Scheduling Services

Click on your question below!

How do I schedule services?

You can schedule services directly in your client account in Precise Petcare. Please keep in mind that clients must request services. Once they are requested, we accept/confirm on the basis of the team’s availability. Therefore, should no one from the team be available to accept your request, we would have to kindly decline. This is not common, however, as we have a vast team and accept almost all service requests that are submitted to us.

To request pet care services with us, please complete the steps below:

  1. Login to your client account.
  2. Go to the main menu Screen Shot 2022 09 01 at 12.58.36 PM and click My Schedule.
  3. On the right hand side of the page, click Screen Shot 2022 08 16 at 5.29.59 PM.
  4. Fill out the service request form that appears on your screen.
  5. Once finished, click Submit to send us your service request.

Once you click Submit, you can see your request appear on the My Schedule page in the following format:

Screen Shot 2023 05 28 at 12.29.06 AM

For further help with requesting services, click here.

Can I add multiple services in one request?

Yes! If you have multiple services to schedule and don’t wanna go through the hassle of submitting one request per service, you can easily submit ALL services in one big request. This would be especially helpful if you’re requesting multiple days worth of services, or multiple services in a single day, or both!

Please complete the steps below:

  1. In the service request form (My Schedule > Request Services), click the More Options tab under Repeat.
  2. In the dropdown menu that appears below, select Irregular.
  3. Select ALL the days in which you’d like services to occur.
  4. Next, check off the pets that the service is for.
  5. Select the service type and arrival time block.
  6. If you’re wanting to schedule multiple services on the days you selected from the calendar above, locate and click Screenshot 2023 06 02 at 12.31.52 PM. Then, select the next service type and arrival time block accordingly. Continue to click Screenshot 2023 06 02 at 12.31.52 PM until all services are accounted for.
  7. Once finished, click Submit to send us your service request.

Can I set up my schedule to automatically add services?

Yes! You can set up an ongoing schedule by checking off the “Ongoing (no end date)” box in the Dates section of the service request form. Simply go to the My Schedule page and click Request Service. Once there, indicate the start date of services in the left field, then check off the “Ongoing” checkbox. This will DISABLE the end date field, indicating to the system that you’d like services to be repeated/auto-scheduled indefinitely (with no end date).

You can learn more about ongoing services here.

How can I check the status of my service request?

You will receive an email/push notification from our app regarding all service request confirmations and declinations. Here’s an example of a service confirmation email:

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Please note: This is the only way to know if services are either confirmed or declined. If you take a look at your My Schedule page and see services in green, this doesn’t necessarily mean they are confirmed. Again, you will receive an email with a confirmation if we have confirmed service requests from you.

If it’s been 1-2 business days and you still haven’t heard back in regards to your request(s), please contact us at 614-636-6644.

If a service box is green, does that mean it’s confirmed?

Not necessarily. The way in which we inform you if a service request is confirmed is via email/push notification from the Precise Petcare app. Learn more here.

What if my service request gets declined?

We do our absolute best to fulfill ALL service requests that our clients submit. If a service request gets declined, it’s because we don’t have any staff availability during the time you’re needing pet care.

A couple things we’ve seen clients do if their initial service request(s) gets declined is: submit a request for a different time block (that’s close to the initial time block requested) and/or submit a request for a different service duration (ex: instead of a 45 minute service, try 30 minutes).

Services that are declined will appear on the My Schedule page with a red Unavailable tag Screen Shot 2022 08 23 at 11.18.31 AM inside of it.

Nonetheless, we apologize for any inconvenience this creates for you and look forward to seeing your pets next time!

How do I fill out the service request form?

Once you click the Request Service button on the My Schedule page, you’ll see the service request form appear on your screen. Starting at the top of the form, begin by selecting the date(s) you are needing service(s). Enter the start date on the left and end date on the right.

