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Best dog walkers and pet sitters in Columbus Ohio

We're here to stop your worries and finally give you the peace of mind you DESERVE!

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Who's gonna take care of Tucker when we go on vacation?
Does Rory think I'm a bad pet parent for leaving her home alone all the time?
Wonder if Rocky is upset he can't go out on a walk right now cause I'm at work...

Meet Our Pet Care DREAM TEAM!

Get to know the BEST pet sitters & dog walkers in Columbus!

Jake E.

Pet Sitter & Dog Walker in Columbus
Member since Dec 2023
2,039 Services Completed

5.0
Rated 5 out of 5

Based on 737 reviews.



Dog walkers in Columbus, Ohio

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Olivia C.

Pet Sitter & Dog Walker in Columbus
Member since Aug 2025
115 Services Completed

5.0
Rated 5 out of 5

Based on35 reviews.



Dog walkers Columbus, Ohio

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Allison R.

Pet Sitter & Dog Walker in Columbus
Member since Jan 2024
643 Services Completed

5.0
Rated 5 out of 5

Based on 253 reviews.



Cat sitter Columbus Ohio

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Bre E.

Pet Sitter & Dog Walker in Columbus
Member since April 2024
604 Services Completed

5.0
Rated 5 out of 5

Based on 184 reviews.



Best dog walkers Columbus Ohio

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Dakota P.

Pet Sitter & Dog Walker in Columbus
Member since June 2025
220 Services Completed

5.0
Rated 5 out of 5

Based on 75 reviews.



Dog walkers near me

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Savanna R.

Pet Sitter & Dog Walker in Columbus
Member since Aug 2025
95 Services Completed

5.0
Rated 5 out of 5

Based on 30 reviews.



Dog walkers Columbus Ohio

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Jess W.

Pet Sitter & Dog Walker in Columbus
Member since Dec 2023
579 Services Completed

5.0
Rated 5 out of 5

Based on 301 reviews.



Cat sitters Columbus Ohio

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Kelsey T.

Pet Sitter & Dog Walker in Columbus
Member since Aug 2025
254 Services Completed

5.0
Rated 5 out of 5

Based on 89 reviews.



Pet sitters Columbus, Ohio

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Liz B.

Pet Sitter & Dog Walker in Columbus
Member since May 2023
1,561 Services Completed

5.0
Rated 5 out of 5

Based on 482 reviews.



Dog walkers near me

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Niki G.

Pet Sitter & Dog Walker in Columbus
Member since April 2025
289 Services Completed

5.0
Rated 5 out of 5

Based on 95 reviews.



Dog walkers Columbus, Ohio

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Olivia B.

Pet Sitter & Dog Walker in Columbus
Member since May 2023
633 Services Completed

5.0
Rated 5 out of 5

Based on 183 reviews.



Dog walkers Columbus, Ohio

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Olivia V.

Pet Sitter & Dog Walker in Columbus
Member since June 2025
265 Services Completed

5.0
Rated 5 out of 5

Based on 80 reviews.



Pet sitting services Columbus, Ohio

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Kayla A.

Pet Sitter & Dog Walker in Columbus
Member since Nov 2025
136 Services Completed

5.0
Rated 5 out of 5

Based on 17 reviews.



Dog walking services Columbus Ohio

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A word from the founder...

Hi, I’m Benny — founder of Hands N Paws.

As someone who’s juggled a busy life while leaving my own pets at home, I know that tug at your heart when those puppy eyes watch you walk out the door. That’s exactly why I started Hands N Paws back in 2018 — to give pet parents peace of mind and pets the love, consistency, and care they deserve right at home.

From our very first visit to the tens of thousands we’ve done since, our mission has stayed the same: to treat every pet like family. Because to us, they’re not “just pets.” They’re the heartbeat of your home — and we’re honored to be part of their world.

Benny DiFranco

A word from the founder...

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One Community.
One Mission.

