Hands N Paws vs Rover: Why Choosing a Local Dog Walking Service in Columbus is Better for You & Your Dog

Dog Walking Service Columbus 21

As a dog parent, your fur baby is undoubtedly a vital part of your family, and you always want the best for them. One of the most critical aspects of taking care of your dog is ensuring that they get plenty of exercise and outdoor time, especially if you’re not able to provide it yourself. That’s where professional dog walking services in Columbus, Ohio come into the picture. Here in Columbus, two of the most popular options are Hands N Paws and Rover.

While Rover is a big corporation that provides dog walking services across the country, Hands N Paws is a locally owned and operated small business that focuses on providing personalized, high-quality care to each dog (and dog parent) they work with.

Here are a few reasons why you should choose Hands N Paws (us!) if you’re looking for a dog walker in Columbus.

Support Small Business

By choosing Hands N Paws, you’re investing in the growth and success of your community. As a local, small business, your support goes directly to individuals and families within Columbus, Ohio, rather than just lining the pockets of a CEO in another state.

Your support allows us to continue to provide meaningful jobs and opportunities for our team of Columbus dog walkers, while also ensuring that we can maintain our high standards of service. And as a small business, we have the flexibility and desire to reinvest in the community by supporting other local businesses, organizations, and events that benefit us all.

Overall, when you support a local business, you’re not just making a transaction; you’re making an investment in the community. Small businesses like Hands N Paws create jobs, support local organizations and events, and contribute to the overall economic growth and vitality of the community. Although Rover dog walkers are super popular nowadays, by keeping your money within the community, you’re supporting and sustaining other local businesses and the local economy as a whole.

Team Approach

Usually, dog parents get connected with one dog walker on Rover. While it’s great that their dog gets to bond with one individual, it isn’t always the best for dog parents, especially when it comes to availability conflicts.

With Hands N Paws, you don’t just get one Columbus dog walker; you get a whole team of people working together to provide consistent, high-quality service to your pup. That means you can have peace of mind knowing that even if your regular Hands N Paws dog walker is sick or unavailable, there will always be someone available to take care of your fur baby.

Taking a team approach to working with our dog parents allows for better sustainability in our relationships with dogs and dog parents.

Genuine Customer Service

At Hands N Paws, we believe that excellent customer support is just as important as providing top-notch dog walking services. As a local business, we are committed to building long-lasting relationships with our clients and their pets. That’s why we offer dedicated, personalized, and genuine customer support that goes above and beyond your expectations.

When you work with a big corporation like Rover, you’re likely just another number in a sea of clients. At Hands N Paws, we understand that every pet is unique, and so are their needs. That’s why we take the time to get to know you and your fur baby to curate our services to fit their specific and individual needs. When you choose Hands N Paws as your dedicated dog walker in Columbus, you can expect a personalized experience that caters to your pet’s personality, energy level, and any special requirements they may have. Essentially, you and your pet become a part of the family!

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One of our dog walkers, Mandy L., loving on a pup while on a Columbus dog walking service!

We pride ourselves on being so customer-centric. This is because our #1 goal is to provide you with individualized peace of mind, knowing that your dog is in good hands while you’re away from home and busy with life.

Meet the Owner

Before you even start working with Hands N Paws, you’ll have the opportunity to meet the owner, Benny DiFranco, and get a sense of the company’s values and commitment to quality care. This is something you won’t get with Rover, which is a big corporation with not much personal connection to the community.

@handsnpawsofficial

We LOVE Meet N Greets with our new customers! To schedule yours, visit our website at www.myhandsnpaws.com 🤩💜 #handsnpaws #columbusbusiness #dogwalking #petsitting #columbus #cbus #614columbus #bexley #easton #shortnorthartsdistrict #grandview #upperarlington #polaris

♬ A Day in My Life – Soft boy

Benny meets with all new pet parents at their Meet N Greets. On Meet N Greets, Benny asks very specific questions about your pet(s) and takes the time to get to know everyone on a personal level. In addition to discussing business-related things like scheduling and invoicing, there’s a celebratory element to Meet N Greets with Benny. He takes the opportunity to welcome the pets and pet parents to the Hands N Paws family. He also gives all pet parents his personal contact information and encourages them to reach out if they ever have any questions or concerns in their working relationship with Hands N Paws.

Instead of Rover Dog Walking, Choose Hands N Paws!

In conclusion, if you want personalized, high-quality dog walking services in Columbus, Ohio, Hands N Paws is the clear choice. By supporting a local, small business, you’ll get a team of dedicated individuals who truly care about your pet’s well-being and will provide consistent, reliable care every time. So why choose Rover when you can choose Hands N Paws? Give your fur baby the best and choose local!

Get started with Hands N Paws today!

Benny DiFranco

Benny DiFranco

Hi! Thanks for reading this blog. I am the owner and founder of Columbus, Ohio's very own Hands N Paws. I started this business in 2018 with the purpose of giving more pet parents peace of mind. Looking forward to seeing you on the blog next time!