Screenshot 2023 06 02 at 12.19.08 PM

If you are needing ongoing services (no end date), please click the checkbox, “Ongoing (no end date)”. This will then disable the end date field. This means that services will be auto-scheduled on an ongoing basis beginning on the start date that’s selected (and indefinitely).

If you are needing just one date, make the start and end dates the same, like in the example above.

In the next section of the service request form, you can select how often you want services to repeat.

Screenshot 2023 06 02 at 12.20.51 PM

This is mostly relevant if you’d like services over multiple days. For a single-day service, just make sure to indicate the date in the field above (same date for start and end date fields) and keep the Repeat setting on Daily. Let’s say you’d like services over multiple days, however. Please indicate the appropriate start and end dates above and select whichever Repeat tab applies (Daily, Weekly, More Options). 

Here’s a rundown of what each option means:

  • Daily: Service will be scheduled daily starting on the start date and ending on the end date.
  • Weekly: Service will be scheduled on days marked on the checklist (ex: Tues, Thurs, Sat).
  • More Options: Service will be scheduled on a less regular/irregular basis.

By selecting More Options, you’ll see an Other Repeat dropdown menu appear.

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In this menu, you can choose the regularity of when you’d like services to occur between the selected start and end dates above.

If you select Irregular in the dropdown, a calendar will appear on your screen.

Screenshot 2023 06 02 at 12.22.06 PM

From here, you can select any and all calendar days in which you’d like services to occur. When you select days from the calendar, they will highlight in gray. This is a very popular option for selecting multiple days worth of services since seeing a calendar makes things easier to see.

The next section in a service request form is called Pets. Here, you are required to check off which pets you’d like cared for during the requested service. 

Screenshot 2023 06 02 at 12.22.52 PM

The last required section is Services & Times. Here, there are two dropdown menus, one for the service type and the other for the arrival time block.

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In the SERVICE dropdown, please select the service you’re needing. *For a description on our services, please click Descriptions below Services & Times, or you can also navigate the following service pages on our website: Dog Walking, Pet Sitting, Cat Sitting.

In the ARRIVAL TIME dropdown, please select a time block that works for you. As you can see, we offer services in 2-hr time blocks for arrival. Learn more here!

Screenshot 2023 06 02 at 12.23.51 PM

Below that in the Notes field, you can add any notes about the service.

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Beneath Notes, you’ll see a list of optional add-on services.

Screenshot 2023 06 02 at 12.24.28 PM

This is how you can fully customize the service(s) you’re requesting. Simply check off the duties you’d like us to complete on said service. Keep in mind, there is NO additional charge for selecting these add-on duties. You will still be charged the normal rate for services. By completing this checklist, you’re just telling us what exactly you want us to do on the service you’re requesting – it’s how you can make service-duty expectations clear to us.

If you’d like to schedule multiple services on each of the dates in your request, click Screenshot 2023 06 02 at 12.31.52 PM.

Screenshot 2023 06 02 at 12.33.05 PM

Then, fill out the next service details. This option is mostly used whenever pet parents are going out of town and need us to provide multiple pet visits per day while they’re away.

Depending on your travel itinerary (when you’re leaving home and when you’re returning), you can indicate whether you want specific services to be skipped on the first date and/or last date.

Screenshot 2023 06 02 at 12.34.22 PM

Why are services in the request service form not the same as services listed on your website?

The service menu on the website includes dog walking, pet sitting, and cat sitting because that’s what we advertise to pet parents/viewers of our site. The services for you to select from when requesting services are just “X min pet service” because we don’t want you to be confused about the different service types and what they include. Instead, you can just select the service length you’d like, then customize the service by selecting the duties from the checklist of optional addon services below that.

Screenshot 2023 06 02 at 12.24.28 PM 1

What do the different services entail?

The services you’ll see in the service dropdown menu are just blank/customizable services. Please select the duration that you’d like (length of the visit), then below that you can customize the service by entering notes and checking off the different duties you’d like us to complete on that service (under Optional Addon Services).

