

Say hello to pet parent
peace of mind

Frequently Asked Questions

The average cost of a dog walker in Columbus, Ohio is around $25. Pricing varies depending on the number of dogs you have, the duration of the walk you’d like, and several other factors. Our pricing varies based on the walk length you choose. See our pricing table above to learn more.

To find the best dog walker in Columbus, Ohio, start by conducting a local search using search engines like Google. You can search “dog walkers near me” or “dog walkers Columbus, Ohio.” Ask for referrals from friends, family, neighbors, and even your local vet. Check reviews and certifications. 

When searching for a dog walker in Columbus, Ohio, look for someone who is experienced, trustworthy, and has a love for dogs. Ultimately, you’ll want to find a company that has a range of qualifications: is highly rated, insured and bonded, has dedicated customer service, an expansive team of dog walkers, offers customized pet care, and more.

A typical dog walk in Columbus, Ohio lasts around 30 minutes to an hour, depending on your dog’s needs and the service you choose. We offer 20, 30, 45, and 60-minute walk lengths.

Booking a dog walker in Columbus, Ohio is super easy with Hands N Paws! If you’re a new customer, click Get Started to schedule your Meet N Greet with a admin from our team. We’ll then walk you through the steps to sign up for walks with us. If you are an existing client, please login to your client account, go to the My Schedule tab, and submit a walk request. Make sure to update any pet care notes before we come by!

The frequency of dog walks you book should depend on your dog’s needs and your schedule. If you’re unable to walk your dog regularly, consider hiring a dog walker to take them out for a walk once or twice a day. Our dog walking service in Columbus, Ohio allows you to book an unlimited number of walks per day!

If you’re seeking a trustworthy dog walking service in Columbus, Ohio, look no further than Hands N Paws! Our team of dedicated dog walkers are passionate about providing top-notch service to your fur baby, and our glowing reviews reflect that, with 100% of walks receiving a perfect 5-star rating. For your peace of mind, every new Hands N Paws dog walker undergoes a rigorous vetting process and background check, which you can verify by checking the background check badge on our team member profiles above. Above all, we treat your dogs like family. Whether you’re looking for a one-time walk or ongoing dog walking services in Columbus, Ohio, Hands N Paws is the perfect match for all your dog walking needs.

Stop your worry & stress about your pets!

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Meet Alyssa!

What do you do for fun?

I love to fish. I love to go to Cedar Point with my friends.

Why do you work at Hands N Paws?

I wanted to start my journey away from the restaurant industry. I love animals and helping others, this was a perfect opportunity to do both!

What’s your experience working with pets?

I worked at pet palace for a summer in high school as a Pet Care Specialist! I enjoyed every second of working with and learning from the dogs and cats! I have always had pets at home growing up so I’m used to the everyday tasks that go into owning a pet.

What special pet care skills do you have?

I’m pretty confident in my ability to read a dog or cat’s body language. I taught my dog all the tricks she knows so if a client had a puppy they needed some extra help with (sit or stay or shake), I would be happy to help! :)

Share a recent experience in pet care that you’re really proud of.

There’s a cat in my neighborhood, who is an outside boy during times of the day. My dog has always wondered and cried when she passes him. Slowly I started to engage the two of them and now my dog and the cat are starting to create a sweet bond that I never expected her to have.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide security and peace of mind to all the future pet parents that I’m going to interact with. I hope to provide proper love and care to all the animals, just like they’re mine!

Meet Jake!

What do you do for fun?

I like to go running, listen to music, and play video games.

Why do you work at Hands N Paws?

I wanted to work for Hands N Paws because I have always had a love for dogs. With the few that I had while growing up, to the ones I get to dog sit now, they have always made my day brighter. They say it’s the little things in life that can make a person happy, and for me that is being around dogs. You do not have to do much to win over their love, which is why I want to do my best to reciprocate the feeling.

What’s your experience working with pets?

I have been dog sitting for the last 3 years for friends and family in the area. From a small daschaund full of energy, to an older lab that likes to just sit back and chillax. Dog’s have always been a bright spot in my life. While I don’t own any pets at the moment, I do plan to get a corgi (my favorite breed) in the near future.

What special pet care skills do you have?

N/A

Share a recent experience in pet care that you’re really proud of.

