Columbus, Ohio
Cat Sitting Services

Our Columbus cat sitters will ensure your cat is puurfectly content and cared for while you're away!

Do you often worry about your cat's well-being while away?

Do you often worry about your cat's well-being while away?

Your cat means everything to you.
They also mean the world to us.

Our Columbus cat sitters prioritize your furry companion's needs above all else during our time caring for them. In return, you get to enjoy complete peace of mind whenever you're away from home.

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Is the house comfy for my cat?
Is my cat lonely or anxious?
Is my cat eating their food like normal?

How Our Cat Sitters
Can Serve You

15 Minute Kitty Visit

For 🐈 's ONLY
$ 22
  • Pricing includes 2 cats total! May be subject to additional charges. Commonly includes:
  • Litter change
  • Feeding/giving treats
  • Refreshing water
  • Giving medication
  • Playtime
  • House duties

30 Minute Kitty Visit

For 🐈 's ONLY
$ 25
  • Pricing includes 2 cats total! May be subject to additional charges. Commonly includes:
  • Litter change
  • Feeding/giving treats
  • Refreshing water
  • Giving medication
  • Playtime
  • House duties

45 Minute Kitty Visit

For 🐈 's ONLY
$ 35
  • Pricing includes 2 cats total! May be subject to additional charges. Commonly includes:
  • Litter change
  • Feeding/giving treats
  • Refreshing water
  • Giving medication
  • Playtime
  • House duties

60 Minute Kitty Visit

For 🐈 's ONLY
$ 45
  • Pricing includes 2 cats total! May be subject to additional charges. Commonly includes:
  • Litter change
  • Feeding/giving treats
  • Refreshing water
  • Giving medication
  • Playtime
  • House duties

Need a custom cat sitting service?

Contact us for a custom quote!

Meet Our Cat Sitting Team

Check out our top 10 Columbus cat sitters, all rated 5 stars!

Bre E.

Cat Sitter in Columbus, Ohio
Member since April 2024
86 Services Completed

5.0
5/5

Based on 30 reviews.



Cat sitters Columbus Ohio

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Graham P.

Cat Sitter in Columbus, Ohio
Member since Aug 2022
3,413 Services Completed

5.0
5/5

Based on 48 reviews.



Best cat sitter in Columbus, Ohio

Background check PASSED!


Request Graham for cat sitting in Columbus, OH!

Ally B.

Cat Sitter in Columbus, Ohio
Member since April 2024
10 Services Completed

5.0
5/5

Based on 3 reviews.



Cat sitters in Columbus Ohio

Background check PASSED!


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Ingrid B.

Cat Sitter in Columbus, Ohio
Member since June 2023
352 Services Completed

5.0
5/5

Based on 42 reviews.



Dog walkers near me

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Olivia B.

Cat Sitter in Columbus, Ohio
Member since May 2023
301 Services Completed

5.0
5/5

Based on 66 reviews.



Dog walker Columbus Ohio

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Karleigh L.

Cat Sitter in Columbus, Ohio
Member since Jan 2024
14 Services Completed

5.0
5/5

Based on 2 reviews.



Cat sitters Columbus Ohio

Background check PASSED!


Request Karleigh for cat sitting in Columbus, OH!

MacKenzie C.

Cat Sitter in Columbus, Ohio
Member since Jan 2024
85 Services Completed

5.0
5/5

Based on 21 reviews.



Best cat sitters Columbus Ohio

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Alyssa C.

Cat Sitter in Columbus, Ohio
Member since June 2023
645 Services Completed

5.0
5/5

Based on 105 reviews.



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Jess W.

Cat Sitter in Columbus, Ohio
Member since Dec 2023
104 Services Completed

5.0
5/5

Based on 52 reviews.



Cat sitters Columbus Ohio

Background check PASSED!


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Allison R.

Cat Sitter in Columbus, Ohio
Member since Jan 2024
226 Services Completed

5.0
5/5

Based on 67 reviews.



Cat sitter Columbus Ohio

Background check PASSED!


Request Allison for cat sitting in Columbus, OH!