To give pet parents peace of mind.

At Hands N Paws, peace of mind isn’t just a goal — it’s our promise. We believe pet care should be rooted in love, joy, and reliability you can feel. Every visit, every update, and every wag of a tail reflects our deep commitment to both pets and the people who love them.We’re proud to continually raise the standard for in-home pet care in Columbus, Ohio — leading with heart, initiative, and integrity. Because at the end of the day, we’re more than a service. We’re a trusted community devoted to caring for your pets as if they were our own.

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Giving peace of mind to pet parents is always our #1 priority!

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Pets deserve more than just service—they deserve love & joy!

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Meet Jake!

What do you do for fun?

I like to go running, listen to music, and play video games.

Why do you work at Hands N Paws?

I wanted to work for Hands N Paws because I have always had a love for dogs. With the few that I had while growing up, to the ones I get to dog sit now, they have always made my day brighter. They say it’s the little things in life that can make a person happy, and for me that is being around dogs. You do not have to do much to win over their love, which is why I want to do my best to reciprocate the feeling.

What’s your experience working with pets?

I have been dog sitting for the last 3 years for friends and family in the area. From a small daschaund full of energy, to an older lab that likes to just sit back and chillax. Dog’s have always been a bright spot in my life. While I don’t own any pets at the moment, I do plan to get a corgi (my favorite breed) in the near future.

What special pet care skills do you have?

N/A

Share a recent experience in pet care that you’re really proud of.

Recently I was able to dog sit a golden doodle Buckeye, for the weekend while my friends were away at a wedding. For the entire time of the visit he didn’t want to leave my side. We went on many walks and enjoyed lots of play time. The best part about being with him is the love he wants to give to every new person he meets.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide a sense of peace & comfort for each pet parent that I work for. It is our responsibility as pet sitters to take care of their pets with the upmost care while they are away. There are already enough stressful things in life to worry about and working with Hands N Paws, I hope to be able to help out in any way that I can.

Meet Olivia!

What do you do for fun?

Watch movies, color, play with my dogs, do fun things like crafting with my partner

Why do you work at Hands N Paws?

After not being a pet sitter for about a year, I honestly missed the work. I love connecting with animals and being able to work outside and not be cooped up in an office. You get the freedom to wear what is comfortable and having a supportive team that does the same work as you and has literally been where you are is very appealing.

What's your experience working with pets?

I began working with pets at Petsmart where I was hired as a dog trainer, but I got experience working with all kinds of animals. I then became a pet sitter with Furball Fitness where I got to walk dogs, feed cats, take care of rabbits- you name it! I remained as a dog trainer there as well, so I got even more experience with young puppies and older dogs who didn’t want to cooperate!

Have any special pet care skills?

I can usually get most dogs to do basic training commands using my skills/history as a dog trainer- but not always lol!

Share a recent experience with pets that you're really proud of!

There was a time at Furball when a woman’s very aggressive corgi came running after myself and the two dogs I was walking. He was trying to attack/herd them and was going for their faces. The dogs were much bigger but far more timid and I put myself in between the dogs and made myself as big as possible and was trying to scare away the corgi. Thankfully no one got hurt, but I did have to continuously keep the corgi away as the woman strolled over quite slowly and took forever to finally contain her own dog. It was scary, but the dogs trusted me and stood very close to my legs and I kept them safe!

What do you hope to do for the pet parents at Hands N Paws?

I want them to know that their dogs are safe with me, and that I will always treat them with their best interests in mind. I want to earn the trust of my coworkers and clients that they can count on me to do the best job I can possibly do.

Meet Allison!

What do you do for fun?

Video games & go camping

Why do you work at Hands N Paws?

I’m looking forward to meeting lots of new dogs & cats and giving them the best experience possible.

What's your experience working with pets?

I’ve previously worked for professional in home pet sitting/dog walking companies and then moved onto shelter work for the past 6 years. I’ve continued to pet sit throughout my career & it’s one of my favorite things to do.

