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What are journal reports?
Journal reports are detailed visit reports that are submitted to you by team members who provide care for your pets. After each service is complete, the assigned team member will write up and submit a journal report for you to view. You will be notified of this new pet care journal via email and a push notification from our app (as long as you have the app downloaded!).
In each journal report you receive, you will see a breakdown of the following:
- Details: Date, Service, etc.
- Checklist of events: Potty, Meal, Medication, etc.
- Visit photos
- GPS Map
- Conversation (notes)
How can I view a journal report?
You will receive an email/push notification whenever you have a new journal report to view. This is sent to you right after your assigned team member completes the service. If you click on the notification (“New Pet Care Journal”), you’ll be directed to the report itself.
If you want to revisit journals from previous visits, or somehow lost the notification for a journal you wanted to view, go to the My Schedule page and locate the service you want to view the journal for. Then, locate and click on the journal icon inside of the service box.
If the journal has already been viewed by you previously, it’ll appear in white .
How can I leave a comment/rating on a journal report?
You can leave a rating on a journal report right below the journal map, and if you’d like, add additional comments along with your rating. You can also comment on the journal report all the way at the bottom of the report. Here, you can simply say thank you to the team member for the work they’ve done, ask a follow-up question, or anything you wish! Nonetheless, this is how you can be in direct contact with the team member who provided the service.
Make sure to click the Post button to make any and all comments live!
If you have any comments suggesting updates or changes to the work that was done, please make those updates to your pet’s profile and/or personal profile so that anyone assigned to working with you in the future can stay informed (not just the team member who completed the recent service).
What are journal maps?
Journal maps are included in all journal reports that are sent to you by team members. You can view a journal map towards the bottom of a submitted journal report. See the image below to learn about what’s shown in journal maps!
Journal maps are especially useful so that you can see where the team member was located in real-time during the service. If you’ve scheduled a dog walk with us, you can easily see the route/distance in which the team member walked!