To learn more about the services advertised on our website, however, please visit our website and navigate to the proper service page.

How can I tell you exactly what I’m needing done on a service?

You can easily tell us about your exact needs on a service by filling out the checklist of addon duties in the service request form. You can locate the checklist beneath the service type and arrival time block dropdown menus.

Screenshot 2023 06 02 at 12.24.28 PM 1

As you’ll see in the checklist, we offer various pet care duties. Towards the bottom of the checklist items, you’ll also see that we offer house care duties. These are mostly for our clients who vacation and/or are gone from home for long periods of time. Further information about all of these items should be included in your client profile and/or pet profile.

Furthermore, you may write in the Notes field about how you want us to spend our time on services. For example, if you’re scheduling a 30 minute service and want us to spend 20 minutes walking your dog and the remaining 10 minutes for playtime and feeding, please specify that in the Notes section.

Screenshot 2023 06 02 at 12.25.18 PM

Remember, all of our services are completely customizable. It is your responsibility, therefore, to be clear to us about how you want services to be conducted by our team!

Do addon services cost anything additional?

Addon services do NOT cost additional. When you’re requesting a service, we give you the option to customize what you’d like us to complete on the service. You’ll notice a checklist of duties appear once you select the service type and time block. From there, you can check off the things you’d like us to complete during the requested service.

We understand that it may seem like those duties come at an additional cost because they are called “addon service”, but rest assured they are free of charge!

How do I delete a service request once it’s submitted?

You can delete a service request by first going to the My Schedule page and locating the service box on your schedule. Once you find it, click Cancel (or Delete) within the box itself.

Screen Shot 2023 05 27 at 11.20.09 PM

How do I change or add something to a service request after it’s submitted?

You can change a service request once it’s submitted by first going to the My Schedule page and locating the service box on your schedule. Once you find it, click Change.

Screen Shot 2023 05 27 at 11.41.51 PM

You’ll then see a pop-up form where you can make your change(s). Make sure to check off the box to the left for the field that you wish to change. In the following example, the time block field is checked off, indicating that the client wants to change the time block.

Screen Shot 2023 05 28 at 12.17.53 AM

Once you checkmark and make your changes, click Save or Request Changes at the bottom of the form.

Please note: As long as the service(s) is still in the requested stage, you’ll be able to submit changes without needing to request them. For any services that are confirmed by us, and you want to change details of said services, you’ll have to REQUEST such changes. You can learn more about service change requests here.

How do I know that my service request has been submitted?

There are two ways to know your service request has been submitted. One is via the green confirmation box that appears at the top of your screen as soon as you submit your request.

Screen Shot 2023 05 28 at 12.25.48 AM

The second way is by checking your My Schedule page to see the requested service boxes. Once you click Submit on the request service form, you should see the service(s) populate on your schedule. Services will appear as white boxes with a red Screen Shot 2022 08 23 at 10.54.12 AM tag inside of them. Here’s an example of a requested service box:

Screen Shot 2023 05 28 at 12.29.06 AM

How do I know which team member is assigned to my service?

You can determine who from the team is completing the service by first going to the My Schedule page and locating the service box. Then, locate the underlined name inside the service box.

Screen Shot 2023 05 28 at 1.15.52 AM

That is the name of the team member completing the service. If you see “N/A” within the service box, and no underlined name, that just means the service hasn’t been picked up by anyone from the team yet.

If it says N/A where a team member’s name would be inside a service box, does that mean you don’t have anyone who can provide the service?

Not necessarily! It depends on whether we’ve confirmed the service. If we’ve confirmed any services via email, that 100% means we can take on the work. If you haven’t received a service confirmation email yet, then please be patient and we will let you know ASAP with a service confirmation or declination.

