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Intro to Precise Petcare

What’s covered in this article! 👉

Precise Petcare is the central hub for all your work at Hands N Paws. It is a third-party software that allows our team to:

  • Run and view pay reports
  • Access and manage work schedules
  • Submit and manage work availability
  • View detailed client & pet profiles for safe, accurate service
  • Send journal reports to clients after completing services

Getting Started & Login

  • Download the App: Search for “Precise Petcare” in your phone’s app store (iOS or Android). Look for the purple paw print icon.
  • Log In:
    • Username: Your email address
    • Temporary Password: teamhnp050918! (Head to Account to create a new password upon login)
  • Enable Notifications: This is critical for receiving new service requests and other important updates.

You can also login on desktop, which is best used for scheduling yourself and viewing reports. The mobile app is required for completing visits in the field.

Key Sections & How to Use Them

Here’s a snapshot of what you can do in each main-menu tab of Precise Petcare. For detailed steps on any function, click the links below.

Dashboard Tab – Your Daily Overview

  • Your default home screen, giving you a quick snapshot of your day and key metrics.
  • Top Navigation Icons:
    • ☰ (Hamburger Menu): Top-left. Tap this to access the main menu and navigate to all other tabs.
    • 🔍 (Magnifying Glass): Search for anything in the system, like a client or pet name.
    • ✉️ (Envelope): Takes you directly to the Communication > Messages tab.

Click here for more.

Schedule Tab

  • My Schedule – Your Daily Itinerary
    • See your upcoming visits (yellow service boxes) and available visits (white service boxes) all in one place.
    • Instantly accept open service requests with a single tap.
    • Easily check in and out of your visits and submit detailed journal reports for clients.
    • ➡️ Deep Dive: Understanding the ‘My Schedule’ Page
  • Timesheet/Mileage – Track Your Earnings & Expenses
    • Automatically track every mile you drive for work to maximize your tax write-offs at the end of the year.
    • ➡️ Deep Dive: Tracking Your Work Mileage
  • Availability – Control Your Schedule
    • Block off the times you are available and unavailable to work.
    • Easily edit or update your availability as your life changes.
    • Maintain a rolling two-week availability to ensure you get a consistent flow of assignments.
    • ➡️ Deep Dive: Managing Your Availability in Precise Petcare

Profiles > Clients Tab – Everything You Need For Successful Visits

  • Find client phone numbers, home entry codes, and emergency contacts instantly.
  • Review detailed pet care notes and instructions to provide flawless, consistent service.
  • Quickly identify the latest client & pet updates—look for the red indicator symbol on changed fields.
  • Read past journals from the team to stay informed on the pet’s recent habits and care.

➡️ Detailed Guide: Accessing & Understanding Client Profiles

Communication > Messages Tab – Client Communication

  • Send in-app emails to clients you’ve worked with.
  • Note: For most matters, text or call using the client’s phone number in their profile

Resources Tab – Your Business Management Hub

  • Reports: Run estimated earnings reports for any time period
  • Payroll: View detailed breakdowns of your earnings and tips
  • Ratings: See all client feedback on your journal reports
  • Vets: Access veterinary information organized by city (click here for more)

Account Tab – Manage Your Profile & Settings

  • Easily change your email address or update your password.
  • Choose your preferred start page when you log in.
  • Enable “Drop Completed Visits to Bottom” to keep your schedule clean and focus on upcoming visits.

    Pro Tips for Success

    • Always Review Client Profiles before every visit for crucial home access instructions and pet details.
    • Keep Your Availability Current – this is the #1 way to get consistent assignments.
    • Use the Mobile App in the field for checking in/out and submitting journals on the go.
    • Check the Resources Tab regularly to track your earnings and view client ratings.
    • Keep Notifications ON to never miss new visit requests or client messages/comments on journals.

    Need Help?

    • For How-To Questions: Ask in the Slack #help channel—your teammates and managers are experts!
    • For Technical Issues:
      1. App crashing or bugging out? First, check this troubleshooting guide: Precise Petcare Troubleshooting.
      2. Need to reset your password? Do it instantly: Reset Password Here.
      3. If problems continue, submit a ticket directly to Precise Petcare Support.

    You’ve got this! Precise Petcare will quickly become second nature as you use it for your visits.

    New client openings start January 2026!

    Sign Up Now
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    By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

    Key Terms
    – Client = You
    – Company = Hands N Paws
    – Team Member(s) = Our pet care professionals

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    Emergency Care Policy
    You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

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    Home Access Policy
    A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

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    Cancellation Policy
    We get it—plans change! Here’s our policy:
    – 48+ hours notice: 100% refund as Account Credit.
    – 24-48 hours notice: 50% refund as Account Credit.
    – Less than 24 hours: No refund.
    Refunds are issued as Account Credits and auto-apply to your next invoice.

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    Safe & Sanitary Environment
    You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

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    Service Termination Policy
    In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

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    Third-Party Access Policy
    You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

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    Vaccination, Licensing & ID Policy
    Before services begin, all pets MUST:
    – Be up-to-date on vaccinations and local licensing.
    – Wear an ID tag with your contact info or be microchipped for identification.

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    Pet Safety Policy
    For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

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    Accurate Pet Information Policy
    Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

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    Provide Visuals Policy
    For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

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    Flexible Arrival Times
    Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

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    Trial Visits
    For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

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    Service Request Approval & Availability
    We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

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    Communication Policy
    Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

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    Team Appreciation
    Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

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    Meet N Greets
    A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care. New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

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    Pricing & Surcharges
    Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
    – Last-Minute Services: $15 for requests made within 24 hours.
    – Holiday Services: $20 per service on major holidays.
    – Additional Pets: $7 per pet beyond the first two.
    – Service Adjustments: Fees may apply if additional time or tasks are required.
    – Account Assistance Fee: If you request us to schedule services, cancel services, update pet notes, or otherwise manage your account without first attempting to do so yourself, a surcharge of 10% of your most recent invoice (minimum $25) will be applied. Our handy Client Support Center is available to guide you step-by-step in managing your account.

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    Payment & Billing
    We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
    – Ongoing Services: Auto-charged every Friday for the previous week’s services.
    – One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
    – Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

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    Contract Terms
    This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

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    Thanks for trusting Hands N Paws with your furry family! 🐾