Team Member Spotlight: Graham

Graham, a pet sitter and dog walker in Columbus, Ohio, caring for a happy dog in the dog's home.

In this next feature of our “Team Member Spotlight” blog segment, we’re excited to introduce Graham, our longest-standing pet sitter in Columbus, Ohio! Since joining our team in August 2022, Graham has made a significant impact at Hands N Paws. Her contributions have not only enhanced the experiences of pet parents but have also inspired our administrative team. Her innovative approach to client engagement and business operations has set so many new standards, establishing many of the best practices and benchmarks that we now expect from all our team members.

Let’s dive into her journey and explore the experiences that have shaped her influential role at our company!

From Tennessee Farm Girl to Columbus, Ohio Dog Walker

Growing up in Tennessee, Graham’s commitment to animals began early. As a child, she found herself drawn to the companionship of pets, a passion that solidified one chilly day when she was just nine years old. On that rare snowy day, a dog was abandoned in her family’s field. Graham convinced her parents to let her keep the dog, whom she named Suzy. This marked the beginning of a lifelong devotion to animal care, deepened by the bond she formed with Suzy.

Suzy’s presence was a constant during Graham’s childhood, and her passing in 2020—poignantly on her birthday and during another rare snowfall—was a profound loss. Yet, Graham’s dedication to pet care persisted, and Suzy’s influence lived on.

Her professional journey began in 2018, though she had been caring for animals long before. From working at a dog daycare to transporting puppies for breeders, Graham’s varied roles provided her with a broad range of experiences that shaped her approach to animal care. She recounts fond memories in her work with transporting puppies, where she’d travel by plane to deliver dogs to their new families. This is where she absolutely fell in love with one of her favorite dog breeds: Goldendoodles.

All of these experiences followed her to Hands N Paws a few short years later.

Photo of a dog walker in Columbus, Ohio
9-year-old Graham with her first and only dog, Suzy.

A Day in the Life at Hands N Paws

A typical day for Graham involves plenty of exercising (with all the dog walking!) and sharing loads of love with different pets. “Being trusted with someone’s fur baby is unmatchable,” Graham shares, reflecting on the deep trust and responsibility that comes with her role. Whether it’s ensuring each pet gets their needed exercise or providing endless affection, Graham’s days are filled with activity and meaning.

Graham’s Challenges & Rewards

In every job, unique challenges arise, and for Graham, these challenges revolve around comprehending and adjusting to the diverse routines of pets, which are not always straightforward. She stresses the significance of empathizing with pet parents, allowing her to provide superior care for their furry family members. Her keen attention to detail and willingness to exceed expectations are essential traits that she believes are vital best practices for successful work in pet care.

Memorable Moments

Graham claims that one of the many joys of her work includes celebrating pets’ birthdays and creating lasting friendships with both the pets and their parents. She takes the time to remember each pet’s special day, often bringing treats or planning small celebrations that make the day memorable for the pets and their families. These celebrations are more than just fun—they are meaningful moments that highlight the deep connections she has with the animals in her care.

Graham’s dedication to building relationships is clear in the trust and affection she receives from the pets and their parents. As a key, go-to team member for many of our clients, her excellence is widely recognized. It’s because Graham is a natural! She understands that each pet has its own personality and quirks, and takes the time to get to know each one individually. This personalized approach has built her rapport among pet parents. Also, her amazing photo-taking skills (usually of pups next to blooming flowers – like the one below!) never fails to capture hearts.

Photo of a dog on a dog walking service in Columbus, Ohio
An aesthetic photo Graham captured during a visit with one of her favorite dogs, Cody!

Current Stats

Graham joined the Hands N Paws team as a Columbus dog walker and pet sitter on August 15th, 2022, and since then, she has completed an impressive 3,503 pet services. This means that, on average, Graham has completed 5.5 pet visits per day since she started. Her dedication and exceptional care have earned her nearly 900 5-star ratings from the happy pet parents she’s served. Graham is a superstar team member, and continues to be an invaluable asset to our team.

What Our Pet Parents Say About Graham

Pet parents are consistently expressing their gratitude and satisfaction with Graham’s exceptional care for their pets. They appreciate her attention to detail, including taking pets on enjoyable walks, bringing in trash cans and mail/packages, and even leaving thoughtful notes and pictures in her post-service journal reports. Graham is meticulous about her care for the pets and homes she works in, and pet parents take notice. She is very thorough and cleanly and really takes pride in her work.

Many pet parents will also mention how their pets look forward to seeing Graham and how her efforts contribute to their pets’ ongoing happiness and health. They note the positive impact on their pets’ behavior and the trust they have in Graham to manage their pets’ needs, even in challenging weather conditions or when the pets are particularly energetic. Their feedback highlights Graham’s dedication, reliability, and just how relationship-oriented she is with those she works with.

Graham’s Insights & Advice on Pet Care

Graham’s daily interactions with multiple pets have enriched her understanding of pet behaviors and personalities. She has become adept at recognizing what is normal and what is not, and how to handle pets when they are uncomfortable to avoid any anxiety or distress.

