Columbus, Ohio
Pet Sitting Services

Next time you're away, don't board your pets—let them stay comfortably at home while our Columbus pet sitters come to care for them!

Why choose pet sitting services with Hands N Paws?

What if your pet could stay just as relaxed and happy as you are while you're away on vacation?

Our in-home pet sitters in Columbus, Ohio will ensure your fur baby is extremely loved and cared for so that your time away is what it's supposed to be...

STRESS FREE!

How Our Pet Sitters
Can Help You

20 Minute Pet Sit

For 🐶 's and 🐈 's
$22
  • Pricing includes 2 pets total! May be subject to additional charges. Commonly includes:
  • Potty breaks
  • A water refresher
  • Giving treats/food
  • Partial dog walk
  • Giving medication
  • Playtime
  • House duties

30 Minute Pet Sit

For 🐶 's and 🐈 's
$25
  • Pricing includes 2 pets total! May be subject to additional charges. Commonly includes:
  • Potty breaks
  • A water refresher
  • Giving treats/food
  • Partial dog walk
  • Giving medication
  • Playtime
  • House duties

45 Minute Pet Sit

For 🐶 's and 🐈 's
$35
  • Pricing includes 2 pets total! May be subject to additional charges. Commonly includes:
  • Potty breaks
  • A water refresher
  • Giving treats/food
  • Partial dog walk
  • Giving medication
  • Playtime
  • House duties
Best Value

60 Minute Pet Sit

For 🐶 's and 🐈 's
$45
  • Pricing includes 2 pets total! May be subject to additional charges. Commonly includes:
  • Potty breaks
  • A water refresher
  • Giving treats/food
  • Partial dog walk
  • Giving medication
  • Playtime
  • House duties

Have a custom request?

Contact us for a quote!

Meet Our Pet Sitting DREAM Team

Get to know our top 10 pet sitters in Columbus!

Jake E.

Pet Sitter in Columbus, OH
Member since Dec 2023
474 Services Completed

5.0
5/5

Based on 182 reviews.



Dog walkers in Columbus, Ohio

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Megan B.

Pet Sitter in Columbus, OH
Member since Sept 2023
968 Services Completed

5.0
5/5

Based on 193 reviews.



Dog walker Columbus Ohio

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MacKenzie C.

Pet Sitter in Columbus, OH
Member since Jan 2024
84 Services Completed

5.0
5/5

Based on 21 reviews.



Best cat sitters Columbus Ohio

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Yasmin I.

Pet Sitter in Columbus, OH
Member since Jan 2024
29 Services Completed

5.0
5/5

Based on 14 reviews.



Dog walkers in Columbus, Ohio

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Graham P.

Pet Sitter in Columbus, OH
Member since Aug 2022
3,767 Services Completed

5.0
5/5

Based on 927 reviews.



Best cat sitter in Columbus, Ohio

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Tori Q.

Pet Sitter in Columbus, OH
Member since Sept 2023
143 Services Completed

5.0
5/5

Based on 18 reviews.



Dog walkers Columbus Ohio

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Olivia B.

Pet Sitter in Columbus, OH
Member since May 2023
326 Services Completed

5.0
5/5

Based on 76 reviews.



Dog walker Columbus Ohio

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Aly S.

Pet Sitter in Columbus, OH
Member since Oct 2023
60 Services Completed

5.0
5/5

Based on 9 reviews.



Pet sitters Columbus Ohio

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Liz B.

Pet Sitter in Columbus, OH
Member since June 2023
958 Services Completed

5.0
5/5

Based on 212 reviews.



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Jennifer Z.

Pet Sitter in Columbus, OH
Member since June 2024
19 Services Completed

5.0
5/5

Based on 1 reviews.



Best pet sitters Columbus, Ohio

Background check PASSED!