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The terms of this agreement are as follows: “Client” refers to you, “Company” refers to us (Hands N Paws), “Team Member” refers to the person from our team providing services for your pets, and “Team Members” refers to the Hands N Paws team as a whole.

 

Emergency Veterinary Treatment & Client Responsibility Policy

It is important to inform Hands N Paws of any specific emergency instructions or medical conditions related to Client’s pets. This will help ensure the safety and well-being of pets during emergencies.

In case any of Client’s pets need emergency veterinary treatment, Team Member will contact the designated vet on file and/or a local emergency vet. Team Member will also communicate with Client and/or emergency contacts regarding the situation.

Client gives permission to Team Member to transport the pet(s) to a veterinary clinic and/or make treatment decisions (except for euthanasia), especially if it’s a life-threatening emergency and/or Client cannot be immediately reached. Client is responsible for any veterinary fees incurred. 

Client releases Hands N Paws from any liability for any damage or harm to pets or property that occurs beyond the reasonable control of Team Member during the provision of emergency veterinary care. 

Pet Vaccination, Licensing & Identification Policy

To comply with local laws and ordinances, it is required that all pets have the appropriate vaccinations and licenses before Company begins services. For further information on these requirements, please visit the Ohio State Bar Association’s website at https://www.ohiobar.org/public-resources. Client should also check with his/her veterinarian to determine which vaccinations/shots the pet requires. 

For safety reasons, we encourage all dogs and cats to wear an ID tag or collar that includes name and contact number while Team Member is working with them.

 

Secure Access & Lockbox Policy

To ensure access to Client’s home during scheduled services, Hands N Paws requires that Client purchases a lockbox and places a spare house key(s) inside of it for Team Member to use. Client can purchase the lockbox on Hands N Paws’ website by clicking Buy Your Lockbox. Once it arrives, the lockbox should be programmed with a unique four-digit code. The lockbox should then be placed on the main door handle or in another secure location, and the lockbox code and location information must be entered in the Client’s account on Precise Petcare.

Alternatively, Client may elect to provide a code for entry via a garage door or electronic keypad and if so, must enter all necessary codes in Precise Petcare. Client is strongly encouraged to purchase a lockbox, however, to ensure that Team Member can access pets at all times during scheduled services, especially in situations where the power goes out or batteries die and Team Member need alternative access to the home.

 

Client Communication & Privacy Policy

All Team Members have access to Clients phone number, but are instructed to only use them when necessary or for urgent purposes during services with pets. Hands N Paws prioritizes the privacy and confidentiality of phone numbers as personal information.

All correspondence between Client and Team Member should be centered around Client’s pets and the services provided. If Client has inquiries regarding scheduling, cancellations, app-related matters, or any company-related concerns, these are to be directed to the Company via the office number: (614) 636-6644. The Company’s client support team is available during office hours, Monday through Friday, 9am-5pm. We are closed on Saturdays, Sundays, and Federal Holidays. The Company will make contact with Client outside of office hours should there be any urgent need for communication.

 

Pet Information Accuracy & Accessibility Policy

In order to provide the best possible service to pets, it is crucial that Client provides Team Member with detailed and up-to-date information regarding their pets. This information should be accurate, complete, and accessible through the Client’s account in Precise Petcare. Team Members can only work on the basis of the information that is available to them through the Client’s account in Precise Petcare. Likewise, Client acknowledges that the accuracy and comprehensiveness of the information they provide directly impacts the quality of the services delivered. Client, therefore, takes full responsibility for any consequences that arise from inaccurate, incomplete, or outdated account information.

 

Flexible Service Arrival Time Policy

Arrival times for services occur within a two-hour period. Team Members are unable to guarantee exact arrival times due to various factors that may affect scheduling and travel times. To accommodate these considerations, we use time blocks rather than specific times. Client will see this in the dropdown menu when Client selects Arrival Time in the request service form within their Client account.

While Team Members understands that Client may have preferences regarding arrival times, it is essential to acknowledge that Team Members cannot guarantee meeting those specific requests. Flexibility is needed in order for Team Members to accommodate for needs of other Clients on schedule.

 

Services & Pricing

For the most up-to-date and detailed descriptions on service offerings, please visit our website at www.myhandsnpaws.com.

 

Service Surcharge Policy

The following service surcharges may apply under certain conditions:

Last Minute Service: A fee of $15 per service will be charged for bookings made with less than 24 hours’ notice.

Holiday Service: A fee of $20 per service will be applied for services provided on the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve.

Additional Pets: Base pricing for services includes up to 2 pets. For each additional pet beyond the initial two, an additional fee of $7 per pet will be added.

Out-of-Service Area: If Client location falls outside our designated service area, a fee of $10 per service will be charged. To check if a particular area is within our service range, please visit the respective service page on our website and scroll down to the bottom of the page.

Please note that these surcharges are separate from the base pricing for our services. To learn more about service rates, please visit our website at www.myhandsnpaws.com.

Service Request Approval & Availability Policy

Hands N Paws strives to accommodate as many service requests as possible. However, the approval of service requests is subject to the availability of Team Members. Upon submitting a service request, Client will receive a confirmation or declination email/notification indicating whether Hands N Paws can fulfill the requested work. Sometimes, this may take up to 48 hours.

