Journal reports are how we keep you connected to your pet’s care, even when you’re away. After every visit, your pet care provider sends a detailed journal through our app so you can see how everything went and feel confident your pet is happy, safe, and well cared for. Below are answers to the most […]
Understanding Your Pet Care Journal Reports Read More »
Learn about our in-home pet care services, including regular visits and overnight stays, what’s included, how pricing works, and how to choose the best option for your pet.
Service Types & Descriptions Read More »
Learn how to set up and manage automatic, repeating pet care services.
Setting Up Recurring Services Read More »
Everything you need to know about how to book pet services.
How to Schedule a Service Read More »
If you’d like to share information that applies to a specific visit or set of visits, the best place to do that is through the Service Notes feature. Service notes are most commonly added before a scheduled visit begins and work like the digital version of leaving a handwritten note on the kitchen counter (for
Leaving Notes for a Specific Visit Read More »
How do I cancel a service? To cancel a service with us, please complete the steps below: Once you submit your cancellation request, the service will disappear from your schedule. For further help with cancelling services, click here. How can I cancel a series of services (bulk cancellation)? If you wish to cancel a current ongoing
How to Change or Cancel a Service Read More »
In the world of pet sitting and dog walking in Columbus, going “above and beyond” has traditionally meant things like sending extra photos, bringing in the mail, or remembering a pet’s favorite toy. But as pet parents’ expectations evolve—and as pets become more and more like family—the entire industry has an opportunity to redefine what exceptional care
Redefining ‘Above & Beyond’ in Columbus Pet Care Read More »
Did you know that 50% of Americans are barely satisfied or downright unhappy at work? Many people spend their days in uninspiring jobs, trading time for money, and feeling disconnected from what truly matters. But what if your job didn’t feel like work at all? What if, instead of sitting behind a desk, you spent your
Why Being a Dog Walker & Pet Sitter in Columbus, Ohio Is the Best Job You’ll Ever Have Read More »
Sure, anyone can let the dog out—but not everyone leaves a lasting impression. What sets Columbus’ favorite pet sitters apart (…shoutout to our crew at Hands N Paws)? The secret? The best pet sitters in Columbus don’t just check boxes—they connect on a deeper level. They speak to the heart of every pet parent using
5 Science-Backed Ways to Win Columbus Pet Sitting Clients Read More »
When it comes to finding the best care for your furry friend in Columbus, Ohio, pet parents often face a tough decision: in-home dog sitting or dog boarding. Both options have their pros and cons, but more and more Columbus residents are choosing in-home dog sitting for its personalized, stress-free approach. In this blog, we’ll dive into the benefits of in-home dog
The Benefits of In-Home Dog Sitting vs. Dog Boarding in Columbus, Ohio Read More »
By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).
Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals
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Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.
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Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!
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Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.
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Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.
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Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.
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Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.
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Vaccination, Licensing & ID Policy
Before services begin, all pets MUST:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.
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Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.
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Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.
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Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.
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Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.
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Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.
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Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.
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Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.
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Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!
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Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care. New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.
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Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.
– Account Assistance Fee: If you request us to schedule services, cancel services, update pet notes, or otherwise manage your account without first attempting to do so yourself, a surcharge of 10% of your most recent invoice (minimum $25) will be applied. Our handy Client Support Center is available to guide you step-by-step in managing your account.
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Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.
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Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.
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Thanks for trusting Hands N Paws with your furry family! 🐾
