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Understanding the My Schedule Page in Precise Petcare

What’s covered in this article! 👉

The My Schedule page is your command center in Precise Petcare. It shows every service booked by our clients and allows you to manage your entire workflow. This guide will help you understand every feature, turning you into a scheduling pro.

What is the My Schedule Page?

The My Schedule page is your main work calendar in the app.

Think of it like this:

  • It’s a calendar that shows all the pet sitting jobs that need to be done.
  • Jobs you haven’t taken yet show up in white boxes. Anyone on the team can grab them.
  • When you tap “Accept” on a white box, it turns yellow and goes on your personal calendar. It disappears from everyone else’s screen.
  • This is where you can see all your upcoming jobs in one place.

In short: It’s your personal calendar for your pet sitting work. You use it to find, accept, and manage all of your visits.

➡️ For a full video walkthrough of the My Schedule page, watch this tutorial video:

What Can You Do on the My Schedule Page?

This page is your operational hub. Here’s what you can do:

  • View all open/available services (white boxes)
  • Accept services to add to your personal schedule
  • Manage and view all your upcoming accepted services (yellow boxes)
  • Check in and out of visits
  • Write and submit journal reports
  • Respond to client comments on your journals

Each of these actions helps you stay organized, communicate clearly with clients, and ensure every pet receives timely and excellent care.

Accessing and Changing Your View

Your schedule can be viewed in multiple ways. The default view is often set to “Month.”

  • How to Change Views:
    • On the My Schedule page, click the view dropdown menu (Dog walkers in Columbus, Ohio).
    • Select from: Month, 2 Week, 1 Week, 5 Day, 3 Day, 1 Day, Table, or Route.
  • Which View to Use When:
    • Month View: Best for long-term planning. It’s especially helpful on desktop seeing the entire month laid out to easily schedule all available services.
    • Week/Day Views (1 Week, 5 Day, 1 Day): Ideal for managing your daily and weekly workload. Use the 1-Day format to focus solely on your fieldwork for a given day (i.e. to check in/out of visits, etc.).
    • Table View: Essential for reviewing your earnings. This view displays assignments in a list with the most recent date at the top.
    • Route View: The efficiency expert. See all your visits on a map to group them by location and minimize drive time.

The Information Inside a Service Box

The service box is your command center for every visit. It provides a snapshot of all the essential details you need to decide if you should accept the visit and how to prepare.

What You’ll Find in Every Service Box:

  • Client Name & Pet Name
  • Service Type & Duration (e.g., 30-Minute Pet Visit)
  • Scheduled Time Block (e.g., 12:00 pm – 2:00 pm)
  • Core Care Duties (e.g., “Feed Lucy, Walk Buddy”)
  • Icons/Symbols indicating special information (see section below)

How to Use This Information When Scheduling:

  1. Before Accepting: This is your vetting tool!
    • Review Duties: Quickly scan to understand what the service entails.
    • Check Time Window: Ensure it fits realistically in your day.
    • Click the Client’s Name: This is the most important step! Clicking their name opens their full profile where you can find:
      • Detailed pet care notes and routines
      • Home access instructions (keys, codes, alarm info)
      • Exact address to assess travel distance from your other visits
    • Vet Thoroughly: Avoid overbooking or accepting visits with unrealistic travel distances between them.
  2. After Accepting: The service box becomes your quick-reference guide to prepare for the visit. On the day of the visit, you can click various buttons inside the service box to manage the visit.

➡️ For a deep dive on everything in a service box watch this tutorial video:

The Service Box Color Code

Yellow: Your Upcoming Visit. You’ve accepted this service and it’s on your personal schedule.
Red (or White): Available to Claim. This service is open for any team member to accept. Be quick—the first person to click “Accept” gets it!
Blue: In Progress. You’ve clicked “Arrived” and the service timer is running.
Dark Gray: Cancelled. This service will not happen.
Light Gray: Completed. You’ve finished the service and clicked “Complete.”
(pattern along the left side of a service box): First Visit in a series.
(pattern along the right side of a service box) : Last Visit in a series.

Decoding Service Box Symbols & Buttons

Thumbs up: A service tip has been pre-loaded by the client. The tip amount will be added to your earnings.
Navigation arrow: Get directions to the client’s home. Click to open GPS navigation from your current location.
Suitcase: Client is on vacation. Click to view travel dates, emergency contacts, and return information.
Map pin: View the GPS map of your completed service route (requires location permissions enabled).
Blue journal: Your journal report has been successfully submitted to the client.
White journal: The client has viewed your journal report.
Star rating: Client left a rating on your journal. Click to read their review and comments.
Speech bubble: Someone has commented on your journal. Click to view and respond.
: This service is available for any team member to claim.
: Accept this available service (only appears in white service boxes).
: Notifies the client you’re en route.
Screen Shot 2022 09 12 at 5.28.46 PM: Check in to start your service timer.
Screen Shot 2022 09 12 at 5.29.28 PM: Check out to end your service timer.
: Fill out and submit your post-service report.
: Send a private note to management only (not visible to client). If you ever wish to communicate anything with management, however, you can easily do so in Slack.

How to Perform Key Actions

  • Viewing Open Services: Go to My Schedule and look for white service boxes with ANYONE tags. Click here for more.
  • Accepting a Visit: Find a white box → Review client details → Click “Accept” → It turns yellow and is added to only your schedule.
  • Viewing Your Schedule: Look for yellow service boxes. These are your upcoming, accepted visits.
  • Checking In/Out: On the day of your yellow-box visit, click “Arrived” (turns blue) and “Complete” (turns gray) when finished.
  • Viewing Your Service Payout: Switch to Table View → Click the checkbox next to a service → See the green payout amount at the top of your screen. This is the base pay; any tip is added separately. Visit Reports or Payroll for more.
  • Submitting Journals: Click the Journal button after completing a service.
  • Viewing Cancelled Visits: In Month View, check the “Canceled” box at the top of the calendar to see dark gray, crossed-out boxes.

Pro Tips for Schedule Management

  • Refresh the page often to see the most current available visits.
  • Use Route View every time you plan your day to cluster visits by location.
  • Click on everything! Most symbols in service boxes are buttons that reveal more information.
    • If you ever see a symbol you don’t recognize, you can always come back to this guide!

Related Articles:

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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

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Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

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Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

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Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

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Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

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Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

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Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

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Vaccination, Licensing & ID Policy
Before services begin, all pets MUST:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

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Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

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Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

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Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

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Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

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Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

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Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

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Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

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Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

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Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care. New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

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Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.
– Account Assistance Fee: If you request us to schedule services, cancel services, update pet notes, or otherwise manage your account without first attempting to do so yourself, a surcharge of 10% of your most recent invoice (minimum $25) will be applied. Our handy Client Support Center is available to guide you step-by-step in managing your account.

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Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

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Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

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Thanks for trusting Hands N Paws with your furry family! 🐾