You have two convenient options to show appreciation for our pet care team:
Auto-Tipping: Set up a preset tip amount that automatically applies to all service requests—perfect for hassle-free appreciation.
Manual Tipping: Simply add a tip on the Pay Now page (will be dispersed evenly on most recent invoice).
All tips go 100% to your pet’s caregivers—thank you for recognizing their hard work!
Most Popular Tipping Option
Our most loved feature lets you set up automatic tipping—so you can show appreciation without lifting a finger after setup. Just preset your preferred tip amount once, and the system will add it to every new service you request going forward.
Option #1: Auto-Tipping
This is our most popular (and most convenient!) tipping option. To set it up, just follow these steps:
Log in to your client account using your credentials
Under Details, locate the “Pre-Loaded Service Tip Amount” field. Here you can specify your preferred tip amount. *We do offer priority scheduling perks for 18% or more!
When you enable this feature, your chosen tip amount will automatically apply to every service you request moving forward.
Option #2: Manual Tipping
To leave a manual tip (usually done after services are completed), head to the Pay Now page and enter your desired tip amount.
NOTE: That amount will automatically be divided evenly across any and all services on your most recent invoice.
Tipping FAQs
How much do people normally tip the team?
Most pet parents tip around 18–20% using the Auto-Tip option, which automatically applies a tip to each scheduled pet visit. You can customize your tip amount anytime under the Profile page!
Can I leave a cash tip instead?
Yes, definitely! You’re welcome to leave a cash tip on the counter or in any designated spot for your assigned sitter to retrieve. Just be sure to leave a note along with it so it’s clear who it’s for, how it’s supposed to be shared (if applicable), etc.
If I’m adding a tip on the Pay Now page, why is my tip split equally among all services my recent invoice?
That’s just how the system is set up! When you leave a tip through the Pay Now page, it automatically splits that tip evenly across all services listed on your most recent invoice. For example, if you add a $20 tip via the Make a Payment page and your most recent invoice includes 4 services, each service will receive $5 (of that $20 tip).
Do 100% of tips go to sitters?
Yes! Every dollar goes directly to your pet care provider(s). Hands N Paws does not take a cut from tips—ever.
Can I leave a one-time holiday or thank-you tip?
Definitely! Many pet parents choose to leave a larger tip during the holidays or after extended bookings. Just contact us—we’ll make sure it’s routed properly.
By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).
Key Terms – Client = You – Company = Hands N Paws – Team Member(s) = Our pet care professionals
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Emergency Care Policy You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.
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Home Access Policy A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!
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Cancellation Policy We get it—plans change! Here’s our policy: – 48+ hours notice: 100% refund as Account Credit. – 24-48 hours notice: 50% refund as Account Credit. – Less than 24 hours: No refund. Refunds are issued as Account Credits and auto-apply to your next invoice.
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Safe & Sanitary Environment You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.
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Service Termination Policy In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.
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Third-Party Access Policy You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.
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Vaccination, Licensing & ID Policy Before services begin, all pets must: – Be up-to-date on vaccinations and local licensing. – Wear an ID tag with your contact info or be microchipped for identification.
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Pet Safety Policy For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.
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Accurate Pet Information Policy Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.
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Provide Visuals Policy For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.
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Flexible Arrival Times Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.
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Trial Visits For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.
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Service Request Approval & Availability We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.
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Communication Policy Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.
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Team Appreciation Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!
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Meet N Greets A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care. – Virtual Meet N Greets: Free. – In-Person Meet N Greets: $50. New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.
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Pricing & Surcharges Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations: – Last-Minute Services: $15 for requests made within 24 hours. – Holiday Services: $20 per service on major holidays. – Additional Pets: $7 per pet beyond the first two. – Service Adjustments: Fees may apply if additional time or tasks are required.
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Payment & Billing We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account. – Ongoing Services: Auto-charged every Friday for the previous week’s services. – One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged). – Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.
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Contract Terms This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.
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Thanks for trusting Hands N Paws with your furry family! 🐾