For those considering a career in pet care, Graham advises patience and empathy. “Put yourself in the owner’s shoes,” she suggests, encouraging a thoughtful and kind approach to the work. “Do your best, go the extra mile, and be kind.”

Quote from the best dog walkers in Columbus, Ohio

Through her commitment, empathy, and love for every pet she cares for, Graham exemplifies the qualities that make Hands N Paws more than just a service, but a loving community for pets and pet parents. We are incredibly proud to have Graham as part of our team of dog walkers and pet sitters in Columbus, Ohio, where she continues to make a significant impact and shine every single day.



Hello! Thanks for visiting our blog. I'm the proud owner of Columbus's own Hands N Paws, started in 2018 to bring joy to pet parents. See you in the next post!

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The terms of this agreement are as follows: “Client” refers to you, “Company” refers to us (Hands N Paws), “Team Member” refers to the person from our team providing services for  your pets, and “Team Members” refers to the Hands N Paws team as a whole.


It is important to inform Hands N Paws of any specific emergency instructions or medical conditions related to Client’s pets. This will help ensure the safety and well-being of pets during emergencies.

In case any of Client’s pets need emergency veterinary treatment, Team Member will contact the designated vet on file and/or a local emergency vet. Team Member will also communicate with Client and/or emergency contacts regarding the situation.

Client gives permission to Team Member to transport the pet(s) to a veterinary clinic and/or make treatment decisions (except for euthanasia), especially if it’s a life-threatening emergency and/or Client cannot be immediately reached. Client is responsible for any veterinary fees incurred. 

Client releases Hands N Paws from any liability for any damage or harm to pets or property that occurs beyond the reasonable control of Team Member during the provision of emergency veterinary care. 


To comply with local laws and ordinances, it is required that all pets have the appropriate vaccinations and licenses before Company begins services. For further information on these requirements, please visit the Ohio State Bar Association’s website at Client should also check with his/her veterinarian to determine which vaccinations/shots the pet requires. 

For safety reasons, we encourage all dogs and cats to wear an ID tag or collar that includes name and contact number while Team Member is working with them.


To ensure access to Client’s home during scheduled services, Hands N Paws requires that Client purchases a lockbox and places a spare house key(s) inside of it for Team Member to use. Client can purchase the lockbox on Hands N Paws’ website by clicking Buy Your Lockbox. Once it arrives, the lockbox should be programmed with a unique four-digit code. The lockbox should then be placed on the main door handle or in another secure location, and the lockbox code and location information must be entered in the Client’s account on Precise Petcare.

Alternatively, Client may elect to provide a code for entry via a garage door or electronic keypad and if so, must enter all necessary codes in Precise Petcare. Client is strongly encouraged to purchase a lockbox, however, to ensure that Team Member can access pets at all times during scheduled services, especially in situations where the power goes out or batteries die and Team Member need alternative access to the home.


All Team Members have access to Clients phone number, but are instructed to only use them when necessary or for urgent purposes during services with pets. Hands N Paws prioritizes the privacy and confidentiality of phone numbers as personal information.

All correspondence between Client and Team Member should be centered around Client’s pets and the services provided. If Client has inquiries regarding scheduling, cancellations, app-related matters, or any company-related concerns, these are to be directed to the Company via the office number: (614) 636-6644. The Company’s client support team is available during office hours, Monday through Friday, 9am-5pm. We are closed on Saturdays, Sundays, and Federal Holidays. The Company will make contact with Client outside of office hours should there be any urgent need for communication.


In order to provide the best possible service to pets, it is crucial that Client provides Team Member with detailed and up-to-date information regarding their pets. This information should be accurate, complete, and accessible through the Client’s account in Precise Petcare. Team Members can only work on the basis of the information that is available to them through the Client’s account in Precise Petcare. Likewise, Client acknowledges that the accuracy and comprehensiveness of the information they provide directly impacts the quality of the services delivered. Client, therefore, takes full responsibility for any consequences that arise from inaccurate, incomplete, or outdated account information.


Arrival times for services occur within a two-hour period. Team Members are unable to guarantee exact arrival times due to various factors that may affect scheduling and travel times. To accommodate these considerations, we use time blocks rather than specific times. Client will see this in the dropdown menu when Client selects Arrival Time in the request service form within their Client account.

While Team Members understands that Client may have preferences regarding arrival times, it is essential to acknowledge that Team Members cannot guarantee meeting those specific requests. Flexibility is needed in order for Team Members to accommodate for needs of other Clients on schedule.


For the most up-to-date and detailed descriptions on service offerings, please visit our website at


The following service surcharges may apply under certain conditions:

Last Minute Service: A fee of $15 per service will be charged for bookings made with less than 24 hours’ notice.

Holiday Service: A fee of $20 per service will be applied for services provided on the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve.

Additional Pets: Base pricing for services includes up to 2 pets. For each additional pet beyond the initial two, an additional fee of $7 per pet will be added.

*Additional fees may apply, as discussed/negotiated between Company and Client. 


