If you’re experiencing issues with the app, don’t worry—most problems are quick and easy to fix.
Below are the most common issues and how to resolve them so you can get back to using your account smoothly 💜
Not Receiving Notifications
If you’re not receiving notifications, here are a few things to check:
1. Check Your Phone Settings
Make sure notifications are enabled for the Precise Petcare app:
iOS:
- Go to Settings → Precise Petcare → Notifications
- Make sure Allow Notifications is turned ON
Android:
- Go to Settings → Apps → Precise Petcare → Notifications
- Make sure notifications are turned ON
2. Check Notification Settings Inside the App
- Open the Precise Petcare app
- Go to Account
- Make sure Receive Push Notifications is turned ON
3. Refresh the App
If notifications still aren’t working:
- Log out of the app and log back in
- Close and reopen the app
4. Still Not Working?
- Try deleting and reinstalling the app (this is a highly effective fix)
- Important updates will still be sent to your email on file
What Notifications Should I Expect?
The app sends a combination of push notifications (to your phone) and emails, depending on the type of update.
Here’s what you can expect:
Push Notifications (Real-Time Updates)
These are sent directly to your phone and keep you updated in real time:
- “On the Way” alerts when your sitter is heading to your home
- Arrival notifications when your sitter begins the visit
- Pet Care Journals and journal comments
These are the most important notifications for staying in the loop during your pet’s visits.
Email Notifications
These are typically used for confirmations and account-related updates:
- Service confirmations and cancellations
- Billing updates (invoices, reminders, payment confirmations)
- Pet Care Journals (as a backup to push notifications)
App Crashing or Running Slowly
If the app is freezing, crashing, or running slowly, try the following:
- Make sure your app is updated to the latest version
- Log out and log back in
- Restart your device
Android Only (if needed)
- Go to Settings → Apps → Precise Petcare → Storage
- Tap Clear Data (you’ll need to log back in)
Last Resort (Highly Effective)
- Delete the app
- Restart your device
- Reinstall the app from the App Store or Google Play
Data Not Syncing Properly
If your schedule, updates, or information aren’t loading correctly upon saving:
- Close and reopen the app (this triggers syncing)
- Check your internet connection (WiFi or cellular)
iOS Only:
- Go to Settings → General → Background App Refresh
- Make sure Precise Petcare is enabled
Trouble Logging In
If you’re having trouble logging in:
- Reset your password using Forgot Password
- Double-check your email address
- Make sure you’re using the correct login email
- Ensure your app is up to date
For full instructions, visit our Accessing Your Account article.
Will I Lose My Data If I Reinstall the App?
No—your data is completely safe.
All of your information is securely stored in your account, including:
- Service schedules
- Pet profiles
- Messages
- Billing information
Once you log back in, everything will be restored.
When Should I Contact Support?
Contact Hands N Paws if you need help with:
- Scheduling services
- Pet or home information
- Billing or invoices
- General account questions
Contact Precise Petcare if you’re experiencing:
- App crashes or bugs
- Technical errors
- Features not working properly
👉 Click here to contact Precise Petcare support
Helpful Tips
- Keep your app updated to the latest version
- Enable notifications for real-time updates
- Make sure your login information is correct
- When in doubt, reach out—we’re always happy to help 😊
Need Help?
If you’re ever unsure what’s going on, don’t hesitate to reach out.
You can contact us through the Messages feature in the app, email, or phone support during office hours.
We’re here to make everything as smooth and stress-free as possible 🐾