What special pet care skills do you have?

Fear Free certified, trained in dog CPR, animal husbandry, trained in enrichment & dog body language

Share a recent experience in pet care that you’re really proud of.

I’ve been working with my 16 year old cat, Precious, on using treat puzzles. This is a great bonding experience for us and it helps exercise her brain. She purrs the whole time!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide peace of mind that their pets are getting the best quality of care, along with lots of cute pictures.

Meet Bre!

What do you do for fun?

I like to read, take walks/hike, golf and spend time in the sun!

Why do you work at Hands N Paws?

As someone who runs their own business, I always strive to be personable, go above and beyond and truly strive to sticking to the mission of helping others. I immediately felt connected to Hands N Paws because I saw that in you guys as well! I love spending time with animals and being active so getting to do both of those alongside genuine people is a dream!

What's your experience working with pets?

I grew up around pets and I have rescued/fostered cats! I am known by my family as the animal lover and I have taken care of many of my friends pets. I have gained more experience while using Rover!

What special pet care skills do you have?

I am by no means “certified” in anything animal related but I have nurtured 3 kittens back to health which required bottle feeding, giving medicine, etc.

Share a recent experience in pet care that you’re really proud of.

I found two very sick kittens no more than 4 weeks old, took them in and nurtured them back to health! I payed out of pocket for their vet bills, medication and neuterings. Once they were healthy enough I gave them to my mom! I think every animal deserves to live the best life possible and I’m glad I could help those two achieve that.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide ease in knowing their pets are in good hands while they’re away. It can be scary trusting others with your babies but life gets busy so I hope to provide peace of mind and make their lives just a little easier!

Meet Dakota!

What do you do for fun?

Read

Why do you work at Hands N Paws?

I wanted to work at Hands N Paws because I truly love animals, and I understand how important it is for pet parents to feel confident that their fur babies are being well cared for while they’re away. It’s just as important for the animals to feel safe, loved, and comfortable in their pet parents’ absence.

What's your experience working with pets?

I worked at Pet Paradise Resort for about a year, and I’ve also grown up around animals my entire life. During my time at Pet Paradise, I had the opportunity to work with a wide range of breeds and personalities. As a supervisor, I was responsible for caring for dogs with medical or behavioral issues, which gave me valuable experience in handling a variety of needs with care.

What special pet care skills do you have?

I’m fairly skilled at reading animal body language, thanks to my experience working with a variety of breeds. This ability is especially helpful when interacting with animals who are unfamiliar with me, as it allows me to approach them in a way that helps build trust and comfort.

What do you hope to do for the pet parents at Hands N Paws?

I hope to give pet parents peace of mind by showing them their animals are in caring, capable hands. I want them to feel confident knowing their pups are with someone trustworthy, someone who will treat them with the same love and attention as if they were my own.

Meet Savanna!

What do you do for fun?

Try new food places and parks! I also love to read.

Why do you work at Hands N Paws?

I wanted to work at Hands N Paws because I’ve always had a genuine love for animals and enjoy being around them. The idea of spending my time caring for pets and making sure they feel safe and happy really appeals to me. I also appreciate how the company values both the pets and the people who care for them, and I’d love to be part of a team that shares that same passion.

What's your experience working with pets?

I’ve been around animals my entire life, everything from dogs and cats to deer, coyotes, guinea pigs, and bunnies. Over the years, I’ve rehomed countless kittens, fostered many of them, and even helped injured wildlife by taking them to sanctuaries in Northern Ohio. I currently volunteer at a kitten rescue, and I also spent some time volunteering at a horse barn years ago. Being around animals and caring for them has always come naturally to me..it’s something I genuinely love and find fulfilling.

Have any special pet care skills?