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Our Pet Sitting
Service Area

Bexley

Clintonville

Columbus

Grandview Heights

Upper Arlington

German Village

Italian Village

Gahanna

Dublin

Worthington

Reynoldsburg

Groveport

Grove City

Bexley
Looking for reliable and loving pet sitters in Bexley, Ohio? Our dedicated team provides top-notch pet care tailored to your furry friend's needs. Whether you're at work or away on vacation, our professional pet sitters ensure your pets are happy, safe, and well-cared for in the comfort of their own home.
Clintonville
Looking for dependable pet sitters in Clintonville, Ohio? Our experienced team is dedicated to providing top-notch care for your beloved pets, including feeding, walking, and personalized attention. Whether you have dogs, cats, or small animals, we ensure they stay happy and healthy in the comfort of your Clintonville home. Choose our professional pet sitting services for peace of mind while you're away.
Columbus
At our pet sitting service in Columbus, Ohio, we pride ourselves on offering exceptional care for your pets. Our team of experienced sitters ensures that your pets receive personalized attention, including feeding, exercise, and lots of love. Whether you have dogs, cats, or other small animals, we provide the highest standard of care to keep them comfortable and happy in your Columbus home.
Dublin
Our pet sitting services in Dublin, Ohio offer the perfect solution for your pet care needs. Our professional and compassionate team ensures your pets receive the best care, from feeding and walks to playtime and personalized attention. We understand the unique needs of Dublin pet owners and cater to dogs, cats, and small animals right in the comfort of your home.
Gahanna
For pet owners in Gahanna, Ohio, our pet sitting services provide exceptional care for your furry friends. Our dedicated and experienced team offers personalized attention, ensuring your pets are well-fed, exercised, and entertained in your absence. Whether you have dogs, cats, or other small animals, we cater to their specific needs in the comfort of your Gahanna home.
German Village
Residents of German Village, Ohio, can rely on our top-notch pet sitting services for their beloved pets. Our dedicated team of professional sitters offers personalized care, including feeding, walks, playtime, and plenty of affection, ensuring your pets feel comfortable and happy while you’re away. We cater to dogs, cats, and small animals, meeting their unique needs right in your German Village home. Enjoy peace of mind with our reliable and loving pet sitting services.
Grandview Heights
In Grandview Heights, Ohio, our pet sitting services are second to none. Our dedicated team provides tailored care for your pets, including feeding, walks, playtime, and plenty of love, ensuring their happiness and well-being while you’re away. We cater to dogs, cats, and other small animals, meeting their unique needs in the comfort of your Grandview Heights home.
Grove City
In Grove City, Ohio, our pet sitting services offer unparalleled care for your furry friends. Our experienced and compassionate team provides personalized attention, including feeding, exercise, playtime, and lots of affection, ensuring your pets feel comfortable and loved while you’re away. We cater to the unique needs of dogs, cats, and small animals right in your Grove City home.
Groveport
Our pet sitters in Groveport, Ohio are committed to providing exceptional care for your pets. Our experienced team offers a range of services, including feeding, daily walks, administering medications, and plenty of playtime, ensuring your pets feel safe and loved while you're away. We cater to dogs, cats, and small animals, addressing their unique needs right in your Groveport home.
Italian Village
In Italian Village, Ohio, our pet sitting services are designed to provide the highest quality care for your beloved pets. Our professional team offers a variety of services, including feeding, walks, playtime, and administering medications, ensuring your pets are happy and healthy while you're away. Whether you have dogs, cats, or small animals, we cater to their individual needs in the comfort of your Italian Village home.
Reynoldsburg
Our pet sitting services in Reynoldsburg, Ohio provide top-tier care for your furry friends. Our dedicated team at Hands N Paws offers a comprehensive range of services, including feeding, daily walks, playtime, and administering medications, ensuring your pets are well-cared for and content in your absence. We specialize in personalized care for dogs, cats, and small animals - just call us pet experts!
Upper Arlington
In Upper Arlington, Ohio, our pet sitting services ensure your beloved pets receive the highest level of care. The dedicated team at Hands N Paws provides a variety of services tailored to your pets' needs, including feeding, regular walks, engaging playtime, and administering medications. We focus on offering personalized attention to dogs, cats, and other small animals, ensuring they are happy and comfortable in your absence.
Worthington
Our pet sitting service in Worthington, Ohio stands out for its exceptional quality and personalized care. At Hands N Paws, we understand the unique needs of pet owners in Worthington and are committed to providing top-notch care for your pets. Our services include feeding, daily walks, interactive playtime, and medication administration, all tailored to ensure your pets are happy and healthy while you're away.
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Hear it from our pet parents!

