(614) 636-6644
Best dog walkers and pet sitters in Columbus Ohio

Benny

Hello! Thanks for visiting our blog. I'm the proud owner of Columbus's own Hands N Paws, started in 2018 to bring joy to pet parents. See you in the next post!

Tipping Options

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You have multiple convenient options to show appreciation for our pet care team: All tips go 100% to your pet’s caregivers—thank you for recognizing their hard work! Most Popular Tipping Option Our most loved feature lets you set up automatic tipping—so you can show appreciation without lifting a finger after setup. Just preset your preferred

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How Billing Works

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Our Auto-Invoicing System We require all clients to keep a credit or debit card on file in your client account. This secure payment method allows us to automatically process your invoices without you needing to manually submit payments each time. Your payment information is encrypted and protected with industry-standard security measures. This automatic payment system

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Late Payments & Declined Cards

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At Hands N Paws, we understand that payment issues can happen. Here’s what to expect if your card declines and how we handle late payments to keep services uninterrupted for your pets. What Happens When Your Card Declines? If we’re unable to process your payment, our system follows a structured approach to give you every

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Managing Your Payments

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How to Manually Pay an Invoice Adding Tips During Payment Want to thank our team in the form of a generous tip? There are several ways to leave tips on services, but if you are choosing to pay on an invoice, here’s that process: Updating Your Billing Information Keeping your payment details current ensures uninterrupted

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Redefining ‘Above & Beyond’ in Columbus Pet Care

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In the world of pet sitting and dog walking in Columbus, going “above and beyond” has traditionally meant things like sending extra photos, bringing in the mail, or remembering a pet’s favorite toy. But as pet parents’ expectations evolve—and as pets become more and more like family—the entire industry has an opportunity to redefine what exceptional care

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Why Being a Dog Walker & Pet Sitter in Columbus, Ohio Is the Best Job You’ll Ever Have

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Did you know that 50% of Americans are barely satisfied or downright unhappy at work? Many people spend their days in uninspiring jobs, trading time for money, and feeling disconnected from what truly matters. But what if your job didn’t feel like work at all? What if, instead of sitting behind a desk, you spent your

Why Being a Dog Walker & Pet Sitter in Columbus, Ohio Is the Best Job You’ll Ever Have Read More »

The Benefits of In-Home Dog Sitting vs. Dog Boarding in Columbus, Ohio

Pet Sitting / /

When it comes to finding the best care for your furry friend in Columbus, Ohio, pet parents often face a tough decision: in-home dog sitting or dog boarding. Both options have their pros and cons, but more and more Columbus residents are choosing in-home dog sitting for its personalized, stress-free approach. In this blog, we’ll dive into the benefits of in-home dog

The Benefits of In-Home Dog Sitting vs. Dog Boarding in Columbus, Ohio Read More »

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© 2025 Hands N Paws, LLC

Stop your worry & stress about your pets!

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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

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Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

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Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

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Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

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Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

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Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

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Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

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Vaccination, Licensing & ID Policy
Before services begin, all pets must:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

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Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

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Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

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Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

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Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

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Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

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Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

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Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

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Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

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Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care.
– Virtual Meet N Greets: Free.
– In-Person Meet N Greets: $50.
New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

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Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.

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Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

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Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

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Thanks for trusting Hands N Paws with your furry family! 🐾