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Slack Huddle Hero

What’s covered in this article! 👉

Two Roles. One Mission: Never Alone in the Field.

Part I: Being the Huddle Hero (On-Call)

Sometimes when team members are in the field and run into problems, it’s way easier to call and talk it through with a trusted team source than have to type through it all in Slack… That’s where you come in — the official Slack Huddle Hero.

When you sign up for Huddle Hero, you’re stepping into a leadership role rooted in support, calm, and connection for the workday. You’re the person others can call when they’re stuck, stressed, or need a second pair of eyes on a situation.

You might only get pinged once — or not at all — but your availability alone strengthens the entire team.

How It Works

  • You’ll sign up on the Slack Huddle Hero Signup Sheet.
  • Each on-call shift covers a full calendar day (12 AM – 11:59 PM).
  • Stay available in Slack in case someone tags you for help.
  • You can claim as many days as you want each month — there’s no limit!
  • Signup is first come, first serve, so grab your favorite days early!

It’s not about waiting around — it’s about being there when it matters.

Points & Rewards

Every day you sign up to be the on-call Huddle Hero = 100 points.
That’s it — no tiers, no caps, no fancy math.

You want 300 points? Sign up for 3 days.
You want 1,000 points? Go grab 10 days.
You want the crown? Claim the month. 👑

💥 Points are awarded at the end of each month once all shifts are confirmed and logged — and will count toward that month’s Monthly Contest!

Being on call doesn’t mean you’ll be busy all day — it just means you’re ready if needed.
Your steady presence keeps the field supported, smooth, and stress-free.

What Makes a Great Huddle Hero

  • You stay calm and steady under pressure.
  • You listen first, then help the caller problem-solve.
  • You bring reassurance — not judgment.
  • You use your experience to help teammates think clearly and act safely.
  • You summarize takeaways to Benny in Slack after each call (“All good now — we figured it out!”).

You’re not just a backup — you’re a teammate in shining armor. 🛡️🐾

Part II: Being the Caller (When You Need Help)

Now let’s flip it.
You’re in the middle of a visit — something weird happens. A door won’t open, a dog’s acting differently, or Precise Petcare starts glitching. Instead of juggling Slack messages and splitting your focus between the pet and your phone, you realize what you really need is another human brain — someone who can hop on a quick call, talk it through, and help you get things back on track.

Enter: the Slack Huddle Hero.

They’re your instant lifeline. You can reach them — or anyone else available — with just a few clicks.

How to Start a Slack Huddle

  1. Find today’s Huddle Hero
    Head to your Slack DMs and look for the teammate with the 🦸‍♀️ emoji next to their name — that’s your on-call Hero for the day. Click their name to open your chat space.
  2. Start the Huddle
    Click the 🎧 headphone icon in the top right corner of the DM window to begin the call.
  3. Talk it out
    Explain what’s going on, brainstorm solutions together, and get things resolved in real time.

That’s it — fast, human, and handled.

👉 For extra guidance on starting a Slack Huddle, click here.

When to Use It

Use a Slack Huddle when the situation is just easier to talk through than to type out.

You’re mid-visit and something’s not going as planned — maybe a door won’t open, a pet’s acting off, or Precise Petcare is being finicky. You need quick guidance, a second opinion, or simply a moment to think aloud with another human instead of juggling messages.

It’s perfect for moments that call for real-time conversation — when tone, detail, or nuance matters more than text.

In short: if you find yourself thinking, “This would be way easier to explain out loud,” or “I wish I could just call someone,” — you can.

Pro Tips

✨ Keep your earbuds handy — clients appreciate privacy.
✨ Keep it brief and focused (under 5 minutes if possible).
✨ Be kind to yourself — needing help doesn’t mean you don’t know your stuff.
✨ Always follow up with a written note to Benny after the Huddle.

Why We Love It

Slack Huddle Hero is a perfect example of what makes Hands N Paws Hands N Paws.
It’s teamwork, compassion, and reliability in real time.

Whether you’re on call as the hero or in need as the caller, the system exists to remind you:
✨ You’re never alone out there. ✨

We’ve got your back — and your Huddle.

Your peace of mind starts here.

Get Started
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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

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Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

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Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

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Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

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Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

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Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

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Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

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Vaccination, Licensing & ID Policy
Before services begin, all pets MUST:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

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Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

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Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

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Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

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Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

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Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

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Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

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Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

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Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

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Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care. New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

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Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.
– Account Assistance Fee: If you request us to schedule services, cancel services, update pet notes, or otherwise manage your account without first attempting to do so yourself, a surcharge of 10% of your most recent invoice (minimum $25) will be applied. Our handy Client Support Center is available to guide you step-by-step in managing your account.

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Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

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Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

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Thanks for trusting Hands N Paws with your furry family! 🐾