How can we assist you?
Skip the support articles and watch a support video below!
How do I schedule services?
You can schedule services directly in your client account in Precise Petcare. Please keep in mind that clients must request services. Once they are requested,
Lockbox Policy
A lockbox is a small lockable container that’s typically used as a storage for keys and other valuable things like money. It has a hook
In-App Messages
How can I send new messages in the app? To send in-app messages, please complete the steps below: How can I locate received messages? To
Ongoing Series
What is an ongoing series? An ongoing series is a series of services that starts on a particular date and has no end date. If
App Support 📲
Please click on the necessary section(s) below to assist with any questions you may have about our app, Precise Petcare! How do I login to
Service Change Requests
Jump to what you’re looking for quicker by clicking on the question below! What’s a service change request? A change request involves making changes to
Adding & Updating Personal Information
Jump to what you’re looking for quicker by clicking on the question below! How do I give you my personal information? You can give us
Leaving a Tip
Jump to what you’re looking for quicker by clicking on the question below! First off, you’ve landed on this support article because you are wanting
Service Box Notes
If you wish to communicate something to your assigned team member and it applies for just an individual service (or set of services) on schedule,
FAQs
Jump to what you’re looking for quicker by clicking on the question below! How do I get started working with you? When you’ve decided you’re
Invoices
How does billing work? We have an auto-invoicing feature enabled for all our clients, so you won’t have to manually pay any invoices! You MUST
Meet N Greets
Jump to what you’re looking for quicker by clicking on the question below! What is a meet n greet? A meet n greet is an
Precise Petcare: Introduction
When we onboard new clients at Hands N Paws, we ask that they create their client accounts in Precise Petcare. This is our third-party software
Journal Reports
Jump to what you’re looking for quicker by clicking on the question below! What are journal reports? Journal reports are detailed visit reports that are
Scheduling Services
How do I schedule services? You can schedule services directly in your client account in Precise Petcare. Please keep in mind that clients must request
Adding & Updating Billing Information
To add your billing information to your client account, please complete the steps below: Login to your client account. Go to the main menu and
Cancelling Services
Jump to what you’re looking for quicker by clicking on the question below! How do I cancel a service? To cancel a service with us,
Adding & Updating Pet Information
How do I provide you with information on my pets? You can add all your pet’s information directly into your client account! Please provide as