Over the years, I’ve picked up a lot of hands-on pet care skills just from being around so many different animals. I’ve learned how to safely handle nervous or injured pets, give basic first aid, and spot when something seems off with their behavior or health. I’m used to keeping their spaces clean, staying on top of feeding routines, and making sure they get the attention and stimulation they need. A lot of it just comes down to being patient, paying attention, and building trust with each animal.

Share a recent experience with pets that you're really proud of!

There were a couple of times recently when I saw dogs running loose down a busy downtown street (my street), clearly scared and unsure of where to go. In both situations, I stayed calm and used treats to gently get their attention without scaring them further. I knelt down, spoke softly, and gave them space until they felt safe enough to come to me. With a little patience, I was able to safely get them both off the street and reunited with their owners.

What do you hope to do for the pet parents at Hands N Paws?

I hope to give pet parents peace of mind knowing their animals are in caring, reliable hands. I understand how much trust it takes to let someone else care for your pet, so I always aim to treat each one like my own..with patience, attention, and love. Whether it’s a walk, a check-in, or just keeping them company, I want pet parents to feel confident their pets are safe, happy, and well cared for. ☺️

Meet Jess!

What do you do for fun?

DIY Furniture, Care for plants, Watch TV.

Why do you work at Hands N Paws?

It’s a company that reflects my values, I want to optimize my downtime doing something I care about, and animals give me joy!

What's your experience working with pets?

I’ve cared for the pets of close friends and family since I was 13. I’ve cared for both dogs and cats, and been responsible for them in both scenarios of stopping by for a visit and staying overnight.

What special pet care skills do you have?

Nothing that has to do with pet health care, but I particularly like giving a good scratch/cuddle!

Share a recent experience in pet care that you’re really proud of.

Friends of mine have a red coon hound; they’ve had her since she was a pup. I stayed overnight with her while they were away on vacation and we really got to bond; I let her sleep with me, we went to the dog park; we had a great time! The very next time I came to visit after that overnight, I came in and she was SO excited! She wasn’t just wagging her tail, her whole lower half was just a’wiggling. As I was petting her, she rolled over and gave me her belly. Her owner immediately commented, “She never gives her belly like that!” I couldn’t have felt more special!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide them with the peace of mind that their pet is in good and caring hands. I hope to keep them connected to their pets while they’re away. And, I hope that the assurance they gain from knowing their pet is well cared for allows them to remain present in the moments of their lives.

Meet Kelsey!

What do you do for fun?

I love to spend time with my own animals, garden, hiking and kayaking! I also read a lot, and I looooove playing on my Nintendo Switch

Why do you work at Hands N Paws?

I wanted a job that I could make a good work-life balance so that I can spend time and care with my own animals. We have a whole entire herd of dogs, cats and parrots, so its critical to me that they get the best care and attention that they can. Hand N Paws seems like a perfect opportunity to make my own schedule AND give other pet parents the peace of mind that they need when they are away.

What's your experience working with pets?

I’ve had a multitude of pets of my own – all the way from childhood to adulthood. Dogs, rabbits, hamsters, fish, reptiles, birds, cats… I’ve continuously attempted to learn and grow so that I can give every type of pet the best life possible. I currently have four dogs (three border collies and a newfoundland mix), three cats, an African Grey parrot, two eclectus parrots and some smaller birds, as well as a couple of snakes and Pacman frogs.

Have any special pet care skills?

I spent some time as receptionist at a veterinary office which has given me insight into medical care, animal-based CPR, triaging pets and knowing how to give pills to pets, subcutaneous injections, etc. I also have gone through quite a few training trials with my own border collies – I know how to handle dogs with excess energy, dog reactivity, and even the terribly shy ones.

Share a recent experience with pets that you're really proud of!

I’ve finally – after years – gotten all four of my dogs to tolerate each other. We’ve dealt with jealousy, dog reactivity, and other issues after we brought in our latest dog who was a rescue after some abuse. It’s been a long, arduous process to keep everyone safe and happy but we’ve had some really good breakthroughs recently. Our youngest border collie came from an abusive situation and is very nervous, but, we’ve been working to give him the confidence he needs to play with his brothers!