Recently I was able to dog sit a golden doodle Buckeye, for the weekend while my friends were away at a wedding. For the entire time of the visit he didn’t want to leave my side. We went on many walks and enjoyed lots of play time. The best part about being with him is the love he wants to give to every new person he meets.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide a sense of peace & comfort for each pet parent that I work for. It is our responsibility as pet sitters to take care of their pets with the upmost care while they are away. There are already enough stressful things in life to worry about and working with Hands N Paws, I hope to be able to help out in any way that I can.

Meet Megan!

What do you do for fun?

Cuddle with my critters, read, being outside and active such as hiking, playing volleyball, spikeball, pickleball, etc.

Why do you work at Hands N Paws?

I love animals and enjoy making them feel loved and happy.

What’s your experience working with pets?

I have personal experience as I currently have 2 dogs and 2 cats. I also work at a dog daycare where I work with a large group of dogs of varying sizes and temperaments.

What special pet care skills do you have?

Trained in reading dogs’ body language and managing interactions between dogs.

Share a recent experience in pet care that you’re really proud of.

Sometimes when a dog first comes in for daycare they are very nervous and glue themselves to the wall. It is always an amazing feeling when you get the pup to trust you and get them comfortable enough to come out of their shell and show their personality.

What do you hope to do for the pet parents at Hands N Paws?

A peace of mind that their pet is being well taken care of and loved while they are away.

Meet Bre!

What do you do for fun?

I like to read, take walks/hike, golf and spend time in the sun!

Why do you work at Hands N Paws?

As someone who runs their own business, I always strive to be personable, go above and beyond and truly strive to sticking to the mission of helping others. I immediately felt connected to Hands N Paws because I saw that in you guys as well! I love spending time with animals and being active so getting to do both of those alongside genuine people is a dream!

What's your experience working with pets?

I grew up around pets and I have rescued/fostered cats! I am known by my family as the animal lover and I have taken care of many of my friends pets. I have gained more experience while using Rover!

What special pet care skills do you have?

I am by no means “certified” in anything animal related but I have nurtured 3 kittens back to health which required bottle feeding, giving medicine, etc.

Share a recent experience in pet care that you’re really proud of.

I found two very sick kittens no more than 4 weeks old, took them in and nurtured them back to health! I payed out of pocket for their vet bills, medication and neuterings. Once they were healthy enough I gave them to my mom! I think every animal deserves to live the best life possible and I’m glad I could help those two achieve that.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide ease in knowing their pets are in good hands while they’re away. It can be scary trusting others with your babies but life gets busy so I hope to provide peace of mind and make their lives just a little easier!

Meet Liz!

What do you do for fun?

Garden, work out, read, hang out with my kids and husband

Why do you work at Hands N Paws?

I heard about the company´s great work through a client and personal friend. She raved about the excellent care her dog receives as well as the employees. I have always loved animals of all kinds, especially dogs and cats. I am looking for ways to stay busy, make extra money and do something fun and meaningful.

What's your experience working with pets?

I have had pets almost my entire life. As an adult, I have had at least 1 dog and 1 cat for the last 25 years. Throughout that time I have had many daily-life experiences with pets as well as emergency situations. I have fostered dogs, cats and rabbits throughout the years. I have gone through intensive and less intensive dog training with my dogs. I have cat and dog sat for friends and family members.

What special pet care skills do you have?

I am not sure I have any special pet skills, but animals generally like me and I tend to like them better than some humans. I am comfortable around all kinds of animals and enjoy their company. I believe that taking care of animals is an honor and privilege.

Share a recent experience in pet care that you’re really proud of.

My dog gets really excited when she sees other dogs while out on a walk. I was able to keep her focused on our walk the other day by using her commands. She stayed focused on me and what we were doing instead of trying to get to the other dog.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide peace of mind for the pet parents at Hands N Paws. I hope that I can help them to know that even though they cannot be with their pet(s) in that moment, the pet(s) are being loved and taken care of by me.

Meet Ingrid!

What do you do for fun?

Play soccer and workout.

Why do you work at Hands N Paws?

I love animals and I love caring for them. I’ve had dogs my whole life and I have also done pet sitting for the past couple of years. Providing peace of mind to families who are away from their fur babies is my highest priority with this job!

What's your experience working with pets?

I have taken care of pets in my neighborhood for the last 2 years when families are away on vacation. I also care for my own 2 dogs, Migsy and Lilly.

What special pet care skills do you have?

I’m good at meeting each animal where they are. Some animals need a slower, more cautious approach and some want to go high energy interaction right away. I can quickly recognize what kind of animal I’m with and respond the way that’s best for them.