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Total Cat Visits Completed
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Litter Boxes Scooped Clean
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Cat Parents Given Peace of Mind!

Quality care for your cat.
Peace of mind for you.

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After each cat sitting service, you'll receive detailed photo updates on how your kitty's doing - eating habits, playtime, and overall mood.

We ensure top-notch communication so that you can stay informed and have complete peace of mind while you're away.

Hear what pet parents are saying!

Read 100s of 5-star reviews on our Columbus, Ohio cat sitting service!

5/5

Hands N Paws has exceeded all of our expectations. Communication is always thorough, we get photos from each visit, their cat sitters are consistent and actually build a relationship with our boys, and customer service is phenomenal. I could go on and on… thank you for taking care of our two kitties!

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Kali P.

Cat Sitting in Columbus, Ohio

5/5

We found Hands N Paws online and were looking for a service to check in on our 2 cats while we were away on vacation. The team is so thorough and detailed in everything they do! They are extremely affordable, dependable, and locally owned so please support them! We plan on using them again next time we are out of town!

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Clayton K.

Cat Sitting in Columbus, Ohio

5/5

Awesome cat sitters! We hired Hands N Paws to take care of our two cats while we were on a week-long trip. Our cats require medicine and are pretty shy so we were worried about leaving them. The Hands N Paws team was SO responsive, and gave thorough reports (with pictures!) after every visit. When we arrived home, our cats were very relaxed and happy!

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Sophia H.

Cat Sitting in Columbus, Ohio

Check out more reviews!

See why we're the #1 rated cat sitting company in Columbus, Ohio! ⤵

Our Cat Sitting Service Area

*Contact us if you don't see your city listed!

Bexley

Clintonville

Columbus

Grandview Heights

Upper Arlington

German Village

Italian Village

Gahanna

Dublin

Worthington

Reynoldsburg

Groveport

Grove City

Upper Arlington
When it comes to exploring the sights of Upper Arlington, Ohio, your fur baby wants to join in on the fun too! Hands N Paws dog walkers are here to make that possible. Our experienced dog walkers in Upper Arlington will keep your pup safe and happy as they take them on a leisurely walk around the block or to one of the nearby parks.
Grandview Heights
Our dog walkers in Grandview Heights, Ohio enjoy plenty of green space to explore with your fur babies. The community offers a variety of parks, including Wyman Woods, Pierce Field, and C Ray Buck Park, all with different terrain for dogs to enjoy. Whether they're looking for a leisurely stroll or a more challenging hike, Grandview Heights has something for every pup and their owner.
Clintonville
Our Clintonville dog walkers recommend visiting Whetstone Park, one of the most picturesque and dog-friendly parks in Columbus, Ohio. The park offers well-maintained walking trails. With a variety of trees, a babbling creek, and beautiful gardens, Whetstone Park provides a scenic and stimulating environment for your fur baby, and it's also open at night and well-lit, making it a great spot for an evening walk.
Italian Village
Our experienced dog walkers in Italian Village love the neighborhood for its mixed-use community, historic district, and easy access to pet supply stores and dog parks. You can take your pup for a fun day at the park and then grab a bite to eat at one of the many excellent restaurants in the area.
German Village
If you're wanting a dog walker in German Village, Columbus, look no further! Our dog walkers rave about the Scioto Audubon Dog Park, which offers a perfect destination for them to take your pup and have a fun-filled day at the park. With the park's designated areas for small dogs and agility activities, your dog will receive plenty of exercise and socialization.
Bexley
Bexley, Ohio dog walkers rave about this place to walk pups. With its charming residential streets lined with large, beautiful homes and plenty of green spaces, there's many ideal places for a leisurely stroll with your pup. The Jeffrey Mansion Park is a particularly great spot, offering plenty of space for both dogs and their owners to explore.
Columbus
Looking for the best dog walkers in Columbus, Ohio? Look no further! Our team of experienced and reliable dog walkers are available to give your fur baby the exercise and attention they need while you're busy. Columbus offers plenty of dog-friendly parks and trails for you and your pup to explore, from the Scioto Mile to the Olentangy Trail. Our Columbus dog walkers will make sure your pup enjoys all that the city has to offer!
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Our App,
Made Just For You

At the touch of your fingertips through our premium mobile app, you can book cat sitters near me, pay your invoices, add/store your personal and pet information, and more!