In any case, if you received service confirmation AND are still seeing N/A within the service box and not a particular team member’s name, it’s because the service just hasn’t been picked up by anyone yet. It’s still confirmed; it’s just that nobody from the team has accepted it to their individual schedule yet. It will be picked up by someone eventually, usually by the latest of the day of the service itself. Again, if you’ve received confirmation on the service request(s), then we can definitely provide the service; it might just take some time for someone to move the service over from our master work schedule onto their personal work schedule. Nonetheless, you’ll be taken care of!

Check out our best tips for summer dog walks!


Please review this agreement carefully. Your electronic signature on this indicates that you have read, reviewed, and agreed to the following Company policies.
Your signature also indicates that you grant Hands N Paws the permission to add your email address to our mailing list. This is not a binding agreement, however; if you wish, you can click “Unsubscribe” at the bottom of any of our emails to opt out of receiving them altogether. To re-subscribe at any point, please visit our website at and scroll all the way down to the bottom of the page. Enter your email address in the mailing list field and submit.
The terms of this agreement are as follows: “Client” refers to you, “Company” refers to us (Hands N Paws), and “Team Member” refers to the person from our team completing services with your pets. 



In case any of the Client’s pets need emergency veterinary treatment, Hands N Paws will prioritize treating the pets and try to contact the Client or emergency contacts. However, the on-site Team Member can take appropriate actions, including getting veterinary care, if needed. The Client gives permission for Hands N Paws to transport the pet(s) to a veterinary clinic or request on-site treatment, and make treatment decisions except for euthanasia if they cannot be reached, or if it’s a life-threatening emergency. The Client is responsible for any veterinary fees incurred, and releases Hands N Paws from liability for any damage or harm to pets or property beyond the Team Member’s control. The Client is also liable for any injuries or damages caused by their pet’s undisclosed aggression to the Hands N Paws team.



To comply with local laws and ordinances, it is required that all pets have the appropriate vaccinations and licenses. For further information on these requirements, please visit the Ohio State Bar Association’s website at You should also check with your veterinarian to determine which vaccinations/shots your pet requires. For safety reasons, we encourage all dogs and cats to wear an ID tag or collar with their name and a contact number while our team is working with them.



To ensure access to Clients’ homes during scheduled services, Hands N Paws requires that Clients purchase a lockbox and place spare house key(s) inside it for Team Members to use. Clients can purchase the lockbox on the Hands N Paws website by clicking Buy Your Lockbox. Once it arrives, the lockbox should be programmed with a four-digit code. The lockbox should then be placed on the main door handle or another secure location, and the lockbox code and location information must be entered in the client’s account on Precise Petcare. Alternatively, Clients may elect to provide a code for entry via a garage door or electronic keypad and must enter all necessary codes in Precise Petcare. Clients are strongly encouraged to purchase a lockbox to ensure that Team Members can access pets at all times during scheduled services, especially in situations where power goes out, batteries die, or keys are lost.


It is strongly discouraged that Team Members and Clients exchange phone numbers with each other in working together. Phone numbers are personal and Team Members have specific work hours.
Clients should direct all communications with Team Members in our app, Precise Petcare. Both parties can communicate via submitted journal reports, which Team Members send after completion of all services with pets. More information on this can be found by visiting our client support page at
For any pressing/non-emergency communications, Clients are advised to call our office number at (614) 636-6644. Office hours are Monday through Friday 9am-5pm. We are closed on Saturdays, Sunday, and Federal Holidays.
PLEASE NOTE: Office hours differ from fieldwork hours. Office hours are the times in which we provide client support via answering phones, emails, etc. Fieldwork hours are the times in which we offer services/are working in the field with pets. Our fieldwork hours are 7am-10pm (and overnights), 365 days a year.



Clients are NOT allowed to request that Team Members “ignore the cat” when providing care for other animals in households that have multiple pets. Regardless of the cat’s disposition, personality, or levels of need, Hands N Paws Team Members must provide some kind of attention and care to the cat during scheduled services. Similarly, Client must create a pet profile for the cat(s) and provide care notes accordingly.


