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How do I give you my personal information?
You can give us all your relevant personal information by adding it directly to your client account!
To add your personal information, please complete the steps below:
- Login to your client account.
- Go to the main menu
and click Petcare > My Info.
- Begin filling out the fields such as your address, emergency contact, home information, and more. Notice that there are certain *required fields in each section.
- Once you’re done with each section, click Next
to be directed to the next section.
- Click Save.
How do I edit my personal info?
To edit/update any current pet information, please complete the steps below:
- Login to your client account.
- Go to the main menu
and click Petcare > My Info.
- Navigate to the field(s) you want to update, and make updates accordingly.
- Click Save.
PLEASE NOTE: We conduct work solely on the basis of the information that’s detailed in client accounts. Therefore, it’s important to keep your personal and pet information as up to date and detailed as possible. This will ensure that our team members are able to provide high-quality, consistent services every single time we care for your pets.
Why do I have to update my personal (My Info) information every 6 months?
The reason why we have you update your personal information on a regular basis is because it holds our pet parents accountable for always keeping information fresh and updated. Sometimes, our clients will input information once (during onboarding), then they will never touch it again. We use the notes provided to perform our work, and so it’s important that none of that information is ever outdated.
Needless to say, we understand that information sometimes doesn’t change and therefore, doesn’t have to be updated. In this case, we ask that you just change one single character in your personal info, or delete a word and re-add it in any field. Then, the app will allow you to schedule services again!
On the 6-month mark, you will see a notification appear in your client account that says “Please perform a 6 month review of your My Info before you request services.”
Click on the notification to make updates to your My Info.