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Detailed Visit Reports

After each cat sitting service, we’ll send over a journal with photos, a GPS map, and some details about the visit!

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Easy Scheduling

Simply submit a request for when you’re needing a cat sitter and we'll be happy to accommodate!

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Custom Profile Creation

Add all your pet's specific care notes right to your client account and make updates at any time!

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Secure Payments

Invoices are auto-paid and our database is encrypted for full security. We accept all major credit cards!

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Easy Scheduling

Submit a request for when you’re needing services and we’ll see your pet then!

Custom Profile Creation

What are your pet’s specific care notes? Let us know right in your client account in the app!

Detailed Journal Reports

After each service, we’ll send over a journal report that details what happened along with photos and a GPS map!

Secure Payments

Our database is encrypted for full security. We accept ALL major credit cards!

Click circles above to learn more!

Ready to get started?!

Booking our cat sitters has never been easier!

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Frequently Asked Questions

We proudly serve various neighborhoods across Columbus, Ohio, including Downtown Columbus, German Village, Bexley, Clintonville, the Short North, and Upper Arlington. Whether you’re in the bustling heart of Columbus or in a quiet suburb, we’re here to meet your Columbus cat sitting needs.

Starting at around $25 per visit, our cat sitting rates are competitive for the Columbus, Ohio, area. Final pricing may vary depending on your specific requirements, such as the number of pets and the services you choose. Scroll towards the top of our cat sitting page to learn more.

Our cat sitting services in Columbus cover everything your cat needs: meals, fresh water, litter box maintenance, and lots of playtime and cuddles, all in the familiar setting of your home. If your cat requires medication, we’re qualified to handle that too. Choose from four different visit lengths—15, 30, 45, or 60 minutes—based on how much interaction you want your cat to have with our team during our visits. We’re also open to any particular requests you might have. Just be sure to mention them when you first sign up us, and we’ll do our best to meet your needs!

Absolutely! We offer in-home care for your cat, allowing you to schedule as many visits per day as needed to ensure your peace of mind while you’re away. Our team will visit your home at the scheduled times to feed, entertain, and shower your cat with love, along with fulfilling any other required tasks. After each visit, we’ll compile a detailed journal report about how it went and send it to you, ensuring you’re informed and up-to-date with an email notification about your new journal entry!

Stop your worry & stress about your pets!

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Meet Bre!

What do you do for fun?

I like to read, take walks/hike, golf and spend time in the sun!

Why do you work at Hands N Paws?

As someone who runs their own business, I always strive to be personable, go above and beyond and truly strive to sticking to the mission of helping others. I immediately felt connected to Hands N Paws because I saw that in you guys as well! I love spending time with animals and being active so getting to do both of those alongside genuine people is a dream!

What's your experience working with pets?

I grew up around pets and I have rescued/fostered cats! I am known by my family as the animal lover and I have taken care of many of my friends pets. I have gained more experience while using Rover!

What special pet care skills do you have?

I am by no means “certified” in anything animal related but I have nurtured 3 kittens back to health which required bottle feeding, giving medicine, etc.

Share a recent experience in pet care that you’re really proud of.

I found two very sick kittens no more than 4 weeks old, took them in and nurtured them back to health! I payed out of pocket for their vet bills, medication and neuterings. Once they were healthy enough I gave them to my mom! I think every animal deserves to live the best life possible and I’m glad I could help those two achieve that.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide ease in knowing their pets are in good hands while they’re away. It can be scary trusting others with your babies but life gets busy so I hope to provide peace of mind and make their lives just a little easier!

Meet Megan!

What do you do for fun?

Cuddle with my critters, read, being outside and active such as hiking, playing volleyball, spikeball, pickleball, etc.

Why do you work at Hands N Paws?

I love animals and enjoy making them feel loved and happy.

What’s your experience working with pets?