Explore 5-star testimonials for our Columbus pet sitting services!

5/5

The Hands N Paws team is responsive, communicative, professional, and best of all, kind to my dogs. The overnight care and love they gave to my pups and my home was worth every penny. The app they use to update is user friendly and quite amazing. I will definitely use them again, and I will recommend to friends and family!

Pet sitting Columbus Ohio

Steffanie G.

Pet Sitting in Columbus, Ohio

5/5

The level of care they all give my dogs is unmatched - I had no idea this was even possible when I was first looking into using their services! They are so attentive to my dogs' needs and always include pictures and a thorough write up after each visit. I can't express how much of a comfort it is knowing that my dogs are taken care of while I'm at work.They have exceeded my every expectation - seriously. I can't believe I found them and am so grateful that I did!

Pet sitters Columbus, Ohio

Courtney F.

Pet Sitting in Columbus, Ohio

5/5

Can't recommend this team enough! It was so comforting to receive journal updates while on vacation and know that our little friend was doing well and being cared for in her own familiar home. They also took care of our plants and trash on garbage day. Extremely well worth it!

Pet sitting in Columbus Ohio

Ken P.

Pet Sitting in Columbus, Ohio

Check out more reviews!

Learn why we're the #1 rated pet sitting company in Columbus, Ohio! ⤵

Your pets will thank you later...

Many boarding facilities and dog daycares are way too overcrowded and understaffed, resulting in pets NOT getting the individualized care and attention they deserve!

Let our pet sitters in Columbus, Ohio come to YOUR home to provide pet care.

Your pets will thank you later 😉

Many boarding facilities and dog daycares are way too overcrowded and understaffed, resulting in pets NOT getting the individualized care and attention they deserve!

Let our pet sitters in Columbus, Ohio come to YOUR home to provide pet care.

Pet sitters Columbus Ohio

Our in-home pet sitting service is WORTH IT!

(You'll never wanna board your pets again!)

Pet sitters Columbus Ohio

Reduced stress

With us, your pets get to stay in the comforts of their own home, and therefore are happy and stress-free!

Best pet sitters Columbus Ohio

Illness prevention

With us, your pets won't risk contracting kennel cough and other illnesses found at pet facilities.

Pet sitting services Columbus Ohio

Individualized care

With us, your pets receive one-on-one care from our pet sitters, ensuring they're loved and happy!

0 %
Of Our Clients Previously Boarded Their Pets
(AND NEVER WILL AGAIN!)
0
Pet Sitting Visits Completed in the last 7 Days
0
Total Pet Parents Given Peace of Mind

Our App,
Made Just For You

At the touch of your fingertips through our premium mobile app, you can book pet sitters near me, pay your invoices, add/store your personal and pet information, and more!

checklist

Detailed Visit Reports

After each pet sitting service, we’ll send over a journal report that details what happened along with photos and a GPS map!

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Easy Scheduling

Submit a request for when you’re needing a pet sitter and we’ll see your pets soon!

dog walking service near me 104

Custom Profile Creation

Add all your pet's specific care notes right to your client account and make updates at any time!

dog walking service near me 106

Secure Payments

Invoices are auto-paid and our database is encrypted for full security. We accept ALL major credit cards!

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Easy Scheduling

Submit a request for when you’re needing services and we’ll see your pet then!

Custom Profile Creation

What are your pet’s specific care notes? Let us know right in your client account in the app!

Detailed Journal Reports

After each service, we’ll send over a journal report that details what happened along with photos and a GPS map!

Secure Payments

Our database is encrypted for full security. We accept ALL major credit cards!

Click circles above to learn more!

Ready to get started?!

Booking our pet sitters is easy as 1-2-3!

