This guide covers everything you need to know about accessing your Hands N Paws client account, including logging in, setting up your account, and troubleshooting access issues.
How Do I Log In to My Account?
To log in:
- Open the Precise Petcare app or web portal
- Enter your email address
- Enter your password
- Tap or click Log In
If you’re logging in for the first time, use the email and password provided in your welcome email after completing your New Client Meet N Greet.
Creating Your Account (New Clients)
Client accounts are created after completing your New Client Meet N Greet.
Once your Meet N Greet is complete, you’ll receive a welcome email from our team with your login information and next steps for getting set up and scheduling services.
If you haven’t received this email or need it resent, feel free to reach out—we’re happy to help! 🐾
How Do I Reset My Password?
If you’ve forgotten your password:
- Open the app or login page
- Click Forgot Password
- Enter the email associated with your account and click Send Password
- Check your email for a temporary password
If you don’t see the email, be sure to check your spam or junk folder.
Once logged in, you can update your password anytime by going to: Account → Password Settings
Can Multiple People Access My Account?
Yes! Multiple people can access and use the same account.
You’re welcome to securely share your login information with anyone who needs access, such as:
- Spouses or partners
- Family members
- Roommates or housemates
Multiple users can be logged in at the same time—no one will be logged out if someone else signs in.
We simply recommend keeping communication clear so that updates, scheduling, and notes stay organized.
Having Trouble Logging In?
If you’re experiencing issues accessing your account, try:
- Resetting your password
- Double-checking your email address
- Making sure you’re using the correct login email
- Ensuring your app is up to date
If the issue continues, please visit this help article for further guidance.
Need Help?
If you ever have trouble accessing the app or navigating your account, our team is always happy to help.
You can browse our Client Support Center for more articles or contact us through the Messages feature inside the app.
We’re here to make everything as smooth and stress-free as possible 🐾