I have personal experience as I currently have 2 dogs and 2 cats. I also work at a dog daycare where I work with a large group of dogs of varying sizes and temperaments.

What special pet care skills do you have?

Trained in reading dogs’ body language and managing interactions between dogs.

Share a recent experience in pet care that you’re really proud of.

Sometimes when a dog first comes in for daycare they are very nervous and glue themselves to the wall. It is always an amazing feeling when you get the pup to trust you and get them comfortable enough to come out of their shell and show their personality.

What do you hope to do for the pet parents at Hands N Paws?

A peace of mind that their pet is being well taken care of and loved while they are away.

Meet Liz!

What do you do for fun?

Garden, work out, read, hang out with my kids and husband

Why do you work at Hands N Paws?

I heard about the company´s great work through a client and personal friend. She raved about the excellent care her dog receives as well as the employees. I have always loved animals of all kinds, especially dogs and cats. I am looking for ways to stay busy, make extra money and do something fun and meaningful.

What's your experience working with pets?

I have had pets almost my entire life. As an adult, I have had at least 1 dog and 1 cat for the last 25 years. Throughout that time I have had many daily-life experiences with pets as well as emergency situations. I have fostered dogs, cats and rabbits throughout the years. I have gone through intensive and less intensive dog training with my dogs. I have cat and dog sat for friends and family members.

What special pet care skills do you have?

I am not sure I have any special pet skills, but animals generally like me and I tend to like them better than some humans. I am comfortable around all kinds of animals and enjoy their company. I believe that taking care of animals is an honor and privilege.

Share a recent experience in pet care that you’re really proud of.

My dog gets really excited when she sees other dogs while out on a walk. I was able to keep her focused on our walk the other day by using her commands. She stayed focused on me and what we were doing instead of trying to get to the other dog.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide peace of mind for the pet parents at Hands N Paws. I hope that I can help them to know that even though they cannot be with their pet(s) in that moment, the pet(s) are being loved and taken care of by me.

Meet Ingrid!

What do you do for fun?

Play soccer and workout.

Why do you work at Hands N Paws?

I love animals and I love caring for them. I’ve had dogs my whole life and I have also done pet sitting for the past couple of years. Providing peace of mind to families who are away from their fur babies is my highest priority with this job!

What's your experience working with pets?

I have taken care of pets in my neighborhood for the last 2 years when families are away on vacation. I also care for my own 2 dogs, Migsy and Lilly.

What special pet care skills do you have?

I’m good at meeting each animal where they are. Some animals need a slower, more cautious approach and some want to go high energy interaction right away. I can quickly recognize what kind of animal I’m with and respond the way that’s best for them.

Share a recent experience in pet care that you’re really proud of.

I was recently asked to watch a dog overnight that the owners knew I was the only one who could handle her boisterous personality. She did great and the owners were very happy with the care I gave her.

What do you hope to do for the pet parents at Hands N Paws?

Trust that their babies are being loved and completely cared for in their absence.

Meet Olivia!

What do you do for fun?

Paint, yoga, watch movies, play Nintendo switch, take walks outside, read, volunteer helping women in recovery from substance use

Why do you work at Hands N Paws?

Outside of being an avid animal lover, I really like the structure and organization of Hands N Paws as a company. I’m excited to be a part of a great team!

What's your experience working with pets?

I grew up with various pets (large and small dogs, cats, birds, small animals, etc.) I worked for a dog boarding facility and helped care for the animals, I worked in a veterinary clinic, I’ve worked for another local dog walking company, and also have a few regular clients that I board on Rover!

What special pet care skills do you have?

My chihuahua, Tinkerbell, sadly passed away last year, but she had progressive kidney disease, arthritis, blindness, epilepsy as well as neurological issues which required a special level of care. For the last few years of her life, I had to medicate her twice a day, feed her a special diet, assist her with her mobility issues and make sure she was comfortable and happy in her environment. I am comfortable medicating animals, I know how to handle a seizure and I know how delicate to be with senior dogs that need an extra level of care.

Share a recent experience in pet care that you’re really proud of.

