Your invoice provides a clear, line-by-line breakdown of all services and fees. Here’s what you’ll find for each entry:
- Date of Service: When the service occurred
- Service Description: Details of what was provided (including any special requests or customizations)
- Price: The cost for that specific service
At the bottom of your invoice, you’ll see:
- Subtotal: The total for all services before payments or adjustments
- Payments Applied: Any credits or payments already made
- Balance Due: The remaining amount to be paid
This transparent layout helps you easily track every charge and payment. If you have any questions about a specific line item, our billing team is happy to help!
Cancellation Charges
You may or may not see a charge on the line item for a cancelled service depending on how the cancellation aligned with our terms of cancellation.
- If you cancelled with more than 48 hrs notice, the charge will show $0.
- If you cancelled with 24-48 hrs notice, the charge will show 50% of the total service amount.
- If you cancelled with less than 24 hrs notice (same-day), the charge will show 100% of the total service amount.
You can learn more by visiting Cancelling Services.
Additional Fees (Holiday, Last-Minute, Multi-Pet, etc.)
If you are seeing unusual charges on your invoice, it may be concerning additional fees. The reason you may see additional fees on your invoice is because we add surcharges for the following:
- If you request a service with less than 24 hrs notice, we charge an additional $15 fee per service.
- If you request a service on a holiday, we charge an additional $20 fee per service.
- If you had us take care of more than 2 pets in a given service, we charge an additional $7 fee per pet per service (after first two pets).
- If you live outside of our current service area, we charge an additional $5-10 fee per service.
Chances are slim, but you might also be unaware of our normal service pricing. Make sure to take a look at our service pages (dog walking, pet sitting, cat sitting) to refresh yourself on our prices.
Another reason why you may see an unusual/additional charge is if team members are instructed to (or see the need to, with your approval first!) purchase items for pets while they are under company care, including but not limited to: pet food or treats, litter or cleaning supplies, transportation to vet and/or emergency expenses for general care and wellness of pets, and more. We will retain and share receipts with you as proof of purchase! You will then be charged ASAP for these additional items.