1

Click
Get Started

2

Schedule your FREE
Meet N Greet

3

Say hello to pet parent
peace of mind

Frequently Asked Questions

The cost of a pet sitter in Columbus typically starts at $22. The final cost can fluctuate based on factors like the number of pets needing care, how long you’d like the pet sitter to be at your home, and various other things. For detailed pricing information on our pet sitting services, please refer to the pricing boxes above.

To find the best local pet sitter in Columbus, Ohio, conduct a thorough search for experienced and trusted pet sitting providers in the Columbus area. You can do a Google search for “pet sitters near me” or “pet sitters Columbus, Ohio.” Reading reviews and seeking recommendations can also help you identify the most reputable pet sitters in the local Columbus pet care community.

When hiring a pet sitter in Columbus, Ohio, consider essential factors such as experience, qualifications, insurance, and reviews to ensure you choose a reliable and trustworthy pet care provider in the Columbus area.

Hiring an in-home pet sitter in Columbus, Ohio offers several advantages over traditional boarding facilities. With a local pet sitter, your fur baby can enjoy the comfort of staying in their own familiar environment, reducing stress and the risk of illness. This personalized care and attention are tailored to your pet’s unique needs, ensuring they feel comfortable and well-cared for. For reliable and convenient pet care in Columbus, in-home pet sitters are the ideal choice for your beloved companions.

Pet sitters in Columbus, Ohio provide a variety of services tailored to your pet’s needs, such as feeding, walking, playtime, administering medications, and offering overall companionship. Additionally, some Columbus pet sitters may offer extra services like mail collection and plant watering for your convenience and to make your home look “lived in” while you’re gone. At Hands N Paws, we offer all of the above!

Columbus, Ohio pet sitters prioritize the safety and well-being of your fur babies as best as possible. They implement precautions such as double-checking locks, closely monitoring your pet’s behavior, communicating with you openly and clearly at all times, and following your customized care instructions to a tee! Additionally, pet sitters in Columbus, Ohio are prepared with emergency plans to address any unforeseen situations, providing you with true peace of mind and reassurance while you’re away.

Stop your worry & stress about your pets!

X

Meet Jake!

What do you do for fun?

I like to go running, listen to music, and play video games.

Why do you work at Hands N Paws?

I wanted to work for Hands N Paws because I have always had a love for dogs. With the few that I had while growing up, to the ones I get to dog sit now, they have always made my day brighter. They say it’s the little things in life that can make a person happy, and for me that is being around dogs. You do not have to do much to win over their love, which is why I want to do my best to reciprocate the feeling.

What’s your experience working with pets?

I have been dog sitting for the last 3 years for friends and family in the area. From a small daschaund full of energy, to an older lab that likes to just sit back and chillax. Dog’s have always been a bright spot in my life. While I don’t own any pets at the moment, I do plan to get a corgi (my favorite breed) in the near future.

What special pet care skills do you have?

N/A

Share a recent experience in pet care that you’re really proud of.

Recently I was able to dog sit a golden doodle Buckeye, for the weekend while my friends were away at a wedding. For the entire time of the visit he didn’t want to leave my side. We went on many walks and enjoyed lots of play time. The best part about being with him is the love he wants to give to every new person he meets.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide a sense of peace & comfort for each pet parent that I work for. It is our responsibility as pet sitters to take care of their pets with the upmost care while they are away. There are already enough stressful things in life to worry about and working with Hands N Paws, I hope to be able to help out in any way that I can.

Meet Megan!

What do you do for fun?

Cuddle with my critters, read, being outside and active such as hiking, playing volleyball, spikeball, pickleball, etc.

Why do you work at Hands N Paws?

I love animals and enjoy making them feel loved and happy.

What’s your experience working with pets?

I have personal experience as I currently have 2 dogs and 2 cats. I also work at a dog daycare where I work with a large group of dogs of varying sizes and temperaments.

What special pet care skills do you have?

Trained in reading dogs’ body language and managing interactions between dogs.

Share a recent experience in pet care that you’re really proud of.

Sometimes when a dog first comes in for daycare they are very nervous and glue themselves to the wall. It is always an amazing feeling when you get the pup to trust you and get them comfortable enough to come out of their shell and show their personality.