An owner of one of my cat clients on Rover came into a situation where they had to rehome their cat. They trusted me and asked if I’d be willing to take him in – which I happily accepted! I found out after adopting him and getting his vet paperwork that we share the same birthday! I took that as a sign it was meant to be 😊 I lost my dog a couple of weeks after and he was a huge source of comfort during that time. Thankful to have him!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide the pet parents comfort and security in knowing that their pets will always be treated with respect and have as much fun as possible while in my care!

Meet Melissa!

What do you do for fun?

I enjoy reading, swimming, and all things Disney.

Why do you work at Hands N Paws?

I wanted to align myself for professional development in the pet industry.

What's your experience working with pets?

I have provided pet care services including overnight sitting, pet sitting, and dog walking for 8 years. I have worked with horses, dogs, cats, bunnies, turtles, and more!

Share a recent experience in pet care that you’re really proud of.

I always am highly pleased when I’m told an animal whom doesn’t approach strangers loves all over me. Most recently it happened with a mutual friend’s labrador retriever. The dog was afraid of loud noise, and new friends often brought loud noises. I only knew this once the dog was in my lap for love.

What do you hope to do for the pet parents at Hands N Paws?

I hope to instill a sense of pride in the pet parents at Hands N Paws.

Meet MacKenzie!

What do you do for fun?

Garden, cook, concerts!

Why do you work at Hands N Paws?

As someone who has been called an “animal whisperer” her whole life, and as an active individual who has never met a stranger (pets or people), the opportunity to work at Hands N Paws was a no-brainer for me! I love animals of all breeds, species, shapes, sizes, colors, and personalities, and I am so grateful for the chance to directly make a positive impact on the lives of pets and their parents. It truly does bring me pure joy and makes my heart smile. :)

What's your experience working with pets?

I grew up with dogs and have lived with both cats and dogs for the majority of my life. I have personal experience with my dog, Rocky, who is a Boxer-Pit mix. I have had him for 7 years and he is my entire world. I have been dog sitting for friends and family for as long as I can remember. From puppies to senior dogs, I have experience with just about every situation you can imagine, and I am not easily flustered or overwhelmed.

What special pet care skills do you have?

Caring for pets with disabilities and/or specific or special needs as well as administering medications. I am also comfortable with exotic animals. I am also an avid runner, so I am happy to go on a run with your pup if you would like and/or if they enjoy! Just make sure to put it in your visit notes. :) I am also trained in dog and cat CPR and First Aid.

Share a recent experience in pet care that you’re really proud of.

I recently saved a very sweet and cold dog who was roaming around the alley in my neighborhood heading towards a busy main road. Thankfully, I was able to find his owner and get him home safely. It was truly the best feeling in the world to see them be reunited!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide pet parents peace of mind, and I want to give pet parents the opportunity to be present in whatever they are doing, without having to worry about their pets. I want pet parents to have no doubt in their minds that their pets are getting the love, attention, and care they deserve. Simply put, I hope to help reduce anxiety and stress for pet parents, and help both pets and their humans to live life to the fullest!

Meet Alyssa!

What do you do for fun?

I love to fish. I love to go to Cedar Point with my friends.

Why do you work at Hands N Paws?

I wanted to start my journey away from the restaurant industry. I love animals and helping others, this was a perfect opportunity to do both!

What’s your experience working with pets?

I worked at pet palace for a summer in high school as a Pet Care Specialist! I enjoyed every second of working with and learning from the dogs and cats! I have always had pets at home growing up so I’m used to the everyday tasks that go into owning a pet.

What special pet care skills do you have?

I’m pretty confident in my ability to read a dog or cat’s body language. I taught my dog all the tricks she knows so if a client had a puppy they needed some extra help with (sit or stay or shake), I would be happy to help! :)

Share a recent experience in pet care that you’re really proud of.

There’s a cat in my neighborhood, who is an outside boy during times of the day. My dog has always wondered and cried when she passes him. Slowly I started to engage the two of them and now my dog and the cat are starting to create a sweet bond that I never expected her to have.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide security and peace of mind to all the future pet parents that I’m going to interact with. I hope to provide proper love and care to all the animals, just like they’re mine!

Meet Jess!