Our Team Members can only perform services correctly if they are equipped with the correct (and most up to date) pet care information. You will only be allowed to request services on the basis that pet and personal profiles are updated every 6 months (at minimum). Any Client who attempts to request services at the 6 month mark will receive an error message letting them know that they cannot submit a request if they haven’t made updates to their profiles. If there is nothing to update at the 6 month mark, simply reword a current piece of information and click Save at the bottom of the page.


Client acknowledges that arrival times for services occur within a two-hour period. It is NOT possible for Team Members to arrive at exact times. This is why time frames appear, rather than exact times, in the dropdown menu when selecting a time for the service(s).
Client agrees to requesting services in the two-hour time frames offered.



For detailed descriptions on our services, please visit our website at

Dog Walking
*Rates below apply for up to 2 dogs; add $7 per additional dog
QUICK WALK – 20 mins – $22
STANDARD WALK – 30 mins – $25
LONG WALK – 45 mins – $35

Pet Sitting
*Rates below apply for up to 2 pets; add $7 per additional pet
QUICK VISIT – 20 mins – $22
STANDARD VISIT – 30 mins – $25
LONG VISIT – 45 mins – $35

Cat Sitting
*Rates below apply for up to 2 cats; add $7 per additional cat
QUICK VISIT – 20 mins – $22
STANDARD VISIT – 30 mins – $25
LONG VISIT – 45 mins – $35
Overnight Stay (8-10 hrs) – $80

*Rate applies for up to 2 pets; add $10 per additional pet.




A $20 surcharge is added to each service that is scheduled on the following Federal Holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve.



Upon submitting service request(s), Client will be informed as to whether Hands N Paws can take on the requested work via a confirmation or declination email/notification. Client understands that there is NO guarantee that any/all service requests can be approved; it simply just depends on Team Member availability. Clients are encouraged to submit all service requests as far in advance as possible!



Client understands and accepts the Company same day service request policy as outlined below:
– A $10 convenience fee is added to each service if requested (and approved) with 24 hours or less notice before service(s) is scheduled to occur.
– A $20 convenience fee is added to each service if requested (and approved) with 12 hours or less notice before service(s) is scheduled to occur.
– A $30 convenience fee is added to each service if requested (and approved) with 6 hours or less notice before service(s) is scheduled to occur.



Client understands and accepts the Company out-of-service-area request policy as outlined below:
– A $10 (minimum) convenience fee is added to each service if requested outside of our current service area.
Please note, this amount is subject to increase depending on how far a client lives outside of our current service area.




All meet n greets are FREE (and required as part of proper client onboarding) for first-time Clients. To the extent that Clients wish to schedule additional meet n greets, after their first free one, they will be charged $50 per meet n greet.

To schedule a first-time meet n greet (for new clients), please go to and click Get Started.

To schedule additional meet n greets (for current clients), please log in to your client account, go to My Schedule > Request Service and select Meet N Greet in the service dropdown.



All services are to be paid for via credit/debit card. We accept all major cards (Visa, Mastercard, Amex, Discover). Card information can be added securely to each client account.

For services scheduled as ongoing, you will be auto-charged every Friday evening for the previous 7 days worth of work on schedule, including completed, canceled, and in-progress services.

For services NOT scheduled as ongoing, the day your services are accepted and confirmed is the day you will be charged 50% of your invoice total (as downpayment). Your invoice will be sent to you immediately. You have from then until the date of the last confirmed service to pay your invoice manually. If you choose to not pay manually, your remaining total will be auto-paid (via card on file) on the evening of the last service day.

If any auto-charges are declined, you will be notified immediately. In the first declined attempt, we give you a 24-hour grace period to correct the issue. In the second declined attempt, a late fee of 10% of the invoice total ($10 minimum) will be added. Please look out for emails regarding overdue notices.

Credit cards are required to be added to and remain on file in order for Clients to request any services with Hands N Paws.