If a service request is declined, we encourage Client to explore alternative options or contact our dedicated client support team for further assistance. Company is here to help and find the best solution for all pet care needs.

 

Meet N Greet Policy

To ensure a personalized experience for new Clients, Hands N Paws requires virtual Meet N Greets before getting started with pet services. These meetings allow us to connect with Clients and discuss their pet care needs.

All Meet N Greets come at a $25 cost and are about 20-30 minutes in length. For new clients who have their Meet N Greet and then book services with us right afterwards, that $25 will be credited towards their first invoice. For existing clients who have already had their initial Meet N Greet, the event is a flat rate of $25.

Meet N Greets can be scheduled on our website at www.myhandsnpaws.com.

 

Payment & Billing Policy

Payment Method: All services with Hands N Paws are to be paid for using a credit or debit card. All major cards, including Visa, Mastercard, Amex, and Discover are acceptable. Client can securely add and store card information within their Client account. Adding and keeping a valid credit card on file is a requirement for requesting any services with Hands N Paws.

Ongoing Services: For services scheduled as ongoing, Client will be automatically charged every Friday for the previous 7 days’ worth of completed, canceled, and in-progress services.

Non-Ongoing Services: For services not scheduled as ongoing, a 50% down-payment will be charged on the day the services are accepted and confirmed. An invoice will be sent immediately. Client has until the date of the last confirmed service to manually pay the remaining balance on the invoice. If manual payment is not made, the remaining total will be automatically charged to the card on file on the date of the last service day on that invoice.

Declined Payments: In the event of a declined auto-charge, Client will be promptly notified. After the first declined charge, Client has a 24-hour grace period to rectify the issue. In the case of a second declined attempt, a late fee of 10% of the invoice total (minimum $10) will be added. Client must be attentive to emails regarding overdue notices.

Payment Terms: Hands N Paws will be paid the agreed-upon amount as discussed, with no exceptions, unless our Cancellation Policy (outlined below) applies and the Client receives a refund in the form of an Account Credit(s). In emergency circumstances, a refund may be issued as transferable credit(s) back to the Client’s card.

Additional Fees: Client may be charged additional fees if Team Members are instructed to, or determine the need to, purchase items for the pet(s) while under the care of Hands N Paws. These items may include pet food or treats, litter or cleaning supplies, transportation to the vet, or emergency expenses for the general care of the pet(s). Hands N Paws and/or Team Member will consult with Client before making any purchases, and will retain and share any receipts as proof of purchase.

 

Service Cancellation/Refund Policy

When Client schedules services with Hands N Paws, the Company has likely turned down other work so as to devote our time to the work requested from said Client.

Client understands and accepts the Company cancellation/refund policy as outlined below:

– 100% refund is issued as Account Credit if cancellation is made at least 48 hours prior to the scheduled service(s).

– 50% refund is issued as Account Credit if cancellation is made at least 24 hours prior to the scheduled service(s).

– NO refund is issued for same-day cancellations/less than 24 hour notice.

PLEASE NOTE: Refunds are NOT transferable. Should Client be eligible to receive an Account Credit (based on terms above), that will be auto-added to his/her account and applied to the very next invoice with us.

 

Service Terms

Hands N Paws agrees to provide the services stated in this contract in a reliable, caring, and trustworthy manner. In consideration of these services and as an express condition thereof, Client expressly waives and relinquishes any and all claims against Hands N Paws arising out of or relating to the provision of services hereunder, except those arising from gross negligence or willful misconduct on part of Hands N Paws.

Client understands and acknowledges that the environment in which they are requesting Hands N Paws to complete services is reasonably sanitary and safe. If it is determined that home conditions are unsanitary and/or unsafe at any point in the working relationship, Company will make it known to Client. Action will be taken accordingly thereafter.

Additionally, Hands N Paws will not terminate during a period of scheduled service unless Hands N Paws determines, at their sole discretion, that a serious danger exists to the health or safety of Team Members or pets. If such concerns preclude Hands N Paws from providing further care for the pets, Client agrees to pay for their pet to be boarded at a boarding facility or taken under the care of another party until Client returns. All attempts will be made to notify Client and/or emergency contacts regarding such situations.

Client understands and acknowledges that he/she is responsible for letting Hands N Paws know of anyone who has access to their home during the duration of services booked. Client releases and holds Hands N Paws harmless of all loss, expense, and damage caused by any third-parties entering Client’s home at that time.

 

Contract Terms

This contract will take effect upon digital signature by Client (clicking “Agree & Submit” below) and will remain in effect until terminated by either party. Client may make online reservations for additional services at any time during the terms of this contract, as subject to Hands N Paws availability. All scheduled services will be governed by all the terms of this contract.

Client acknowledges that by signing below, he/she is providing written approval for the provision of services by Hands N Paws during any service period scheduled by Client and confirmed by Hands N Paws. Upon service confirmation, Hands N Paws will be authorized to enter Client premises and perform services without additional signed contracts and/or written authorizations.