What do you do for fun?

DIY Furniture, Care for plants, Watch TV.

Why do you work at Hands N Paws?

It’s a company that reflects my values, I want to optimize my downtime doing something I care about, and animals give me joy!

What's your experience working with pets?

I’ve cared for the pets of close friends and family since I was 13. I’ve cared for both dogs and cats, and been responsible for them in both scenarios of stopping by for a visit and staying overnight.

What special pet care skills do you have?

Nothing that has to do with pet health care, but I particularly like giving a good scratch/cuddle!

Share a recent experience in pet care that you’re really proud of.

Friends of mine have a red coon hound; they’ve had her since she was a pup. I stayed overnight with her while they were away on vacation and we really got to bond; I let her sleep with me, we went to the dog park; we had a great time! The very next time I came to visit after that overnight, I came in and she was SO excited! She wasn’t just wagging her tail, her whole lower half was just a’wiggling. As I was petting her, she rolled over and gave me her belly. Her owner immediately commented, “She never gives her belly like that!” I couldn’t have felt more special!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide them with the peace of mind that their pet is in good and caring hands. I hope to keep them connected to their pets while they’re away. And, I hope that the assurance they gain from knowing their pet is well cared for allows them to remain present in the moments of their lives.

Meet Allison!

What do you do for fun?

Video games & go camping

Why do you work at Hands N Paws?

I’m looking forward to meeting lots of new dogs & cats and giving them the best experience possible.

What's your experience working with pets?

I’ve previously worked for professional in home pet sitting/dog walking companies and then moved onto shelter work for the past 6 years. I’ve continued to pet sit throughout my career & it’s one of my favorite things to do.

What special pet care skills do you have?

Fear Free certified, trained in dog CPR, animal husbandry, trained in enrichment & dog body language

Share a recent experience in pet care that you’re really proud of.

I’ve been working with my 16 year old cat, Precious, on using treat puzzles. This is a great bonding experience for us and it helps exercise her brain. She purrs the whole time!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide peace of mind that their pets are getting the best quality of care, along with lots of cute pictures.

The terms of this agreement are as follows: “Client” refers to you, “Company” refers to us (Hands N Paws), “Team Member” refers to the person from our team providing services for  your pets, and “Team Members” refers to the Hands N Paws team as a whole.

EMERGENCY VETERINARY TREATMENT & CLIENT RESPONSIBILITY POLICY

It is important to inform Hands N Paws of any specific emergency instructions or medical conditions related to Client’s pets. This will help ensure the safety and well-being of pets during emergencies.

In case any of Client’s pets need emergency veterinary treatment, Team Member will contact the designated vet on file and/or a local emergency vet. Team Member will also communicate with Client and/or emergency contacts regarding the situation.

Client gives permission to Team Member to transport the pet(s) to a veterinary clinic and/or make treatment decisions (except for euthanasia), especially if it’s a life-threatening emergency and/or Client cannot be immediately reached. Client is responsible for any veterinary fees incurred. 

Client releases Hands N Paws from any liability for any damage or harm to pets or property that occurs beyond the reasonable control of Team Member during the provision of emergency veterinary care. 

PET VACCINATION, LICENSING, AND IDENTIFICATION POLICY

To comply with local laws and ordinances, it is required that all pets have the appropriate vaccinations and licenses before Company begins services. For further information on these requirements, please visit the Ohio State Bar Association’s website at https://www.ohiobar.org/public-resources. Client should also check with his/her veterinarian to determine which vaccinations/shots the pet requires. 

For safety reasons, we encourage all dogs and cats to wear an ID tag or collar that includes name and contact number while Team Member is working with them.

SECURE ACCESS & LOCKBOX POLICY

To ensure access to Client’s home during scheduled services, Hands N Paws requires that Client purchases a lockbox and places a spare house key(s) inside of it for Team Member to use. Client can purchase the lockbox on Hands N Paws’ website by clicking Buy Your Lockbox. Once it arrives, the lockbox should be programmed with a unique four-digit code. The lockbox should then be placed on the main door handle or in another secure location, and the lockbox code and location information must be entered in the Client’s account on Precise Petcare.

