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In-App Messages

Jump to what you’re looking for quicker by clicking on the question below! How can I send new messages in the app? To send in-app

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Referral Program

To show our gratitude for referrals from current pet parents (clients), we’ve created a referral program that awards them account credits (money) towards future services!

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Ongoing Series

Jump to what you’re looking for quicker by clicking on the question below! What is an ongoing series? An ongoing series is a series of

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App Support 📲

Jump to what you’re looking for quicker by clicking on the question below! Please click on the necessary section(s) below to assist with any questions

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Service Change Requests

Jump to what you’re looking for quicker by clicking on the question below! What’s a service change request? A change request involves making changes to

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Leaving a Tip

Jump to what you’re looking for quicker by clicking on the question below! First off, you’ve landed on this support article because you are wanting

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Service Box Notes

If you wish to communicate something to your assigned team member and it applies for just an individual service (or set of services) on schedule,

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FAQs

Jump to what you’re looking for quicker by clicking on the question below! How do I get started working with you? When you’ve decided you’re

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Invoices

Jump to what you’re looking for quicker by clicking on the question below! How does billing work? We have an auto-invoicing feature enabled for all

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Meet N Greets

Jump to what you’re looking for quicker by clicking on the question below! What is a meet n greet? A meet n greet is an

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Journal Reports

Jump to what you’re looking for quicker by clicking on the question below! What are journal reports? Journal reports are detailed visit reports that are

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Scheduling Services

Jump to what you’re looking for quicker by clicking on the question below! Please note that services are requested and pet care technicians accept them

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Cancelling Services

Jump to what you’re looking for quicker by clicking on the question below! How do I cancel a service? To cancel a service with us,

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