How to Add Photos, Videos, & Files to Your Pet’s Profile
Upload photos, videos, and files to support your pet’s care.
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Preparing For Your First Service
Complete your client account, prepare your home and pets, and learn what to expect during your first Hands N Paws visit.
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About Meets N Greets
Learn what a Meet N Greet is, why we require one, and what to expect during your onboarding session.
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Welcome to Hands N Paws
Learn about the Hands N Paws approach to personalized, in-home pet care.
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How Columbus Dog Walkers Can Handle Off-Leash Dog Encounters (Without Losing Their Cool)
We’ve all been there – you’re enjoying a peaceful walk with your canine client through German Village when suddenly an exuberant off-leash dog comes barreling toward you. The parent’s distant “He’s friendly!” does little to calm your racing heart. As professional dog walkers in Columbus, these surprise encounters come with the territory. But with the
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How to Remove a Pet
Remove a pet by updating their status to inactive or deceased.
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Tipping Options
You have two convenient options to show appreciation for our pet care team: All tips go 100% to your pet’s caregivers—thank you for recognizing their hard work! Most Popular Tipping Option Our most loved feature lets you set up automatic tipping—so you can show appreciation without lifting a finger after setup. Just preset your preferred
Managing Your Payments
How to Manually Pay an Invoice Adding Tips During Payment Want to thank our team in the form of a generous tip? There are several ways to leave tips on services, but if you are choosing to pay on an invoice, here’s that process: Updating Your Billing Information Keeping your payment details current ensures uninterrupted
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Accessing & Understanding Your Invoice
Your invoice provides a clear, line-by-line breakdown of all services and fees. Here’s what you’ll find for each entry: At the bottom of your invoice, you’ll see: This transparent layout helps you easily track every charge and payment. If you have any questions about a specific line item, our billing team is happy to help!
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Late Payments & Declined Cards
At Hands N Paws, we understand that payment issues can happen. Here’s what to expect if your card declines and how we handle late payments to keep services uninterrupted for your pets. What Happens When Your Card Declines? If we’re unable to process your payment, our system follows a structured approach to give you every
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