Within the Profile section of your client account, you can store important details about your contact information, your home, and how we can safely access your space during visits.
Keeping this information accurate and up to date helps our team show up prepared, enter smoothly, and provide a seamless experience from start to finish.
How Do I Update My Home & Personal Information?
To add or update your information:
- Log in to your client account using your credentials
- Tap the ☰ menu (top left corner)
- Go to Profile
- Starting at the top, complete each section
- Make sure all required (*) fields are filled out
- Click Save at the bottom of the page
Understanding the Profile Page
Your Profile page is made up of several sections that help us prepare for visits and care for both your pets and your home.
These include:
- Details — Your contact info, communication preferences, and service tip settings
- Address — Where services take place
- Files — Optional uploads related to your home or care
- Additional Contacts — Emergency contacts if you’re unreachable
- Home Access — How we enter your home (lockbox, codes, instructions, parking, alarms)
- Additional House Tasks — Optional household tasks during visits
- Post-Visit Communication Preferences — How you receive updates
- Home Information — Helpful details like supplies, thermostat, trash, etc.
- Veterinarian Information — Primary and emergency vet details
Each section plays a role in helping us deliver smooth, safe, and well-prepared service, so we recommend keeping everything as clear and up to date as possible.
Why This Matters
We know this section can feel detailed, but every piece of information serves a purpose.
Providing thorough home and personal details helps us:
- Access your home safely and efficiently
- Avoid delays or confusion at arrival
- Handle unexpected situations with confidence
- Care for your home with the same attention we give your pets
Even small details can make a big difference in how smoothly your service goes.
Keeping Your Information Up to Date
If anything changes, we recommend updating your account right away.
This includes:
- New phone number or email
- Address changes
- Updated lockbox or entry codes
- Changes to emergency contacts
- New home instructions or preferences
Keeping this information current helps prevent service issues and ensures a smooth experience every time.
Who Has Access to My Information?
Your information is only accessible to:
- The Hands N Paws management team
- Team members assigned to your scheduled services
How Is My Information Protected?
Your data is stored securely using encrypted, bank-level security measures through our software platform.
Protecting your privacy and personal information is a top priority.
Need Help?
If you’re unsure what to include or need help updating your information, we’re always happy to help.
You can reach out through the Messages feature in the app or browse the Client Support Center for additional guidance.
