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Meets N Greets

What Is a Meet N Greet?

A Meet N Greet is a FREE ($200 for in-person) 30 minute new-client onboarding session where we:

  • Learn about your pets, home setup, and care routines
  • Discuss your specific service needs
  • Help you get set up in our scheduling system
  • Answer any questions you have

Meet N Greets are conducted virtually by default—but if you prefer an in-person visit at your home, we offer that option too!

To schedule your Meet N Greet, click here.

How to Schedule Your Meet N Greet

  1. Go to www.myhandsnpaws.com
  2. Click “Get Started”
  3. Choose a date and time that works for you
  4. Complete a brief questionnaire about your situation/pet care needs
  5. Click “Schedule Event”
  6. You’ll receive an email confirmation with a link to the meeting space. Just click the link at the scheduled time!

During your one-on-one, we’ll review your needs, set up your account, walk you through its features, and ensure you feel confident and supported as we start working together.

Why do you charge for in-home Meet N Greets?

Our in-home Meet N Greets aren’t done by regular team members — they’re led by one of our trusted administrators. These admins are specially trained in client onboarding and will come right to your home to introduce themselves, meet your pets, and walk through all the important details like routines, home entry, and special care notes.

Since this visit takes dedicated time, travel, and the expertise of an administrator, there’s a $200 fee for in-home Meet N Greets. It’s really an investment to make sure everything starts off smoothly and that you, your pets, and our team feel fully set up for success.

If you’d rather, we also offer a virtual Meet N Greet at no cost (almost all of our new clients choose this!) — still a great way to connect and go over care details, just without the in-home walkthrough.

What to Prepare for Your Meeting

To help everything run smoothly, please join the meeting on a desktop computer (not a phone). The administrator you’ll be meeting with will share their screen and walk you through your Hands N Paws client account, showing you how to add information, schedule services, view invoices, and more.

Beforehand, please also have the following in mind:

1. Our Home Entry Method

At Hands N Paws, we work as a team with our clients. We have a group of nearly 20 pet care providers, and whenever you request visits, we look at who’s available and assign someone from that team. That means your pets will get to know several different sitters and walkers, not just one person.

Because multiple team members will be visiting your home, we need a secure and consistent way for the team to get in every time. That’s where lockboxes come in.

As part of onboarding, every client is required to have a lockbox with a spare house key inside.

  • You’ll give us the code.
  • When a sitter is assigned to your visit, we safely pass that code along to them.
  • The sitter uses the lockbox to get the key, complete the visit, and put the key right back when they’re done.

This way, no matter which team member comes, they always have reliable access.

🚫 We do not accept garage codes, door codes, or handing keys directly to sitters. Those methods rely on batteries, power, or one-off arrangements that can (and do) fail. A lockbox is the only system that works safely for a whole team.

👉 You can purchase a lockbox here ahead of your Meet N Greet or we can talk through how to get one during your meeting.

  • If you live in a house: Easy! Your lockbox goes right outside your door.
  • If you live in an apartment: This can be trickier. If your unit door opens into a hallway, we’ll also need a way into the main building before we can even reach your door.
    • ✅ If there’s a call box or code we can enter on the outside, that works.
    • ❌ If it requires a fob or key card to get into the building, we unfortunately cannot work with you.

Why? Because we need team access, not just one person’s access. If only one sitter can get in with a fob, the rest of the team is blocked — and that makes coverage impossible.

2. Vaccination Records

All pets must be up to date on vaccinations. Please have a copy of their records ready to share during the meeting. This is part of ensuring the safety of both your pets and our team.

3. Other Non-Negotiables

To avoid surprises, please double-check the rest of our onboarding requirements before the meeting.

Who Will I Meet With?

Your Meet N Greet will be led by a Hands N Paws administrator, not your day-to-day sitter. Our admins are trained in client onboarding and will walk you through your client account, review home access and lockbox setup, confirm vaccination records, and answer any questions.

Afterward, we’ll assign our separate pet care team to you so that whenever you request services, a trusted team member is scheduled to care for your pets.

After Your Meet N Greet: What’s Next?

Once your Meet N Greet is complete, you’re all set to begin requesting services! Here’s how to get started:

Step 1: Access Your Client Account

You’ll receive login details for our scheduling app, Precise Petcare. Through the app, you can request visits, update pet info, view journals, and more.

If you’re new to the app, check out our App Support Article for help getting started.

Step 2: Complete Your Post-MNG Checklist

To ensure a smooth start, please complete the following:

Step 3: Request Services

  1. Log in to your client account
  2. Go to My Schedule > Request Service
  3. Choose your desired service type, dates, and times
  4. Submit your request — visits are assigned on a first-come, first-serve basis

You’ll receive:

  • A confirmation with your assigned pet care specialist
  • Real-time updates when your sitter is en route and arrives
  • A detailed post-visit journal with photos and notes

Need Another Meet N Greet Later?

In most cases, one Meet N Greet is all you’ll need—as long as your pet and home info is kept up to date. However, if you’d like to request another:

  1. Log in to your client account
  2. Go to My Schedule > Request Service
  3. Select “Meet N Greet” as the service
  4. Submit your request

Cost: $50 per additional Meet N Greet

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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

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Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

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Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

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Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

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Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

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Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

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Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

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Vaccination, Licensing & ID Policy
Before services begin, all pets MUST:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

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Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

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Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

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Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

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Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

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Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

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Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

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Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

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Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

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Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care. New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

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Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.
– Account Assistance Fee: If you request us to schedule services, cancel services, update pet notes, or otherwise manage your account without first attempting to do so yourself, a surcharge of 10% of your most recent invoice (minimum $25) will be applied. Our handy Client Support Center is available to guide you step-by-step in managing your account.

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Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

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Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

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Thanks for trusting Hands N Paws with your furry family! 🐾