How to Fill Out Pet Profiles
Complete field-by-field guide
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Adding Photos, Videos, Files
Uploading media to pet profiles
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Preparing For Your First Service
Your first Hands N Paws visit is just around the corner, and we couldn’t be more excited to care for you and your pets! A little preparation ahead of time helps ensure your first visit goes smoothly for both your pets and our team. Please take a moment to review the steps below before your
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Meets N Greets
What Is a Meet N Greet? A Meet N Greet is a FREE ($200 for in-person) 30 minute new-client onboarding session where we: Meet N Greets are conducted virtually by default—but if you prefer an in-person visit at your home, we offer that option too! How to Schedule Your Meet N Greet During your one-on-one,
Welcome to Hands N Paws
Welcome to Hands N Paws—we’re so glad you’re here! Whether you’re brand new or already a longtime pet parent in our community, we want you to feel confident and cared for. This article walks you through exactly how our service works, what makes us special, and how we keep tails wagging (or whiskers twitching!) every
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How Columbus Dog Walkers Can Handle Off-Leash Dog Encounters (Without Losing Their Cool)
We’ve all been there – you’re enjoying a peaceful walk with your canine client through German Village when suddenly an exuberant off-leash dog comes barreling toward you. The parent’s distant “He’s friendly!” does little to calm your racing heart. As professional dog walkers in Columbus, these surprise encounters come with the territory. But with the
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Accessing & Understanding Your Invoice
Your invoice provides a clear, line-by-line breakdown of all services and fees. Here’s what you’ll find for each entry: At the bottom of your invoice, you’ll see: This transparent layout helps you easily track every charge and payment. If you have any questions about a specific line item, our billing team is happy to help!
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Tipping Options
You have two convenient options to show appreciation for our pet care team: All tips go 100% to your pet’s caregivers—thank you for recognizing their hard work! Most Popular Tipping Option Our most loved feature lets you set up automatic tipping—so you can show appreciation without lifting a finger after setup. Just preset your preferred
Late Payments & Declined Cards
At Hands N Paws, we understand that payment issues can happen. Here’s what to expect if your card declines and how we handle late payments to keep services uninterrupted for your pets. What Happens When Your Card Declines? If we’re unable to process your payment, our system follows a structured approach to give you every
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