Your first Hands N Paws pet care service is right around the corner, and we couldn’t be more excited to care for you and your pets! To make sure everything goes smoothly, here’s what to review and expect before the big day.
Confirm All Post-MNG Tasks Are Complete
Before we arrive, please double-check that you’ve completed all items outlined in our Post-Meet N Greet Checklist. These steps include downloading the Precise Petcare app, entering detailed pet/home info, and adding your billing method. These foundational steps set everyone up for success.
Further Setting Our Team Up For Success
A little prep goes a long way in setting our team up for success. Here’s how to make things smooth and stress-free:
- Ensure clear home access
Test your lockbox, garage code, and/or door code to ensure its working properly. Update anything that’s changed under Petcare > My Info > Home Access in your account. - Double-check your account notes for detail and accuracy
Make sure your pet info (My Pets) and personal info (My Info) are detailed and match reality—especially things like food amounts and locations, leash placement, and/or litter box setup. Our team follows exactly what’s in your account, so transparency is key. - Ensure clear emergency info
Please ensure your vet details, emergency contact, and protocol notes are accurate and up to date in your account—so we’re fully prepared in case of an emergency. - Make sure pet supplies are stocked
Make sure all essential supplies are fully stocked—especially the items we’ll be using during visits. This includes food, treats, poop bags, litter, medications, leashes, and any other care items your pet may need while under our care. - Label items if needed
Clear labeling (like “morning meds” or “night treats”) can help minimize confusion and ensure accurate care. - Double-check pet and home safety
Make sure your pet is ready for a visitor! They should be wearing a collar with an ID tag (or have one easily accessible) if we’re taking them outside. Secure any off-limit areas in the home, and do a quick scan to ensure your space is pet-proof. - Tidy up your home where needed
A clean and clutter-free environment helps us focus on your pets and ensures smooth movement through the home.
How We Communicate With You on the Day of Service
Here’s what you can expect once your service begins:
- On-The-Way Notification
If you have the Precise Petcare app installed, you’ll receive a push notification when our team member is en route. - In-Progress Notification
You’ll also be notified when the visit has officially started and your pets are in our care. - Post-Service Pet Care Journal
Shortly after the visit, you’ll receive a journal with a recap of how things went, adorable pet photos, and any noteworthy updates.
Rest assured—if anything seems off (or there’s a question/concern) during the service, the team member will reach out to our internal leadership team for real-time support. From there, we’ll troubleshoot together—and if necessary, escalate the issue to you by call or text.
Keeping the Communication Flowing
Once your journal arrives, you can leave a rating and optional (but recommended!) comment at the bottom of the journal entry. Whether it’s a simple thank you or a note for your team member, they truly love hearing from you!
Need to revisit a journal later? You can do so any time by going to your My Schedule page and clicking the journal icon inside the specific service box.
You’re All Set!
We’re so honored to care for your fur family. Thanks for setting us up for success—we’re ready to give your pets the love and care they deserve!
If you have any other questions, visit our Client Help Center.