What do you hope to do for the pet parents at Hands N Paws?

A peace of mind that their pet is being well taken care of and loved while they are away.

Meet MacKenzie!

What do you do for fun?

Garden, cook, concerts!

Why do you work at Hands N Paws?

As someone who has been called an “animal whisperer” her whole life, and as an active individual who has never met a stranger (pets or people), the opportunity to work at Hands N Paws was a no-brainer for me! I love animals of all breeds, species, shapes, sizes, colors, and personalities, and I am so grateful for the chance to directly make a positive impact on the lives of pets and their parents. It truly does bring me pure joy and makes my heart smile. :)

What's your experience working with pets?

I grew up with dogs and have lived with both cats and dogs for the majority of my life. I have personal experience with my dog, Rocky, who is a Boxer-Pit mix. I have had him for 7 years and he is my entire world. I have been dog sitting for friends and family for as long as I can remember. From puppies to senior dogs, I have experience with just about every situation you can imagine, and I am not easily flustered or overwhelmed.

What special pet care skills do you have?

Caring for pets with disabilities and/or specific or special needs as well as administering medications. I am also comfortable with exotic animals. I am also an avid runner, so I am happy to go on a run with your pup if you would like and/or if they enjoy! Just make sure to put it in your visit notes. :) I am also trained in dog and cat CPR and First Aid.

Share a recent experience in pet care that you’re really proud of.

I recently saved a very sweet and cold dog who was roaming around the alley in my neighborhood heading towards a busy main road. Thankfully, I was able to find his owner and get him home safely. It was truly the best feeling in the world to see them be reunited!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide pet parents peace of mind, and I want to give pet parents the opportunity to be present in whatever they are doing, without having to worry about their pets. I want pet parents to have no doubt in their minds that their pets are getting the love, attention, and care they deserve. Simply put, I hope to help reduce anxiety and stress for pet parents, and help both pets and their humans to live life to the fullest!

Meet Yasmin!

What do you do for fun?

Reading, journaling, TV shows with my husband, being outdoors!

Why do you work at Hands N Paws?

I absolutely adore dogs and want to provide as much love and care as I can!

What's your experience working with pets?

I come with a wide variety of experience with small, medium, and large dogs!

Share a recent experience in pet care that you’re really proud of.

While living with a roommate for 6 months last year, I took great care of her shihtzu puppy who would feel a lot of separation anxiety. We grew a strong bond and I loved how comfortable he became with me. I am proud that there were many times where I stayed home just to give the shihtzu company since my roommate worked long hours.

What do you hope to provide for the pet parents at Hands N Paws?

I hope to provide pet parents with peace of mind and being carefree while away from their pets!

Meet Tori!

What do you do for fun?

Read and run

Why do you work at Hands N Paws?

I want to work for a company that is passionate about who they are servicing. I love animals and I am so excited to work with them!

What's your experience working with pets?

I have a poodle that I have done many training classes with. I have also owned a cat. I have helped my sister in the past when she would get new foster dogs in her home as well!

What special pet care skills do you have?

None other than caring for my own! But I have enjoyed every second of being a pet owner!

Share a recent experience in pet care that you’re really proud of.

Teaching my old dog a new trick! He just recently learned how to roll over! I was very proud of him!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide them with the feeling that their pet is being cared for and in the best hands!

Meet Aly!

What do you do for fun?

Spend time with my dog!

Why do you work at Hands N Paws?

I love spending one on one time with dogs and getting to know them.

What's your experience working with pets?

I’ve been working with dogs since about 16 at daycares and at home stays/walks.

What special pet care skills do you have?

Connecting with animals on a deeper level. I get that dogs aren’t always social with other humans (other than their owners), and I think I’m pretty solid at recognizing this and then being able to get a dog to open up and trust me.

What do you hope to do for the pet parents at Hands N Paws?

I want to provide a safe person for their pets to be with while owners are away from home. I want to have fun with the pets and give peace of mind to the pet parents!

Meet Liz!

What do you do for fun?

Garden, work out, read, hang out with my kids and husband

Why do you work at Hands N Paws?

