In-App Messages

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Jump to what you’re looking for quicker by clicking on the question below!


How can I send new messages in the app?

To send in-app messages, please complete the steps below:

  1. Login to your client account.
  2. Go to the main menu Screen Shot 2022 09 01 at 12.58.36 PM and click Messages.
  3. Over towards the right, click New Message Screen Shot 2022 10 10 at 12.11.41 PM.
  4. In the pop-up form, complete the two required (*) fields “To” and “Message”.
  5. If you’d like, add a subject in the “Subject” field and under “Priority” click on Normal or Important.
  6. Click Send Screen Shot 2022 10 10 at 12.15.46 PM to send your message.

How can I locate received messages?

To view received messages, please go to Messages and click on the received tab Screen Shot 2022 10 10 at 12.38.05 PM towards the top of the screen.


How can I respond to received messages?

To respond to received messages, first go to Messages, locate the received message, and click on the view icon Screen Shot 2022 10 10 at 12.43.04 PM towards the right. Then, click on the blue Reply button Screen Shot 2022 10 10 at 12.45.03 PM.


How can I locate sent messages?

To view sent messages, please go to Messages and click on the sent tab Screen Shot 2022 10 10 at 12.37.56 PM towards the top of the screen.


How do I know my message has been sent?

You can know if your message has been sent by checking the sent tab Screen Shot 2022 10 10 at 12.37.56 PM. Also, once you click Send, be on the lookout for a green banner across the top of your screen, confirming that your message has been sent.


Can I use the messages feature to contact my assigned team member?

If you have a message conversation currently existing with a team member, then you will be able to send a message to them. You can locate their name by clicking on the dropdown menu in the “To” field.

If you do NOT have a pre-existing message convo with the team member, you will not be able to find them in the dropdown menu in the “To” field. You will have to wait until they contact you first, then their name will populate in that dropdown menu accordingly.

Any and all messages, however, can be sent to Hands N Paws management. Please select “Management” in the “To” dropdown menu.

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