Alternatively, Client may elect to provide a code for entry via a garage door or electronic keypad and if so, must enter all necessary codes in Precise Petcare. Client is strongly encouraged to purchase a lockbox, however, to ensure that Team Member can access pets at all times during scheduled services, especially in situations where the power goes out or batteries die and Team Member need alternative access to the home.

CLIENT COMMUNICATION & PRIVACY POLICY

All Team Members have access to Clients phone number, but are instructed to only use them when necessary or for urgent purposes during services with pets. Hands N Paws prioritizes the privacy and confidentiality of phone numbers as personal information.

All correspondence between Client and Team Member should be centered around Client’s pets and the services provided. If Client has inquiries regarding scheduling, cancellations, app-related matters, or any company-related concerns, these are to be directed to the Company via the office number: (614) 636-6644. The Company’s client support team is available during office hours, Monday through Friday, 9am-5pm. We are closed on Saturdays, Sundays, and Federal Holidays. The Company will make contact with Client outside of office hours should there be any urgent need for communication.

PET INFORMATION ACCURACY & ACCESSIBILITY POLICY

In order to provide the best possible service to pets, it is crucial that Client provides Team Member with detailed and up-to-date information regarding their pets. This information should be accurate, complete, and accessible through the Client’s account in Precise Petcare. Team Members can only work on the basis of the information that is available to them through the Client’s account in Precise Petcare. Likewise, Client acknowledges that the accuracy and comprehensiveness of the information they provide directly impacts the quality of the services delivered. Client, therefore, takes full responsibility for any consequences that arise from inaccurate, incomplete, or outdated account information.

FLEXIBLE SERVICE ARRIVAL TIME POLICY

Arrival times for services occur within a two-hour period. Team Members are unable to guarantee exact arrival times due to various factors that may affect scheduling and travel times. To accommodate these considerations, we use time blocks rather than specific times. Client will see this in the dropdown menu when Client selects Arrival Time in the request service form within their Client account.

While Team Members understands that Client may have preferences regarding arrival times, it is essential to acknowledge that Team Members cannot guarantee meeting those specific requests. Flexibility is needed in order for Team Members to accommodate for needs of other Clients on schedule.

SERVICES & PRICING

For the most up-to-date and detailed descriptions on service offerings, please visit our website at www.myhandsnpaws.com.

SERVICE SURCHARGE POLICY

The following service surcharges may apply under certain conditions:

Last Minute Service: A fee of $15 per service will be charged for bookings made with less than 24 hours’ notice.

Holiday Service: A fee of $20 per service will be applied for services provided on the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve.

Additional Pets: Base pricing for services includes up to 2 pets. For each additional pet beyond the initial two, an additional fee of $7 per pet will be added.

*Additional fees may apply, as discussed/negotiated between Company and Client. 

SERVICE REQUEST APPROVAL & AVAILABILITY POLICY

Hands N Paws strives to accommodate as many service requests as possible. However, the approval of service requests is subject to the availability of Team Members. Upon submitting a service request, Client will receive a confirmation or declination email/notification indicating whether Hands N Paws can fulfill the requested work. Sometimes, this may take up to 48 hours or more.

If a service request is declined, we encourage Client to explore alternative options or contact our dedicated client support team for further assistance. Company is here to help and find the best solution for all pet care needs.

MEET N GREET POLICY

To ensure a personalized experience for new Clients, Hands N Paws requires a virtual or in-person Meet N Greet before getting started with pet services. These meetings allow us to connect with and onboard Clients and discuss their pet care needs.

All virtual Meet N Greets are free of charge. All in-person Meet N Greets come at a $50 cost. Meet N Greets are no more than 30 minutes in length.

New Clients can book their Meet N Greet on our website at www.myhandsnpaws.com. Existing Clients can book their Meet N Greet in their designated client account in Precise Petcare.

PAYMENT & BILLING POLICY

Payment Method: All services with Hands N Paws are to be paid for using a credit or debit card. All major cards, including Visa, Mastercard, Amex, and Discover are acceptable. Client can securely add and store card information within their Client account. Adding and keeping a valid credit card on file is a requirement for requesting any services with Hands N Paws.