I heard about the company´s great work through a client and personal friend. She raved about the excellent care her dog receives as well as the employees. I have always loved animals of all kinds, especially dogs and cats. I am looking for ways to stay busy, make extra money and do something fun and meaningful.

What's your experience working with pets?

I have had pets almost my entire life. As an adult, I have had at least 1 dog and 1 cat for the last 25 years. Throughout that time I have had many daily-life experiences with pets as well as emergency situations. I have fostered dogs, cats and rabbits throughout the years. I have gone through intensive and less intensive dog training with my dogs. I have cat and dog sat for friends and family members.

What special pet care skills do you have?

I am not sure I have any special pet skills, but animals generally like me and I tend to like them better than some humans. I am comfortable around all kinds of animals and enjoy their company. I believe that taking care of animals is an honor and privilege.

Share a recent experience in pet care that you’re really proud of.

My dog gets really excited when she sees other dogs while out on a walk. I was able to keep her focused on our walk the other day by using her commands. She stayed focused on me and what we were doing instead of trying to get to the other dog.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide peace of mind for the pet parents at Hands N Paws. I hope that I can help them to know that even though they cannot be with their pet(s) in that moment, the pet(s) are being loved and taken care of by me.

Meet Jennifer!

What do you do for fun?

Gardening, walking my dog and listening to audiobooks, hanging out with family and friends

Why do you work at Hands N Paws?

I love dogs and I am always walking my dog so I thought it would be fun to meet other dogs and help take care of their needs.

What's your experience working with pets?

I have always had a dog and/or cat and can’t imagine my life without them. My animals have always been to the vet regularly and get lots of love.

What special pet care skills do you have?

Animals seem to like me and I love meeting new animals!

Share a recent experience that you're proud of!

My neighbors are gone a lot and will often ask me to let their dogs out. I am always happy to help because I can usually hear them inside barking at my dog when she is outside. I always try to take them on several walks and take pictures to show my neighbors how well they are doing. They appreciate knowing their dogs are being well taken care of.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide the pet parents assurance their pets are being looked after and shown love when they are away.

The terms of this agreement are as follows: “Client” refers to you, “Company” refers to us (Hands N Paws), “Team Member” refers to the person from our team providing services for  your pets, and “Team Members” refers to the Hands N Paws team as a whole.

EMERGENCY VETERINARY TREATMENT & CLIENT RESPONSIBILITY POLICY

It is important to inform Hands N Paws of any specific emergency instructions or medical conditions related to Client’s pets. This will help ensure the safety and well-being of pets during emergencies.

In case any of Client’s pets need emergency veterinary treatment, Team Member will contact the designated vet on file and/or a local emergency vet. Team Member will also communicate with Client and/or emergency contacts regarding the situation.

Client gives permission to Team Member to transport the pet(s) to a veterinary clinic and/or make treatment decisions (except for euthanasia), especially if it’s a life-threatening emergency and/or Client cannot be immediately reached. Client is responsible for any veterinary fees incurred. 

Client releases Hands N Paws from any liability for any damage or harm to pets or property that occurs beyond the reasonable control of Team Member during the provision of emergency veterinary care. 

PET VACCINATION, LICENSING, AND IDENTIFICATION POLICY

To comply with local laws and ordinances, it is required that all pets have the appropriate vaccinations and licenses before Company begins services. For further information on these requirements, please visit the Ohio State Bar Association’s website at https://www.ohiobar.org/public-resources. Client should also check with his/her veterinarian to determine which vaccinations/shots the pet requires. 

For safety reasons, we encourage all dogs and cats to wear an ID tag or collar that includes name and contact number while Team Member is working with them.

SECURE ACCESS & LOCKBOX POLICY

To ensure access to Client’s home during scheduled services, Hands N Paws requires that Client purchases a lockbox and places a spare house key(s) inside of it for Team Member to use. Client can purchase the lockbox on Hands N Paws’ website by clicking Buy Your Lockbox. Once it arrives, the lockbox should be programmed with a unique four-digit code. The lockbox should then be placed on the main door handle or in another secure location, and the lockbox code and location information must be entered in the Client’s account on Precise Petcare.

