How do I provide you with information on my pets?
You can add all your pet’s information directly into your client account! Please provide as much information and detail as possible so that we can ensure the best possible care for your fur baby.
To add your pet information, please complete the steps below:
- Login to your client account.
- In the main menu, go to Petcare > My Pets.
- Begin filling out the fields such as your pet’s name, gender, breed, etc. Make sure to be detailed and try not to miss any fields/questions!
- Once you’re done with each section, click at the bottom to be directed to the next section.
- Once you get to the bottom of the form, click Save.
- *If you’d like to add another pet, click at the top of the screen and fill out the form accordingly following steps 3-5.
Please note: We conduct work solely on the basis of the pet care information that’s detailed in pet profiles under My Pets. Therefore, it’s important to keep your pet profile information as updated and thorough as possible. This will ensure that our team members are able to provide high-quality, consistent service every single time we care for your pets.
How do I edit my pet information?
To edit/update any current pet information, please complete the steps below:
- Login to your client account.
- In the main menu, go to Petcare > My Pets.
- Locate the pet profile you’d like to edit/update and click the icon off to the right.
- Make updates wherever necessary and then click at the bottom of the page.
Do I have to edit my pet information once I add it once?
It is highly recommended that you regularly check and edit your pet information, unless nothing about your pet’s routine ever changes. The reason we ask you to regularly check and update the information, however, is because our team can only provides services on the basis of the information they have available to them in your account. If they do not have thorough information at their expense, then it’s not possible to provide the service you’re looking for/needing.
To learn more about how to edit and update pet information, refer to the steps in the questions above.