What do you hope to do for the pet parents at Hands N Paws?

I hope to be someone that they are excited to have care for their pets. I want them to know that I will treat their fur children with the exact same love and care as my own beloved pets. I know how hard it is to let others take the reigns in the lives of your dogs and cats, and I want to be someone that they can trust so their vacation or work days goes more smoothly.

Meet Liz!

What do you do for fun?

Garden, work out, read, hang out with my kids and husband

Why do you work at Hands N Paws?

I heard about the company´s great work through a client and personal friend. She raved about the excellent care her dog receives as well as the employees. I have always loved animals of all kinds, especially dogs and cats. I am looking for ways to stay busy, make extra money and do something fun and meaningful.

What's your experience working with pets?

I have had pets almost my entire life. As an adult, I have had at least 1 dog and 1 cat for the last 25 years. Throughout that time I have had many daily-life experiences with pets as well as emergency situations. I have fostered dogs, cats and rabbits throughout the years. I have gone through intensive and less intensive dog training with my dogs. I have cat and dog sat for friends and family members.

What special pet care skills do you have?

I am not sure I have any special pet skills, but animals generally like me and I tend to like them better than some humans. I am comfortable around all kinds of animals and enjoy their company. I believe that taking care of animals is an honor and privilege.

Share a recent experience in pet care that you’re really proud of.

My dog gets really excited when she sees other dogs while out on a walk. I was able to keep her focused on our walk the other day by using her commands. She stayed focused on me and what we were doing instead of trying to get to the other dog.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide peace of mind for the pet parents at Hands N Paws. I hope that I can help them to know that even though they cannot be with their pet(s) in that moment, the pet(s) are being loved and taken care of by me.

Meet Niki!

What do you do for fun?

Propagating houseplants, cooking, reading, exploring nature and abandoned places, anything creative, DIY projects, spending time with loved ones

Why do you work at Hands N Paws?

I was drawn to Hands N Paws’ shared values of compassion, respect, and gratitude. Their approach being centered around bringing peace of mind to pet parents takes dog walking and pet sitting to a whole new level of care. I especially resonate with the attention to detail demonstrated across their procedures, because it’s the little things in life that make all the difference!

What's your experience working with pets?

My background includes caring for dogs, cats, fish, reptiles, small mammals, and chickens. I always ensure that they receive the love, care, and attention they need while their owners are away. I have also volunteered at a wildlife rehabilitation center which involved feeding rats to birds of prey, foxes, possums, skunks, and more. I have a soft spot for senior animals who may need a little extra TLC and attention. I make sure my own cat, Spice, has all of her needs met so that she can feel energized and safe to express her playful, sassy self. I also love spending time with my sister’s two dogs, Kali and Sunny, who understand that ball is life and love a good nature hike!

Have any special pet care skills?

I am interested in animal behavioral science, in order to better understand how they communicate in different ways. I am adaptable to caring for different species, breeds, circumstances and special requirements. I have foundation knowledge of pet grooming, feeding, training, and basic medication administration.

What do you hope to do for the pet parents at Hands N Paws?

I hope to be a reliable “safety blanket” for the pet parents at Hands N Paws – allowing them to find balance in their lives while freeing their minds of worry. I hope to provide clear and detailed communication in the form of compassionate journal entries and expressive photos. Whether they need to be away from home for business or pleasure, Hands N Paws takes one major concern off of their plates – how to care for their furry companions. I am so excited to help contribute to this much-needed service!

Meet Olivia!

What do you do for fun?

Paint, yoga, watch movies, play Nintendo switch, take walks outside, read, volunteer helping women in recovery from substance use

Why do you work at Hands N Paws?

