You have two convenient options to show appreciation for our pet care team: All tips go 100% to your pet’s caregivers—thank you for recognizing their hard work! Most Popular Tipping Option Our most loved feature lets you set up automatic tipping—so you can show appreciation without lifting a finger after setup. Just preset your preferred […]
How to Manually Pay an Invoice Adding Tips During Payment Want to thank our team in the form of a generous tip? There are several ways to leave tips on services, but if you are choosing to pay on an invoice, here’s that process: Updating Your Billing Information Keeping your payment details current ensures uninterrupted
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Your invoice provides a clear, line-by-line breakdown of all services and fees. Here’s what you’ll find for each entry: At the bottom of your invoice, you’ll see: This transparent layout helps you easily track every charge and payment. If you have any questions about a specific line item, our billing team is happy to help!
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At Hands N Paws, we understand that payment issues can happen. Here’s what to expect if your card declines and how we handle late payments to keep services uninterrupted for your pets. What Happens When Your Card Declines? If we’re unable to process your payment, our system follows a structured approach to give you every
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Our Auto-Invoicing System We require all clients to keep a credit or debit card on file in your client account. This secure payment method allows us to automatically process your invoices without you needing to manually submit payments each time. Your payment information is encrypted and protected with industry-standard security measures. This automatic payment system
If you’d like to share information that applies to a specific visit or set of visits, the best place to do that is through the Service Notes feature. Service notes are most commonly added before a scheduled visit begins and work like the digital version of leaving a handwritten note on the kitchen counter (for
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Journal reports are how we keep you connected to your pet’s care, even when you’re away. After every visit, your pet care provider sends a detailed journal through our app so you can see how everything went and feel confident your pet is happy, safe, and well cared for. Below are answers to the most
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Learn about our in-home pet care services, including regular visits and overnight stays, what’s included, how pricing works, and how to choose the best option for your pet.
Service Types & Descriptions Read More »
Learn how to set up and manage automatic, repeating pet care services.
Setting Up Recurring Services Read More »
Everything you need to know about how to book pet services.
How to Schedule a Service Read More »