Share a recent experience in pet care that you’re really proud of.

I was recently asked to watch a dog overnight that the owners knew I was the only one who could handle her boisterous personality. She did great and the owners were very happy with the care I gave her.

What do you hope to do for the pet parents at Hands N Paws?

Trust that their babies are being loved and completely cared for in their absence.

Meet Jess!

What do you do for fun?

DIY Furniture, Care for plants, Watch TV.

Why do you work at Hands N Paws?

It’s a company that reflects my values, I want to optimize my downtime doing something I care about, and animals give me joy!

What's your experience working with pets?

I’ve cared for the pets of close friends and family since I was 13. I’ve cared for both dogs and cats, and been responsible for them in both scenarios of stopping by for a visit and staying overnight.

What special pet care skills do you have?

Nothing that has to do with pet health care, but I particularly like giving a good scratch/cuddle!

Share a recent experience in pet care that you’re really proud of.

Friends of mine have a red coon hound; they’ve had her since she was a pup. I stayed overnight with her while they were away on vacation and we really got to bond; I let her sleep with me, we went to the dog park; we had a great time! The very next time I came to visit after that overnight, I came in and she was SO excited! She wasn’t just wagging her tail, her whole lower half was just a’wiggling. As I was petting her, she rolled over and gave me her belly. Her owner immediately commented, “She never gives her belly like that!” I couldn’t have felt more special!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide them with the peace of mind that their pet is in good and caring hands. I hope to keep them connected to their pets while they’re away. And, I hope that the assurance they gain from knowing their pet is well cared for allows them to remain present in the moments of their lives.

Meet Allison!

What do you do for fun?

Video games & go camping

Why do you work at Hands N Paws?

I’m looking forward to meeting lots of new dogs & cats and giving them the best experience possible.

What's your experience working with pets?

I’ve previously worked for professional in home pet sitting/dog walking companies and then moved onto shelter work for the past 6 years. I’ve continued to pet sit throughout my career & it’s one of my favorite things to do.

What special pet care skills do you have?

Fear Free certified, trained in dog CPR, animal husbandry, trained in enrichment & dog body language

Share a recent experience in pet care that you’re really proud of.

I’ve been working with my 16 year old cat, Precious, on using treat puzzles. This is a great bonding experience for us and it helps exercise her brain. She purrs the whole time!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide peace of mind that their pets are getting the best quality of care, along with lots of cute pictures.

Meet Tori!

What do you do for fun?

Read and run

Why do you work at Hands N Paws?

I want to work for a company that is passionate about who they are servicing. I love animals and I am so excited to work with them!

What's your experience working with pets?

I have a poodle that I have done many training classes with. I have also owned a cat. I have helped my sister in the past when she would get new foster dogs in her home as well!

What special pet care skills do you have?

None other than caring for my own! But I have enjoyed every second of being a pet owner!

Share a recent experience in pet care that you’re really proud of.

Teaching my old dog a new trick! He just recently learned how to roll over! I was very proud of him!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide them with the feeling that their pet is being cared for and in the best hands!

The terms of this agreement are as follows: “Client” refers to you, “Company” refers to us (Hands N Paws), “Team Member” refers to the person from our team providing services for  your pets, and “Team Members” refers to the Hands N Paws team as a whole.

EMERGENCY VETERINARY TREATMENT & CLIENT RESPONSIBILITY POLICY

It is important to inform Hands N Paws of any specific emergency instructions or medical conditions related to Client’s pets. This will help ensure the safety and well-being of pets during emergencies.

In case any of Client’s pets need emergency veterinary treatment, Team Member will contact the designated vet on file and/or a local emergency vet. Team Member will also communicate with Client and/or emergency contacts regarding the situation.

Client gives permission to Team Member to transport the pet(s) to a veterinary clinic and/or make treatment decisions (except for euthanasia), especially if it’s a life-threatening emergency and/or Client cannot be immediately reached. Client is responsible for any veterinary fees incurred. 

Client releases Hands N Paws from any liability for any damage or harm to pets or property that occurs beyond the reasonable control of Team Member during the provision of emergency veterinary care. 

PET VACCINATION, LICENSING, AND IDENTIFICATION POLICY

To comply with local laws and ordinances, it is required that all pets have the appropriate vaccinations and licenses before Company begins services. For further information on these requirements, please visit the Ohio State Bar Association’s website at https://www.ohiobar.org/public-resources. Client should also check with his/her veterinarian to determine which vaccinations/shots the pet requires. 