Alternatively, Client may elect to provide a code for entry via a garage door or electronic keypad and if so, must enter all necessary codes in Precise Petcare. Client is strongly encouraged to purchase a lockbox, however, to ensure that Team Member can access pets at all times during scheduled services, especially in situations where the power goes out or batteries die and Team Member need alternative access to the home.

CLIENT COMMUNICATION & PRIVACY POLICY

All Team Members have access to Clients phone number, but are instructed to only use them when necessary or for urgent purposes during services with pets. Hands N Paws prioritizes the privacy and confidentiality of phone numbers as personal information.

All correspondence between Client and Team Member should be centered around Client’s pets and the services provided. If Client has inquiries regarding scheduling, cancellations, app-related matters, or any company-related concerns, these are to be directed to the Company via the office number: (614) 636-6644. The Company’s client support team is available during office hours, Monday through Friday, 9am-5pm. We are closed on Saturdays, Sundays, and Federal Holidays. The Company will make contact with Client outside of office hours should there be any urgent need for communication.

PET INFORMATION ACCURACY & ACCESSIBILITY POLICY

In order to provide the best possible service to pets, it is crucial that Client provides Team Member with detailed and up-to-date information regarding their pets. This information should be accurate, complete, and accessible through the Client’s account in Precise Petcare. Team Members can only work on the basis of the information that is available to them through the Client’s account in Precise Petcare. Likewise, Client acknowledges that the accuracy and comprehensiveness of the information they provide directly impacts the quality of the services delivered. Client, therefore, takes full responsibility for any consequences that arise from inaccurate, incomplete, or outdated account information.

FLEXIBLE SERVICE ARRIVAL TIME POLICY

Arrival times for services occur within a two-hour period. Team Members are unable to guarantee exact arrival times due to various factors that may affect scheduling and travel times. To accommodate these considerations, we use time blocks rather than specific times. Client will see this in the dropdown menu when Client selects Arrival Time in the request service form within their Client account.

While Team Members understands that Client may have preferences regarding arrival times, it is essential to acknowledge that Team Members cannot guarantee meeting those specific requests. Flexibility is needed in order for Team Members to accommodate for needs of other Clients on schedule.

SERVICES & PRICING

For the most up-to-date and detailed descriptions on service offerings, please visit our website at www.myhandsnpaws.com.

SERVICE SURCHARGE POLICY

The following service surcharges may apply under certain conditions:

Last Minute Service: A fee of $15 per service will be charged for bookings made with less than 24 hours’ notice.

Holiday Service: A fee of $20 per service will be applied for services provided on the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve.

Additional Pets: Base pricing for services includes up to 2 pets. For each additional pet beyond the initial two, an additional fee of $7 per pet will be added.

*Additional fees may apply, as discussed/negotiated between Company and Client. 

SERVICE REQUEST APPROVAL & AVAILABILITY POLICY

Hands N Paws strives to accommodate as many service requests as possible. However, the approval of service requests is subject to the availability of Team Members. Upon submitting a service request, Client will receive a confirmation or declination email/notification indicating whether Hands N Paws can fulfill the requested work. Sometimes, this may take up to 48 hours or more.

If a service request is declined, we encourage Client to explore alternative options or contact our dedicated client support team for further assistance. Company is here to help and find the best solution for all pet care needs.

MEET N GREET POLICY

To ensure a personalized experience for new Clients, Hands N Paws requires a virtual or in-person Meet N Greet before getting started with pet services. These meetings allow us to connect with and onboard Clients and discuss their pet care needs.

All virtual Meet N Greets are free of charge. All in-person Meet N Greets come at a $50 cost. Meet N Greets are no more than 30 minutes in length.

New Clients can book their Meet N Greet on our website at www.myhandsnpaws.com. Existing Clients can book their Meet N Greet in their designated client account in Precise Petcare.

PAYMENT & BILLING POLICY

Payment Method: All services with Hands N Paws are to be paid for using a credit or debit card. All major cards, including Visa, Mastercard, Amex, and Discover are acceptable. Client can securely add and store card information within their Client account. Adding and keeping a valid credit card on file is a requirement for requesting any services with Hands N Paws.

