How do I provide you with information on my pets?

You can add all your pet’s information directly into your client account! Please provide as much information and detail as possible so that we can ensure the best possible care for your fur baby.

To add your pet information, please complete the steps below:

1. Login to your client account.
2. In the main menu, go to Petcare > My Pets.
3. Begin filling out the fields such as your pet’s name, gender, breed, etc. Make sure to be detailed and try not to miss any fields/questions!
4. Once you’re done with each section, click at the bottom to be directed to the next section. 
5. Once you get to the bottom of the form, click Save.
6. *If you’d like to add another pet, click at the top of the screen and fill out the form accordingly following steps 3-5.

Please note: We conduct work solely on the basis of the pet care information that’s detailed in your pet profiles under My Pets. Therefore, it’s important to keep your pet profile information as updated and thorough as possible. This will ensure that our team members are able to provide high-quality, consistent care every single time we look after your pets.

How do I edit my pet information?

To edit/update any current pet information, please complete the steps below:

1. Login to your client account.
2. In the main menu, go to Petcare > My Pets.
3. Locate the pet profile you’d like to edit/update and click the icon off to the right.
4. Make updates wherever necessary and then click at the bottom of the page.

Do I have to edit my pet information once I add it once?

We strongly recommend regularly reviewing and updating your pet’s information unless their routine remains unchanged. This is crucial because our team relies on the details available in your account to provide services. Without comprehensive and current information, it becomes challenging to deliver the specific services your pet needs.

To learn more about how to edit and update pet information, refer to the outlined steps in the questions above.

Can I provide updates about my pet through journal comments or handwritten notes?

It is essential to update your pet’s care information directly in your pet’s profile within your client account (adhering to the steps above for doing so). This method ensures that ALL team members can access the updated information, maintaining consistent care across different service providers from our team. Journal comments are only visible to the specific individual who performed and recorded the service, which can lead to information gaps if another team member steps in. Similarly, while leaving handwritten notes or texting individual team members might seem convenient, these updates are not visible to the entire team. This can lead to miscommunications and inconsistencies in your pet’s care, considering we work as an a team unit to care for our clients. So, to ensure seamless service and communication, please keep updates and information consolidated to your pet’s information in your client account.

Pet Care Information FAQs

1. What details does HNP need about my pet?

We require:

• Basic Info: Name, age, breed, microchip/tag details.
• Health & Diet: Allergies, medications, feeding schedule, vet contact.
• Behavior: Temperament, leash habits, fears (e.g., thunderstorms), favorite toys.
• Routine: Walk preferences (short/long), potty breaks, crate training, sleep habits.

2. Why does HNP need this information?

To ensure:

• Safety: Avoid allergens, prevent escapes (e.g., if your pet bolts), handle emergencies.
• Comfort: Stick to routines (e.g., feeding times) and reduce stress.
• Custom Care: Match your pet with a sitter/walker experienced with their needs (e.g., seniors, reactive dogs).

3. How should I provide this information?

• HNP Profile: Fill out your pet’s digital profile via our app/website.
• Meet & Greet: Discuss details in person with your assigned sitter/walker.
• Notes: Leave printed instructions (e.g., for medication) or send updates via chat.

4. Can I update my pet’s details later?

Yes! Log in to your HNP account or notify your sitter/walker directly if:

• Medications change.
• New behavioral issues arise (e.g., leash reactivity).
• Dietary needs shift (e.g., vet-prescribed food).

5. How does HNP use my pet’s vet information?

• Emergencies Only: Contacted if your pet is injured/ill (per your authorization).
• Preventive Care: We note vaccine requirements (e.g., rabies for group walks).

6. Who has access to my pet’s information?

• Limited Access: Only your assigned sitter/walker and HNP managers.
• Security: Stored securely in encrypted systems; never shared externally.

7. What if my pet has a hidden trigger (e.g., hates bikes)?

• Disclose Early: Note it in their profile or tell the sitter/walker upfront.
• Behavioral Notes: We’ll flag it for the team (e.g., “Avoid busy bike paths”).

8. Do you share my pet’s routine with substitutes?

• Yes, if needed: Backup sitters/walkers receive the same care notes to maintain consistency.

9. How detailed should I be about feeding/medication?

• Specifics Matter: Include:
  • Exact portions (e.g., “1/2 cup at 8 AM”).
  • Medication type/dose (e.g., “Insulin: 5 units post-breakfast”).
  • Tricks (e.g., “Hide pill in peanut butter”).

10. What if I forget to provide something important?

• Contact Us ASAP: Call/text your sitter or HNP support to update records.