For safety reasons, we encourage all dogs and cats to wear an ID tag or collar that includes name and contact number while Team Member is working with them.

SECURE ACCESS & LOCKBOX POLICY

To ensure access to Client’s home during scheduled services, Hands N Paws requires that Client purchases a lockbox and places a spare house key(s) inside of it for Team Member to use. Client can purchase the lockbox on Hands N Paws’ website by clicking Buy Your Lockbox. Once it arrives, the lockbox should be programmed with a unique four-digit code. The lockbox should then be placed on the main door handle or in another secure location, and the lockbox code and location information must be entered in the Client’s account on Precise Petcare.

Alternatively, Client may elect to provide a code for entry via a garage door or electronic keypad and if so, must enter all necessary codes in Precise Petcare. Client is strongly encouraged to purchase a lockbox, however, to ensure that Team Member can access pets at all times during scheduled services, especially in situations where the power goes out or batteries die and Team Member need alternative access to the home.

CLIENT COMMUNICATION & PRIVACY POLICY

All Team Members have access to Clients phone number, but are instructed to only use them when necessary or for urgent purposes during services with pets. Hands N Paws prioritizes the privacy and confidentiality of phone numbers as personal information.

All correspondence between Client and Team Member should be centered around Client’s pets and the services provided. If Client has inquiries regarding scheduling, cancellations, app-related matters, or any company-related concerns, these are to be directed to the Company via the office number: (614) 636-6644. The Company’s client support team is available during office hours, Monday through Friday, 9am-5pm. We are closed on Saturdays, Sundays, and Federal Holidays. The Company will make contact with Client outside of office hours should there be any urgent need for communication.

PET INFORMATION ACCURACY & ACCESSIBILITY POLICY

In order to provide the best possible service to pets, it is crucial that Client provides Team Member with detailed and up-to-date information regarding their pets. This information should be accurate, complete, and accessible through the Client’s account in Precise Petcare. Team Members can only work on the basis of the information that is available to them through the Client’s account in Precise Petcare. Likewise, Client acknowledges that the accuracy and comprehensiveness of the information they provide directly impacts the quality of the services delivered. Client, therefore, takes full responsibility for any consequences that arise from inaccurate, incomplete, or outdated account information.

FLEXIBLE SERVICE ARRIVAL TIME POLICY

Arrival times for services occur within a two-hour period. Team Members are unable to guarantee exact arrival times due to various factors that may affect scheduling and travel times. To accommodate these considerations, we use time blocks rather than specific times. Client will see this in the dropdown menu when Client selects Arrival Time in the request service form within their Client account.

While Team Members understands that Client may have preferences regarding arrival times, it is essential to acknowledge that Team Members cannot guarantee meeting those specific requests. Flexibility is needed in order for Team Members to accommodate for needs of other Clients on schedule.

SERVICES & PRICING

For the most up-to-date and detailed descriptions on service offerings, please visit our website at www.myhandsnpaws.com.

SERVICE SURCHARGE POLICY

The following service surcharges may apply under certain conditions:

Last Minute Service: A fee of $15 per service will be charged for bookings made with less than 24 hours’ notice.

Holiday Service: A fee of $20 per service will be applied for services provided on the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve.

Additional Pets: Base pricing for services includes up to 2 pets. For each additional pet beyond the initial two, an additional fee of $7 per pet will be added.

*Additional fees may apply, as discussed/negotiated between Company and Client. 

SERVICE REQUEST APPROVAL & AVAILABILITY POLICY

Hands N Paws strives to accommodate as many service requests as possible. However, the approval of service requests is subject to the availability of Team Members. Upon submitting a service request, Client will receive a confirmation or declination email/notification indicating whether Hands N Paws can fulfill the requested work. Sometimes, this may take up to 48 hours or more.

If a service request is declined, we encourage Client to explore alternative options or contact our dedicated client support team for further assistance. Company is here to help and find the best solution for all pet care needs.

MEET N GREET POLICY

To ensure a personalized experience for new Clients, Hands N Paws requires a virtual or in-person Meet N Greet before getting started with pet services. These meetings allow us to connect with and onboard Clients and discuss their pet care needs.

All virtual Meet N Greets are free of charge. All in-person Meet N Greets come at a $50 cost. Meet N Greets are no more than 30 minutes in length.