Ongoing Services: For services scheduled as ongoing, Client will be automatically charged every Friday for the previous 7 days’ worth of completed, canceled, and in-progress services.

Non-Ongoing Services: For services not scheduled as ongoing, a 50% down-payment will be charged on the day the services are accepted and confirmed. An invoice will be sent immediately. Client has until the date of the last confirmed service to manually pay the remaining balance on the invoice. If manual payment is not made, the remaining total will be automatically charged to the card on file on the date of the last service day on that invoice.

Declined Payments: In the event of a declined auto-charge, Client will be promptly notified. After the first declined charge, Client has a 24-hour grace period to rectify the issue. In the case of a second declined attempt, a late fee of 10% of the invoice total (minimum $10) will be added. Client must be attentive to emails regarding overdue notices.

Payment Terms: Hands N Paws will be paid the agreed-upon amount as discussed, with no exceptions, unless our Cancellation Policy (outlined below) applies and the Client receives a refund in the form of an Account Credit(s). In emergency circumstances, a refund may be issued as transferable credit(s) back to the Client’s card.

Additional Fees: Client may be charged additional fees if Team Members are instructed to, or determine the need to, purchase items for the pet(s) while under the care of Hands N Paws. These items may include pet food or treats, litter or cleaning supplies, transportation to the vet, or emergency expenses for the general care of the pet(s). Hands N Paws and/or Team Member will consult with Client before making any purchases, and will retain and share any receipts as proof of purchase.

SERVICE CANCELLATION/REFUND POLICY

When Client schedules services with Hands N Paws, the Company has likely turned down other work so as to devote our time to the work requested from said Client.

Client understands and accepts the Company cancellation/refund policy as outlined below:

– 100% refund is issued as Account Credit if cancellation is made at least 48 hours prior to the scheduled service(s).

– 50% refund is issued as Account Credit if cancellation is made at least 24 hours prior to the scheduled service(s).

– NO refund is issued for same-day cancellations/less than 24 hour notice.

PLEASE NOTE: Refunds are NOT transferable. Should Client be eligible to receive an Account Credit (based on terms above), that will be auto-added to his/her account and applied to the very next invoice with us.

SERVICES TERMS

Hands N Paws agrees to provide the services stated in this contract in a reliable, caring, and trustworthy manner. In consideration of these services and as an express condition thereof, Client expressly waives and relinquishes any and all claims against Hands N Paws arising out of or relating to the provision of services hereunder, except those arising from gross negligence or willful misconduct on part of Hands N Paws.

Client understands and acknowledges that the environment in which they are requesting Hands N Paws to complete services is reasonably sanitary and safe. If it is determined that home conditions are unsanitary and/or unsafe at any point in the working relationship, Company will make it known to Client. Action will be taken accordingly thereafter.

Additionally, Hands N Paws will not terminate during a period of scheduled service unless Hands N Paws determines, at their sole discretion, that a serious danger exists to the health or safety of Team Members or pets. If such concerns preclude Hands N Paws from providing further care for the pets, Client agrees to pay for their pet to be boarded at a boarding facility or taken under the care of another party until Client returns. All attempts will be made to notify Client and/or emergency contacts regarding such situations.

Client understands and acknowledges that he/she is responsible for letting Hands N Paws know of anyone who has access to their home during the duration of services booked. Client releases and holds Hands N Paws harmless of all loss, expense, and damage caused by any third-parties entering Client’s home at that time.

CONTRACT TERMS

This contract will take effect upon digital signature by Client (clicking “Agree & Submit” below) and will remain in effect until terminated by either party. Client may make online reservations for additional services at any time during the terms of this contract, as subject to Hands N Paws availability. All scheduled services will be governed by all the terms of this contract.

Client acknowledges that by signing below, he/she is providing written approval for the provision of services by Hands N Paws during any service period scheduled by Client and confirmed by Hands N Paws. Upon service confirmation, Hands N Paws will be authorized to enter Client premises and perform services without additional signed contracts and/or written authorizations.