Jump to what you’re looking for quicker by clicking on the question below!
- How do I schedule services?
- Can I schedule multiple services in bulk?
- Why should I request services in bulk?
- How will I know if my service request is confirmed?
- What if my service request gets declined?
- Service Request Form: Dates
- Service Request Form: Repeat
- Service Request Form: Pets
- Service Request Form: Services & Times
- How do I add notes about a service?
Please note that services are requested and pet care technicians accept them on the basis of their availability. We cannot always guarantee that we are available for requested services!
Whether we accept or deny a service request, a confirmation email/push notification will be sent to you to let you know.
How do I schedule services?
To request a service with us, please complete the steps below:
- Login to your client account.
- Go to the main menu and click My Schedule.
- On the right hand side of the page, click the Request Service button .
- Fill out the form, making sure to complete the red *asterisk fields (see below for further assistance).
- If you wish to request a specific team member, please add a note to the Notes section of the form (below Arrival Time dropdown menu).
- Click Submit.
Once you click Submit, you can see your request appear on the My Schedule page. It’ll be a white service box with a red Requested tag inside of it.
There are four required parts to a service request form: Dates, Repeat, Pets, and Services & Times. You can learn more about each part below!
For starters, to get to the service request form, please go to My Schedule > Request Service.
Can I schedule multiple services in bulk?
Yes! If you have multiple services to schedule and don’t wanna go through the hassle of submitting individual requests for each service, you can easily submit them all in one single request!
In the service request form, we recommend utilizing the More Options feature under Repeat. You can learn more about this in the Service Request Form: Repeat section of this support article.
When you click that, another service type and arrival time dropdown will populate. From there, select your service type and arrival time block. If you wish to add yet another service/time, please click the button and complete the dropdown fields as necessary!
Continue adding services/times as needed and then below that, locate and check off any relevant services from the “Skip On First Day” and “Skip On Last Day” lists. This just depends on what your travel itinerary is like. If you’re leaving later on the first service day, check off the service(s) that you won’t need for that day. If you are arriving home earlier on the last day, check off the service(s) that you won’t need for that day.
Finally, click Submit!
Why should I request services in bulk?
It’s very helpful to request multiple services in one bulk request for pet parents who need multiple services in a single day and/or services over multiple days. For example, for pet parents who are going away and need 3 services a day from us, they can simply schedule the morning, afternoon, and evening visits in one single request. In the service request form, continue selecting Add Another Time/Service and choose the morning time block, afternoon time block, and evening time block til all your service requests have been accounted for.
How will I know if my service request is confirmed?
You will receive an email/push notification from our app regarding all service confirmations. You can also see if your service request has been confirmed by visiting the My Schedule page and locating the service box. If the service box color is green, that means it’s confirmed!
What if my service request gets declined?
We do our best to fulfill ALL service requests that our clients submit. If a service request gets declined, it’s because we don’t have any staff availability during that time to take on the work. This is very rare, as we usually have a solid number of people on our team working with our clients.
A couple things we’ve seen clients do if their initial service request(s) gets declined is: submit a request for a different time frame (that’s close to the initial time frame requested) and/or submit a request for a different service duration (ex: instead of Long, choose Standard).
Services that are marked Unavailable on the My Schedule page will appear in white with strikethrough content and have a red Unavailable tag inside of it.
Service Request Form: Dates
Starting at the top of the form, begin by selecting the date you are needing a service.
If you are needing multiple dates, please select the starting date on the left and the end date on the right.
If you are needing just one date, please make the start and end dates the same.
If you are needing ongoing services (no end date), please check off the checkbox to the right “Ongoing (no end date)”. This will then disable the end date field.
Service Request Form: Repeat
The next section is titled Repeat. This is mostly relevant if you’d like services over multiple days. For a single-day service, just make sure to indicate the date in the field above (same day for start and end dates) and keep the setting on Daily.
Let’s say you’d like services over multiple days. You can indicate the start and end dates above and configure the Repeat section accordingly (Daily, Weekly, More Options).
Here’s a quick rundown of what each option means:
- Daily: A service everyday starting on the start date and ending on the end date.
- Weekly: A service only on checked off days each week (ex: Tues, Thurs, Sat).
- More Options: See below!
When you get to More Options, you’ll notice a separate dropdown appear that’s titled Other Repeat.
Here, you can choose the regularity of when you’d like services to occur in that time between the start and end dates selected.
If you select Irregular in the dropdown, a calendar (monthly view) will appear on your screen. From here, you can select any and all calendar days in which you’d like services to occur. This is a very popular option for selecting multiple days worth of services since you’re able to see a full calendar and therefore it just makes things easier!
PLEASE NOTE: When you select days from the irregular calendar, they will highlight in light gray and that’s how you’ll know they’ve been selected.
Service Request Form: Pets
The next required section in a service request form is called Pets. Here, you are required to check off which pets you’d like taken care of during the requested service.
For example, let’s say you have a cat and two dogs, but you’re only needing a service for one of the dogs. You would then just check off that one dog that needs the service and leave the other pets unchecked.
Service Request Form: Services & Times
The last required section is titled Services & Times. Here, there is a service dropdown and an arrival time dropdown. In the service dropdown, you can select the service you need. *For a detailed description on our services, please navigate the different service pages on our website (Dog Walking, Pet Sitting, Cat Sitting).
In the arrival time dropdown, please select a time block that works for you. As you can see, we offer services in 2-hr time blocks as opposed to exact times. Learn more here!
PLEASE NOTE: The earliest a pet care technician can arrive in a time block is the start time and the latest he/she can arrive is the end time.
How do I add notes about a service?
If you have any notes you want to add for a service, you’re more than welcome to do so in the field below the two dropdown menus. This is normally used for when clients have notes that apply to that service alone. If you wanted to add a service note later on (after you’ve submitted the request), you’re more than welcome to do that as well! Any notes that are more permanent and apply across ALL services we complete with your pets, please make updates to your personal information and/or updates to your pet information directly in your client account.