Hands N Paws strives to accommodate as many service requests as possible. However, the approval of service requests is subject to the availability of Team Members. Upon submitting a service request, Client will receive a confirmation or declination email/notification indicating whether Hands N Paws can fulfill the requested work. Sometimes, this may take up to 48 hours or more.

If a service request is declined, we encourage Client to explore alternative options or contact our dedicated client support team for further assistance. Company is here to help and find the best solution for all pet care needs.


To ensure a personalized experience for new Clients, Hands N Paws requires a virtual or in-person Meet N Greet before getting started with pet services. These meetings allow us to connect with and onboard Clients and discuss their pet care needs.

All virtual Meet N Greets are free of charge. All in-person Meet N Greets come at a $50 cost. Meet N Greets are no more than 30 minutes in length.

New Clients can book their Meet N Greet on our website at Existing Clients can book their Meet N Greet in their designated client account in Precise Petcare.


Payment Method: All services with Hands N Paws are to be paid for using a credit or debit card. All major cards, including Visa, Mastercard, Amex, and Discover are acceptable. Client can securely add and store card information within their Client account. Adding and keeping a valid credit card on file is a requirement for requesting any services with Hands N Paws.

Ongoing Services: For services scheduled as ongoing, Client will be automatically charged every Friday for the previous 7 days’ worth of completed, canceled, and in-progress services.

Non-Ongoing Services: For services not scheduled as ongoing, a 50% down-payment will be charged on the day the services are accepted and confirmed. An invoice will be sent immediately. Client has until the date of the last confirmed service to manually pay the remaining balance on the invoice. If manual payment is not made, the remaining total will be automatically charged to the card on file on the date of the last service day on that invoice.

Declined Payments: In the event of a declined auto-charge, Client will be promptly notified. After the first declined charge, Client has a 24-hour grace period to rectify the issue. In the case of a second declined attempt, a late fee of 10% of the invoice total (minimum $10) will be added. Client must be attentive to emails regarding overdue notices.

Payment Terms: Hands N Paws will be paid the agreed-upon amount as discussed, with no exceptions, unless our Cancellation Policy (outlined below) applies and the Client receives a refund in the form of an Account Credit(s). In emergency circumstances, a refund may be issued as transferable credit(s) back to the Client’s card.

Additional Fees: Client may be charged additional fees if Team Members are instructed to, or determine the need to, purchase items for the pet(s) while under the care of Hands N Paws. These items may include pet food or treats, litter or cleaning supplies, transportation to the vet, or emergency expenses for the general care of the pet(s). Hands N Paws and/or Team Member will consult with Client before making any purchases, and will retain and share any receipts as proof of purchase.


When Client schedules services with Hands N Paws, the Company has likely turned down other work so as to devote our time to the work requested from said Client.

Client understands and accepts the Company cancellation/refund policy as outlined below:

– 100% refund is issued as Account Credit if cancellation is made at least 48 hours prior to the scheduled service(s).

– 50% refund is issued as Account Credit if cancellation is made at least 24 hours prior to the scheduled service(s).

– NO refund is issued for same-day cancellations/less than 24 hour notice.

PLEASE NOTE: Refunds are NOT transferable. Should Client be eligible to receive an Account Credit (based on terms above), that will be auto-added to his/her account and applied to the very next invoice with us.


Hands N Paws agrees to provide the services stated in this contract in a reliable, caring, and trustworthy manner. In consideration of these services and as an express condition thereof, Client expressly waives and relinquishes any and all claims against Hands N Paws arising out of or relating to the provision of services hereunder, except those arising from gross negligence or willful misconduct on part of Hands N Paws.

Client understands and acknowledges that the environment in which they are requesting Hands N Paws to complete services is reasonably sanitary and safe. If it is determined that home conditions are unsanitary and/or unsafe at any point in the working relationship, Company will make it known to Client. Action will be taken accordingly thereafter.

Additionally, Hands N Paws will not terminate during a period of scheduled service unless Hands N Paws determines, at their sole discretion, that a serious danger exists to the health or safety of Team Members or pets. If such concerns preclude Hands N Paws from providing further care for the pets, Client agrees to pay for their pet to be boarded at a boarding facility or taken under the care of another party until Client returns. All attempts will be made to notify Client and/or emergency contacts regarding such situations.

Client understands and acknowledges that he/she is responsible for letting Hands N Paws know of anyone who has access to their home during the duration of services booked. Client releases and holds Hands N Paws harmless of all loss, expense, and damage caused by any third-parties entering Client’s home at that time.


This contract will take effect upon digital signature by Client (clicking “Agree & Submit” below) and will remain in effect until terminated by either party. Client may make online reservations for additional services at any time during the terms of this contract, as subject to Hands N Paws availability. All scheduled services will be governed by all the terms of this contract.

Client acknowledges that by signing below, he/she is providing written approval for the provision of services by Hands N Paws during any service period scheduled by Client and confirmed by Hands N Paws. Upon service confirmation, Hands N Paws will be authorized to enter Client premises and perform services without additional signed contracts and/or written authorizations.