Hands N Paws will be paid the amount discussed with no exceptions other than if our Cancellation Policy (outlined below) applies and Client receives a refund in either the form of Account Credit(s), or in emergency circumstances as transferable credit(s) back to their card.

Client may be charged additional fees if Team Members are instructed to, or sees the need to, purchase items for the pet while under Company care, including but not limited to: pet food or treats, litter or cleaning supplies, transportation to the vet and/or emergency expenses for general care of pet(s). Hands N Paws will retain and share receipts as proof of purchase.




When Client schedules services with Hands N Paws, the Company has likely turned down other work so as to devote our time to the work requested from said Client.

Client understands and accepts the Company cancellation/refund policy as outlined below:

– 100% refund is issued as Account Credit if cancellation is made at least 48 hours prior to the scheduled service(s).

– 50% refund is issued as Account Credit if cancellation is made at least 24 hours prior to the scheduled service(s).

– NO refund is issued for same-day cancellations/less than 24 hour notice.

PLEASE NOTE: Refunds are NOT transferable. Should you be eligible to receive an Account Credit (based on terms above), that will be auto-added to your account and applied to your very next invoice with us.



Hands N Paws agrees to provide the services stated in this contract in a reliable, caring, and trustworthy manner. In consideration of these services and as an express condition thereof, Client expressly waives and relinquishes any and all claims against Hands N Paws arising out of or relating to the provision of services hereunder, except those arising from gross negligence or willful misconduct on part of Hands N Paws.

Client understands and acknowledges that the environment in which they are requesting Hands N Paws to complete services is reasonably sanitary and safe. We assess home conditions during initial meet n greets. If we determine home conditions to be unsanitary and/or unsafe, we will make it clear to the Client that we cannot pursue a working relationship.

Should a Team Member sustain any injury, disease, or other harm in the course of providing services hereunder, the Client will indemnify Hands N Paws and hold it harmless with respect to all loss, expense, and damage caused thereby, except those arising from gross negligence or willful misconduct on part of Hands N Paws.

Client understands and acknowledges that he/she is responsible for letting Hands N Paws know of anyone who has access to their home and agrees to not contract with any other company and/or care provider during the duration of services booked with Hands N Paws. Client releases and holds Hands N Paws harmless of all loss, expense, and damage caused by anyone entering the Client’s home with their permission or access given to others during the terms of services rendered.




This contract will take effect upon digital signature by Client (clicking “Agree & Submit” below) and will remain in effect until terminated by either party. Client may make online reservations for additional services at any time during the terms of this contract, as subject to Hands N Paws availability. All scheduled services will be governed by all the terms of this contract. We appreciate as much advance notice as possible for the work, but will make every effort possible to accommodate all requests.

Either party may terminate this contract at any time by written notice to the other. Hands N Paws is entitled to payment for all services rendered until notice of termination is received and for any transition services reasonably required to provide for the health and welfare of Client’s pet(s). Hands N Paws will not terminate during a period of scheduled service unless Hands N Paws determines, at their sole discretion, that a serious danger exists to the health or safety of a Team Member or pet. If such concerns preclude Hands N Paws from providing further care for the pet(s), Client agrees to pay for their pet to be boarded at a boarding facility or taken under the care of another party until Client returns. Every attempt will be made to notify Client and/or emergency contacts regarding such situations.

Client acknowledges that by signing below, he/she is providing written approval for the provision of services by Hands N Paws during any service period scheduled by Client and confirmed by Hands N Paws. Upon such scheduling and approval, Hands N Paws will be authorized to enter Client premises and perform services without additional signed contracts and/or written authorizations




I, Client, have reviewed this Client Agreement in its entirety. I will promptly complete all parts of my client account in Precise Petcare, and the information I provide will be detailed and accurate. My electronic signature here will indicate that I am agreeing to all the terms and conditions of this contract, exactly as they are outlined above.