Ongoing Services: For services scheduled as ongoing, Client will be automatically charged every Friday for the previous 7 days’ worth of completed, canceled, and in-progress services.

Non-Ongoing Services: For services not scheduled as ongoing, a 50% down-payment will be charged on the day the services are accepted and confirmed. An invoice will be sent immediately. Client has until the date of the last confirmed service to manually pay the remaining balance on the invoice. If manual payment is not made, the remaining total will be automatically charged to the card on file on the date of the last service day on that invoice.

Declined Payments: In the event of a declined auto-charge, Client will be promptly notified. After the first declined charge, Client has a 24-hour grace period to rectify the issue. In the case of a second declined attempt, a late fee of 10% of the invoice total (minimum $10) will be added. Client must be attentive to emails regarding overdue notices.

Payment Terms: Hands N Paws will be paid the agreed-upon amount as discussed, with no exceptions, unless our Cancellation Policy (outlined below) applies and the Client receives a refund in the form of an Account Credit(s). In emergency circumstances, a refund may be issued as transferable credit(s) back to the Client’s card.

Additional Fees: Client may be charged additional fees if Team Members are instructed to, or determine the need to, purchase items for the pet(s) while under the care of Hands N Paws. These items may include pet food or treats, litter or cleaning supplies, transportation to the vet, or emergency expenses for the general care of the pet(s). Hands N Paws and/or Team Member will consult with Client before making any purchases, and will retain and share any receipts as proof of purchase.

SERVICE CANCELLATION/REFUND POLICY

When Client schedules services with Hands N Paws, the Company has likely turned down other work so as to devote our time to the work requested from said Client.

Client understands and accepts the Company cancellation/refund policy as outlined below:

– 100% refund is issued as Account Credit if cancellation is made at least 48 hours prior to the scheduled service(s).

– 50% refund is issued as Account Credit if cancellation is made at least 24 hours prior to the scheduled service(s).

– NO refund is issued for same-day cancellations/less than 24 hour notice.

PLEASE NOTE: Refunds are NOT transferable. Should Client be eligible to receive an Account Credit (based on terms above), that will be auto-added to his/her account and applied to the very next invoice with us.

SERVICES TERMS

Hands N Paws agrees to provide the services stated in this contract in a reliable, caring, and trustworthy manner. In consideration of these services and as an express condition thereof, Client expressly waives and relinquishes any and all claims against Hands N Paws arising out of or relating to the provision of services hereunder, except those arising from gross negligence or willful misconduct on part of Hands N Paws.

Client understands and acknowledges that the environment in which they are requesting Hands N Paws to complete services is reasonably sanitary and safe. If it is determined that home conditions are unsanitary and/or unsafe at any point in the working relationship, Company will make it known to Client. Action will be taken accordingly thereafter.

Additionally, Hands N Paws will not terminate during a period of scheduled service unless Hands N Paws determines, at their sole discretion, that a serious danger exists to the health or safety of Team Members or pets. If such concerns preclude Hands N Paws from providing further care for the pets, Client agrees to pay for their pet to be boarded at a boarding facility or taken under the care of another party until Client returns. All attempts will be made to notify Client and/or emergency contacts regarding such situations.

Client understands and acknowledges that he/she is responsible for letting Hands N Paws know of anyone who has access to their home during the duration of services booked. Client releases and holds Hands N Paws harmless of all loss, expense, and damage caused by any third-parties entering Client’s home at that time.

CONTRACT TERMS

This contract will take effect upon digital signature by Client (clicking “Agree & Submit” below) and will remain in effect until terminated by either party. Client may make online reservations for additional services at any time during the terms of this contract, as subject to Hands N Paws availability. All scheduled services will be governed by all the terms of this contract.

Client acknowledges that by signing below, he/she is providing written approval for the provision of services by Hands N Paws during any service period scheduled by Client and confirmed by Hands N Paws. Upon service confirmation, Hands N Paws will be authorized to enter Client premises and perform services without additional signed contracts and/or written authorizations.