Adding/Updating General Personal/Home Info
To add personal and home information to your client account, follow these steps:
- Log in to your client account using your credentials
- Tap the ☰ menu (top left corner)
- Select Petcare > My Info
- Starting at the top, carefully complete each section—Details, Address, Additional Contacts, Home Access, Home Information—making sure all required (*) fields are filled out
- Click Save at the bottom of the page
FAQs
📱 Where to Update Your Contact Info
Update your phone number and email by navigating to Petcare > My Info > Details section. Keeping this accurate ensures we can reach you quickly if anything comes up during service.
💸 Where to Add a Service Tip Amount
Want to add a tip for your team member? You can include a tip when confirming your invoice or message our team to add a custom amount. Click here to learn more about tipping policies.
🏡 Where to Update Your Address
Moved recently or using a new service location? You can update your home address under Petcare > My Info > Address section. Be sure to also update parking notes and entry instructions if they’ve changed.
🚨 Where to Update Emergency Contacts
You can list or change your emergency contact under Petcare > My Info > Additional Contact section. This person may be contacted if you’re unreachable during a visit or in case of emergency.
🔐 Where to Update Home Entry and Security Info
Edit lockbox codes, garage keypad instructions, door lock details, or alarm codes under Petcare > My Info > Home Access section. This ensures our team can safely and reliably access your home.
💤 Where to Add Overnight Stay Info (Amenities & Sleeping Arrangements)
If you’re scheduling overnight care, include info about where we should sleep and what amenities are available (guest room, bathroom access, etc.) under Petcare > My Info > Home Information section.
📝 Managing Special Home Instructions
Use the Home Information section to share anything unique about your home—trash days, off-limit rooms, thermostat settings, or other small but helpful details that support a smooth experience.
