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Popular Topics: How to schedule services, How to cancel services, Service Confirmations
Lockboxes
What is your policy on lockboxes? Here is our lockbox policy verbatim: To ensure access to Client’s home during scheduled services, Hands N Paws requires
In-App Messages
How can I send new messages in the app? To send in-app messages, please complete the steps below: How do I know my message has
Ongoing Series
What is an ongoing series? An ongoing series is a series of services that starts on a particular date and has no end date. If
App Support
Please click on the necessary section below to assist with any questions you may have about our app, Precise Petcare! How do I login to
Service Change Requests
What’s a service change request? A service change request involves making changes to a scheduled service. You can submit change requests on requested and confirmed
Adding & Updating Personal Information
How do I give you my personal information? You can give us all your relevant personal information by adding it directly into your client account!
Leaving a Tip
First off, you’ve landed on this support article because you are wanting to leave a tip for our team members. That is so kind of
Service Box Notes
If you wish to communicate something to your assigned team member and it applies for just an individual service (or set of services) on schedule,
FAQs
How do I get started working with you? If you’re a pet parent interested in using our services, click here to schedule your virtual meet n greet.
Billing & Invoices
How does billing work? We have an auto-invoicing feature enabled for all clients, so you don’t have to manually pay any of your invoices! In
Meet N Greets
What is a Meet N Greet? A Meet N Greet is an initial 20-30 minute meeting that all new pet parents of Hands N Paws
Journal Reports
What are journal reports? Journal reports are the method in which team members communicate with clients after they complete services with their pets. After each
Scheduling Services
How do I schedule services? You can schedule services directly in your client account in Precise Petcare. Please keep in mind that clients must request
Adding & Updating Billing Information
To add your billing information to your client account, please complete the steps below: You can make updates to your billing information at any point
Cancelling Services
How do I cancel a service? To cancel a service with us, please complete the steps below: Once you submit your cancellation request, you’ll see
Adding & Updating Pet Information
How do I provide you with information on my pets? You can add all your pet’s information directly into your client account! Please provide as