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Best dog walkers and pet sitters in Columbus Ohio

Emergency Coverage Program

As Hands N Paws continues to grow, so does the need for reliable backup coverage when unexpected situations arise. Whether it’s a last-minute client request or a team member needing to call out, these moments can create real pressure if we don’t have support in place.

That’s where our Emergency Coverage Program comes in.

This system is designed to reward team members for being on standby during designated time blocks—meaning you’re available to step in and help if something comes up. You’re not just being recognized for visits completed, but for your availability, which is equally valuable to keeping operations running smoothly.

By participating, you’re helping:

  • Ensure pets are always covered with care 🐾
  • Prevent client disruptions and uphold trust 💛
  • Strengthen the team’s ability to respond quickly and flexibly ⚡

This program is a proactive step toward keeping things fair, efficient, and sustainable—and we’re excited to offer meaningful rewards for your support.

How It Works

1. The Time Blocks
Each day is split into three standby shifts:

  • Morning: 7:00 AM – 12:00 PM
  • Afternoon: 12:00 PM – 5:00 PM
  • Evening: 5:00 PM – 10:00 PM

2. Sign Up for Shifts

  • Each month, a shared calendar is posted in the #admin-announcements Slack channel.
  • Simply add your name to the blocks that fit your schedule.

3. If an Emergency Arises

  • Benny will contact you via Slack during your block.
  • You must be reachable and ready to accept a visit if called upon.

The Best Part: You get paid even if you’re not called!

Earn Rewards for Your Availability

You are rewarded monthly based on the number of blocks you sign up for.

Blocks Signed UpMonthly Stipend
12 blocks$50
18 blocks$70
24 blocks$100
30 blocks$125
36 blocks (max)$150

Payout: Stipends are paid on the first payday of the following month.

How to Join

  1. Look for the Calendar: In the last week of each month, find the new shared calendar posted in #admin-announcements on Slack.
  2. Claim Your Blocks: Add your name to any available blocks that work for you.
  3. Meet the Deadline: All sign-ups must be completed by the last day of the month at 11:59 PM.

FAQs

Do I get paid if I’m not called to cover a visit?
Yes! The stipend rewards your commitment and availability, regardless of whether an emergency arises.
What if I sign up but then become unavailable?
Please only sign up for blocks where you are confident you can be reachable and ready to help. Your reliability is crucial.
Can I sign up for more than 36 blocks?
No. To keep the program fair and sustainable, the maximum per person is 36 blocks per month.
What if a block I want is already taken?
Each block can only have one person. If it’s taken, please choose another open block.

We are not accepting new clients until 2026.

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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

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Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

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Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

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Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

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Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

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Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

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Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

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Vaccination, Licensing & ID Policy
Before services begin, all pets MUST:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

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Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

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Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

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Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

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Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

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Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

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Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

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Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

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Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

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Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care. New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

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Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.
– Account Assistance Fee: If you request us to schedule services, cancel services, update pet notes, or otherwise manage your account without first attempting to do so yourself, a surcharge of 10% of your most recent invoice (minimum $25) will be applied. Our handy Client Support Center is available to guide you step-by-step in managing your account.

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Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

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Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

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Thanks for trusting Hands N Paws with your furry family! 🐾