New Clients can book their Meet N Greet on our website at www.myhandsnpaws.com. Existing Clients can book their Meet N Greet in their designated client account in Precise Petcare.

PAYMENT & BILLING POLICY

Payment Method: All services with Hands N Paws are to be paid for using a credit or debit card. All major cards, including Visa, Mastercard, Amex, and Discover are acceptable. Client can securely add and store card information within their Client account. Adding and keeping a valid credit card on file is a requirement for requesting any services with Hands N Paws.

Ongoing Services: For services scheduled as ongoing, Client will be automatically charged every Friday for the previous 7 days’ worth of completed, canceled, and in-progress services.

Non-Ongoing Services: For services not scheduled as ongoing, a 50% down-payment will be charged on the day the services are accepted and confirmed. An invoice will be sent immediately. Client has until the date of the last confirmed service to manually pay the remaining balance on the invoice. If manual payment is not made, the remaining total will be automatically charged to the card on file on the date of the last service day on that invoice.

Declined Payments: In the event of a declined auto-charge, Client will be promptly notified. After the first declined charge, Client has a 24-hour grace period to rectify the issue. In the case of a second declined attempt, a late fee of 10% of the invoice total (minimum $10) will be added. Client must be attentive to emails regarding overdue notices.

Payment Terms: Hands N Paws will be paid the agreed-upon amount as discussed, with no exceptions, unless our Cancellation Policy (outlined below) applies and the Client receives a refund in the form of an Account Credit(s). In emergency circumstances, a refund may be issued as transferable credit(s) back to the Client’s card.

Additional Fees: Client may be charged additional fees if Team Members are instructed to, or determine the need to, purchase items for the pet(s) while under the care of Hands N Paws. These items may include pet food or treats, litter or cleaning supplies, transportation to the vet, or emergency expenses for the general care of the pet(s). Hands N Paws and/or Team Member will consult with Client before making any purchases, and will retain and share any receipts as proof of purchase.

SERVICE CANCELLATION/REFUND POLICY

When Client schedules services with Hands N Paws, the Company has likely turned down other work so as to devote our time to the work requested from said Client.

Client understands and accepts the Company cancellation/refund policy as outlined below:

– 100% refund is issued as Account Credit if cancellation is made at least 48 hours prior to the scheduled service(s).

– 50% refund is issued as Account Credit if cancellation is made at least 24 hours prior to the scheduled service(s).

– NO refund is issued for same-day cancellations/less than 24 hour notice.

PLEASE NOTE: Refunds are NOT transferable. Should Client be eligible to receive an Account Credit (based on terms above), that will be auto-added to his/her account and applied to the very next invoice with us.

SERVICES TERMS

Hands N Paws agrees to provide the services stated in this contract in a reliable, caring, and trustworthy manner. In consideration of these services and as an express condition thereof, Client expressly waives and relinquishes any and all claims against Hands N Paws arising out of or relating to the provision of services hereunder, except those arising from gross negligence or willful misconduct on part of Hands N Paws.

Client understands and acknowledges that the environment in which they are requesting Hands N Paws to complete services is reasonably sanitary and safe. If it is determined that home conditions are unsanitary and/or unsafe at any point in the working relationship, Company will make it known to Client. Action will be taken accordingly thereafter.

Additionally, Hands N Paws will not terminate during a period of scheduled service unless Hands N Paws determines, at their sole discretion, that a serious danger exists to the health or safety of Team Members or pets. If such concerns preclude Hands N Paws from providing further care for the pets, Client agrees to pay for their pet to be boarded at a boarding facility or taken under the care of another party until Client returns. All attempts will be made to notify Client and/or emergency contacts regarding such situations.

Client understands and acknowledges that he/she is responsible for letting Hands N Paws know of anyone who has access to their home during the duration of services booked. Client releases and holds Hands N Paws harmless of all loss, expense, and damage caused by any third-parties entering Client’s home at that time.

CONTRACT TERMS

This contract will take effect upon digital signature by Client (clicking “Agree & Submit” below) and will remain in effect until terminated by either party. Client may make online reservations for additional services at any time during the terms of this contract, as subject to Hands N Paws availability. All scheduled services will be governed by all the terms of this contract.

Client acknowledges that by signing below, he/she is providing written approval for the provision of services by Hands N Paws during any service period scheduled by Client and confirmed by Hands N Paws. Upon service confirmation, Hands N Paws will be authorized to enter Client premises and perform services without additional signed contracts and/or written authorizations.