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Introducing HNPBot

What’s covered in this article! 👉

Your Digital Teammate for On-the-Go Help at Hands N Paws

Welcome to HNPBot — Hands N Paws’ very own digital team member designed to support you during visits, walks, emergencies, scheduling questions, and anything else that pops up in your day.

Think of this bot as a blend of:

  • the #help channel,
  • Benny’s brain,
  • the Team Support Center,
  • and all client home-access info…

…combined into one tool you can use anytime, anywhere, and from any device.

HNPBot is here to make your visits smoother, build your confidence, and ensure you always have reliable guidance at your fingertips.

What HNPBot Can Help You With

HNPBot is trained on real Hands N Paws protocols, client entry information, pet behavior guidance, and team procedures, so you can ask it things like:

🐾 Pet Behavior Support

  • “I’m with ___ and they’re nervous — what do I do?”
  • “___ won’t eat right now. Any tips?”
  • “How do I handle a reactive dog on a walk?”
  • “The cat is hiding. How do I coax them out?”

🔑 Home Access & Entry

  • “How do I access ___’s home?”
  • “What’s the lockbox code for ___?”
  • “The door code isn’t working — help.”
  • “Where do I park at ___’s house?”
  • “How do I arm/disarm the alarm at ___’s home?”

🧽 Cleaning & Home Care

  • “There was an accident — how should I clean it?”
  • “Where does ___ keep cleaning supplies?”
  • “Do I bring this package inside?”

🚨 Emergencies

  • “The pet looks injured — what should I do first?”
  • “The alarm is going off!”
  • “I can’t get into the home — what steps do I take?”
  • “The dog slipped out of their harness — help!”

🧑‍💻 Visits, Schedules & Team Processes

  • “How do I request coverage?”
  • “How do I structure my journal?”
  • “What do I do if I’m running behind?”

📚 Team Support Center Resources

  • “Take me to the Team Support Center.”
  • “Where’s the guide on first-time visits?”
  • “Show me winter walk instructions.”

Quick Start: How to Use HNPBot

Using HNPBot is simple — just start typing a question the same way you would in #help on Slack.

You can also tap one of the starter prompts:

  • “How do I access a client’s home?”
  • “I need help with a pet I’m visiting.”
  • “Take me to the Team Support Center.”

Tips for Best Results

  • Use client names (“How do I enter Deb Hummel’s home?”)
  • Use pet names (“Dolly seems anxious — any suggestions?”)
  • Describe the situation in your words (“Door code isn’t working,” “Dog is hiding,” etc.)

HNPBot understands natural language — no fancy wording needed.

What HNPBot Is Trained On

HNPBot pulls its intelligence from three major layers:

Layer 1 — Client Essentials

Includes only the most important info:

  • Lockbox codes
  • Entry instructions
  • Gate/door codes
  • Alarm details
  • Parking info
  • Emergency contacts
  • Home quirks

This is your backup if Precise Petcare ever goes down.

Layer 1.5 — Pet Behavior Coaching

HNPBot recognizes behavioral words like:

  • shy
  • reactive
  • energetic
  • anxious
  • picky eater
  • hates rain

…and gives sitter-friendly coaching like Benny/your teammates would.

Layer 2 — Universal Protocols

General guidance on:

  • lockboxes
  • alarms
  • cleaning
  • emergencies
  • pet safety
  • trouble-shooting
  • communication

This allows HNPBot to support you even if client notes are incomplete.

When to Still Use Slack

HNPBot is powerful — but not a replacement for human judgment or team communication.

Please still reach out directly if:

  • A pet is unsafe or unwell
  • You experience a bite, escape, or emergency
  • You cannot access a home and a pet is waiting
  • Something feels off or unclear
  • You need admin support or coverage decisions

HNPBot is your instant help, but your team is always here too. 💜

Final Note

HNPBot is designed to support you, not overwhelm you.
Use it freely, trust it, and let it help you feel more confident and prepared during your visits.

If you ever notice anything missing or want a new feature added, let us know — we’re always improving this tool to serve you better.

Welcome to the next chapter of Hands N Paws teamwork. 🐾💜

Your peace of mind starts here.

Get Started
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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

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Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

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Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

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Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

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Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

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Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

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Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

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Vaccination, Licensing & ID Policy
Before services begin, all pets MUST:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

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Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

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Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

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Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

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Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

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Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

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Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

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Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

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Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

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Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care. New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

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Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.
– Account Assistance Fee: If you request us to schedule services, cancel services, update pet notes, or otherwise manage your account without first attempting to do so yourself, a surcharge of 10% of your most recent invoice (minimum $25) will be applied. Our handy Client Support Center is available to guide you step-by-step in managing your account.

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Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

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Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

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Thanks for trusting Hands N Paws with your furry family! 🐾