(614) 636-6644
Best dog walkers and pet sitters in Columbus Ohio

Foundations for Long-Term Success

What’s covered in this article! 👉

Welcome to the next level! Success here isn’t just about completing visits; it’s about building a reputation for excellence that clients trust and the team relies on. Let’s dive into how you can excel within our unique team-based model.

1. Cultivate a Proactive Mindset

Our strength is in our teamwork. Your professionalism and preparedness ensure the entire team runs smoothly and clients receive seamless care, no matter who visits.

Be Ready & Reliable: Since bookings are first-come, first-served, having your Precise Petcare notifications enabled and your availability updated is your key to getting bookings. The team relies on everyone being alert and ready to claim visits.

Embrace Consistency: Clients should always receive the same high-quality experience. Following the Service Checklist meticulously ensures every visit meets our team’s high standard and builds collective trust in Hands N Paws.

Support Your Teammates: Used the last poop bag? Notice something about the pet? Leave a clear, helpful note in Slack for the next visiting sitter. This collaboration is what makes our team model work.

2. Build Trust Through Excellence

While clients don’t request specific sitters on our team, your excellent work directly contributes to the team’s stellar reputation and encourages clients to rebook with Hands N Paws.

Become a Journaling Pro: Your detailed post-visit notes and photos are not just for the client; they’re a record for the next team member.
✔️ Tell a Story: Go beyond the basics. “Leo had a burst of energy after his walk and did zoomies around the living room!”
✔️ Photos Are Key: Send 3-5 clear, happy photos. Clients love them!

Prepare for Everything: Your go-bag is your toolkit for success. Ensure you always have:
✔️ Comfortable shoes and weather-appropriate gear (raincoat, sunscreen, gloves)
✔️ Waste bags, water & a portable bowl
✔️ A backup leash & collar
✔️ Your phone with all apps charged and ready

Follow Instructions to the Letter: Care notes are detailed for a reason. Being attentive and focused ensures each service is completed to the absolute highest standard.

3. Leverage Your Team Support System

You are independent, but never alone. The team is your greatest resource.

Slack is Your Hub: The #help channel is your first line of defense. The #general and #tips-n-reminders channels are for learning and connection. Engage in Slack daily.

Never Stop Learning: “Knowledge is power.” Regularly refresh your skills by exploring articles on our HNP Blog and Team Support Center. You’ll find insights on topics like safe dog walking in bad weather, cat care, and effective client communication.

Embrace Feedback: Guidance from Team Leads is offered to help you grow. Likewise, if you have an idea to improve something, we want to hear it!

4. Maximize Your Earnings

You are self-employed with HNP. Own that!

Seek Out Great Pay Opportunities: Actively claim visits with:
✔️ Multi-Pet Households
✔️ Holiday Rates
✔️ Last-Minute Bookings

Track for Success: Keep a simple log of mileage and pet-related expenses for potential tax write-offs. Click here to learn more.

Participate to Win: Join our Monthly Contest for a chance to win cash bonuses and other prizes!

5. Prioritize Safety & Professionalism

A long career is a safe and consistent one.

Be Reliable and Punctual: Your reliability strengthens the entire team.

Communicate Clearly and Consistently: With clients and the team. If you’re unsure or need guidance, reach out on Slack for support.

Go the Extra Mile: Small gestures for pets and clients get recognized and rewarded. It’s what builds our reputation.

Your Journey to Success

To help you continue growing, we recommend diving into these essential resources from our blog:

How to Amaze Clients

Win Clients with Psychology
Redefining ‘Above & Beyond’
Pet Photo Tips

Pet Care Best Practices

Top 10 All-Time Best Practices
First-Time Visit Tips
Cleanliness Musts
Dog Harnesses 101
Behavioral Issues on Walks
Helping a Shy Dog Feel Comfortable
Kitty Litter Boxes
Giving Meds 101

Emergency Preparedness

Top 25 Emergencies
Emergency Response Guide

Communication & Escalation

Team Communication 101
When to Contact Pet Parents

Weather Protocols for Dog Walks

Rainy Day Walk Tips
Summer Walk Tips
Winter Walk Tips

Home Care

Navigating Alarm Systems

We provide the platform, the clients, and the support—you bring your passion, professionalism, and care.

We are so glad to have you on the team and are here to support your growth every step of the way.

New client openings start January 2026!

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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

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Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

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Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

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Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

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Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

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Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

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Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

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Vaccination, Licensing & ID Policy
Before services begin, all pets MUST:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

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Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

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Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

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Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

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Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

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Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

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Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

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Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

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Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

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Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care. New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

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Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.
– Account Assistance Fee: If you request us to schedule services, cancel services, update pet notes, or otherwise manage your account without first attempting to do so yourself, a surcharge of 10% of your most recent invoice (minimum $25) will be applied. Our handy Client Support Center is available to guide you step-by-step in managing your account.

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Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

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Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

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Thanks for trusting Hands N Paws with your furry family! 🐾