As spring weather beckons, the streets are alive with more people and their pets, creating a stimulating environment that can be challenging for those managing leash-reactive dogs. However, with careful preparation and effective strategies, these potentially stressful situations can be transformed into enjoyable outings. Whether you’re a professional dog walker in Columbus or a pet […]
5 Essential Tips for Walking Leash-Reactive Dogs Read More »
You’re strolling down the street, enjoying a leisurely walk with your pup by your side. Suddenly, your dog starts pulling on the leash and barking at every passerby. Sound familiar? If you’ve ever taken your dog for a walk, chances are you’ve encountered some sort of behavioral issues. From pulling on the leash to being
5 Behavioral Issues on Dog Walks (and Their Solutions) Read More »
There are the pullers. There are the laggers. There are the dogs who bark at any and every moving object in sight. The list goes on… Behavioral issues in dogs can have a huge impact on your daily activities and your time spent together in general. If it seems like you and your pup are
5 Tips to Make Walking Your Dog Easy Read More »
Are you interested in training your dog, but don’t know where to start? Seeking out a professional dog trainer is a great way to tackle all of your dog training goals effectively, and without feeling so alone in the process. To choose the best training plan for your pup, consider their behavior and age, as
Dog Training: Group Vs Private Lessons Read More »
Obviously your pup is the cutest, smartest, best behaved dog to ever exist! But have you ever wanted to test just how smart your fur baby truly is? Just like humans, dogs can be smart in many different ways. Luckily, there are lots of fun tests to assess your pup’s intelligence! After all the exciting
5 Ways to Test Your Dog’s Intelligence Read More »
Every January, the Association of Professional Dog Trainers celebrates National Train Your Dog Month, highlighting the many benefits of dog training and the strong bond it creates between dogs and their humans. And it’s true—training your dog is a very meaningful way to connect and build trust. As dedicated dog walkers in Columbus, Ohio, we
5 Easy Tricks To Teach Your Dog Read More »
© 2025 Hands N Paws, LLC
By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).
Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals
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Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.
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Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!
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Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.
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Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.
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Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.
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Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.
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Vaccination, Licensing & ID Policy
Before services begin, all pets must:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.
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Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.
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Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.
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Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.
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Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.
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Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.
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Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.
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Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.
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Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!
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Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care.
– Virtual Meet N Greets: Free.
– In-Person Meet N Greets: $50.
New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.
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Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.
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Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.
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Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.
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Thanks for trusting Hands N Paws with your furry family! 🐾