Outside of being an avid animal lover, I really like the structure and organization of Hands N Paws as a company. I’m excited to be a part of a great team!

What's your experience working with pets?

I grew up with various pets (large and small dogs, cats, birds, small animals, etc.) I worked for a dog boarding facility and helped care for the animals, I worked in a veterinary clinic, I’ve worked for another local dog walking company, and also have a few regular clients that I board on Rover!

What special pet care skills do you have?

My chihuahua, Tinkerbell, sadly passed away last year, but she had progressive kidney disease, arthritis, blindness, epilepsy as well as neurological issues which required a special level of care. For the last few years of her life, I had to medicate her twice a day, feed her a special diet, assist her with her mobility issues and make sure she was comfortable and happy in her environment. I am comfortable medicating animals, I know how to handle a seizure and I know how delicate to be with senior dogs that need an extra level of care.

Share a recent experience in pet care that you’re really proud of.

An owner of one of my cat clients on Rover came into a situation where they had to rehome their cat. They trusted me and asked if I’d be willing to take him in – which I happily accepted! I found out after adopting him and getting his vet paperwork that we share the same birthday! I took that as a sign it was meant to be 😊 I lost my dog a couple of weeks after and he was a huge source of comfort during that time. Thankful to have him!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide the pet parents comfort and security in knowing that their pets will always be treated with respect and have as much fun as possible while in my care!

Meet Olivia!

What do you do for fun?

Volleyball, lifting, walking, reading, cooking, spending time with my loved ones (especially my cat Stanley)

Why do you work at Hands N Paws?

I love working with pets and find a lot of fulfillment helping others!

What's your experience working with pets?

Pet sitting for others, as well as owning many different animals- dogs, cats, and fish!

What special pet care skills do you have?

Administering insulin!

Share a recent experience in pet care that you’re really proud of!

Comforting my anxious cat through getting into the car, going to the vet, and ensuring proper care!

What do you hope to do for the pet parents at Hands N Paws?

A sense of comfort and peace knowing their pet is being taken care of like it was one of my own!

Meet Kayla!

What do you do for fun?

I like to read, watch dog training/psychology videos, and hang out with my animals.

Why do you work at Hands N Paws?

I love working with animals, that’s the main reason. I’ve never done in home pet care so I thought this would be a good way to gain some valuable experience and continue to grow, while staying in the field I love!

What's your experience working with pets?

I started in pet care facilities seven years ago after getting my first cat. Since then, I’ve worked in 10+ facilities as a kennel tech, bather, trainer, daycare attendant, and front desk associate. I got my first dog at 23, realized how much I didn’t know and that kick started my passion for learning about dog psychology/handling/training.

What special pet care skills do you have?

I have a year of professional training experience and am almost done with my certification in dog training and behavior modification. Hoping to become a certified groomer and go back to school for canine behavior/psychology one day as well!

Share a recent experience that you're proud of!

I fostered a dog last summer who was reactive and having trouble in the shelter system. I’m so proud of the bond I was able to create with him and getting him socialized with my dogs after he was labelled as “not dog friendly”. I wasn’t able to keep him but I hope I made a difference in his life, he definitely made a difference in mine!

What do you hope to do for the pet parents at Hands N Paws?

I know how hard it can be to trust people with your furry family members and I want to honor the trust pet parents have extended to us by delivering a high level of care!

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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

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Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

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Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

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Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

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Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

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Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

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Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

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Vaccination, Licensing & ID Policy
Before services begin, all pets MUST:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

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Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

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Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

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Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

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Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

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Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

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Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

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Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

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Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

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Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care. New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

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Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.
– Account Assistance Fee: If you request us to schedule services, cancel services, update pet notes, or otherwise manage your account without first attempting to do so yourself, a surcharge of 10% of your most recent invoice (minimum $25) will be applied. Our handy Client Support Center is available to guide you step-by-step in managing your account.

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Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

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Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

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Thanks for trusting Hands N Paws with your furry family! 🐾