Pet sitter wearing gloves and mask while caring for a dog in Columbus, Ohio.

COVID-19 and Pets: What Columbus Pet Owners Should Know

Note: This article was originally written in March 2020 during the early stages of the COVID-19 pandemic. While general information about pets and illness remains relevant, public health guidance and data have evolved. For the most current recommendations, always consult your veterinarian and official health agencies.

When COVID-19 first emerged in early 2020, pet owners and pet sitters in Columbus, Ohio had many questions. Information changed quickly. People wanted to know whether the virus posed any risk to pets and how to continue caring for animals safely.

This article reflects the early guidance available during that period and shares how Hands N Paws approached pet care with caution, transparency, and responsibility while continuing to support pet parents across Columbus.

Can COVID-19 Infect Pets?

Dog wearing a face mask used to illustrate COVID-19 pet safety information for pet owners in Columbus, Ohio.

During the early months of the pandemic, a very small number of pets worldwide tested positive for COVID-19. One well-known case involved a dog in Hong Kong. These isolated cases raised concerns among pet parents. However, animal health experts consistently stated that pets did not transmit COVID-19 to humans or other animals.

At the time, guidance from the Centers for Disease Control and Prevention (CDC) indicated that pets were not considered a significant risk for transmission. While rare instances of pets testing positive were monitored, they were considered low-risk and not indicative of active transmission within households or communities.

Should Pets Be Quarantined if Someone Is Sick?

Early guidance from international and U.S. health agencies encouraged pet owners to monitor pets in households with confirmed COVID-19 cases. However, experts noted that separating pets was not typically necessary, and the overall risk remained very low.

As with many illnesses, limiting close contact with pets while sick was advised when possible, along with maintaining good hygiene. These recommendations were similar to common best practices used during seasonal illnesses and were intended to protect both people and animals.

General Illness Prevention Practices

During the early phase of COVID-19, no vaccine was available. Health agencies emphasized these basic prevention strategies that still support everyday wellness:

  • Staying home when feeling unwell
  • Avoiding close contact with others who are sick
  • Washing hands regularly with soap and water
  • Disinfecting frequently touched surfaces
  • Practicing proper cough and sneeze etiquette

For pet owners and pet sitters alike, these habits supported a safer environment for both people and animals.

Hands N Paws’ Commitment to Safety

Throughout the pandemic, Hands N Paws remained committed to providing safe, dependable pet care while prioritizing the health of pets, clients, and team members. During this time, our team actively implemented and reinforced several safety measures, including:

  • Disinfecting surfaces such as doorknobs, leashes, and light switches during visits
  • Sanitizing between appointments using hand sanitizer with at least 60% alcohol
  • Providing gloves, tissues, and face coverings to team members as needed
  • Encouraging sick leave so no team member felt pressure to work while unwell

Beyond COVID-specific precautions, we continued to emphasize strict cleanliness standards during all pet visits, including avoiding hand-to-mouth contact, not eating or drinking around pets, and wearing gloves when handling pet waste.

Public Health Updates in Ohio (March 2020)

In early March 2020, Ohio public health officials began actively monitoring COVID-19 cases across the state. At that time, confirmed cases were limited, and many individuals were placed under public health supervision due to recent travel or potential exposure.

State agencies worked closely with healthcare providers to track symptoms, conduct testing, and provide guidance to residents. These early efforts laid the groundwork for Ohio’s broader public health response.

For current public health guidance in Ohio, residents can visit coronavirus.ohio.gov.

Staying Informed and Moving Forward

During the early stages of COVID-19, staying informed through reliable sources was critical. The Ohio Department of Health launched dedicated resources, including a call center staffed by nurses and infectious disease experts, to help residents navigate evolving information.

That period brought uncertainty. It also reinforced the importance of clear communication, thoughtful precautions, and community care.

How Columbus Pet Sitters Continue to Care for Pets Today

The lessons learned during the COVID-19 pandemic continue to shape how we care for pets today. At Hands N Paws, we remain committed to providing safe, reliable in-home pet sitting and professional dog walking services in Columbus, guided by strong hygiene practices and clear communication.

If you ever have concerns about your pet’s health, we encourage you to consult your veterinarian. And when you need dependable pet care, our team is always here to support you and your pets with care, consistency, and peace of mind.

Give yourself the pet parent peace of mind you finally DESERVE!

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Your peace of mind starts here.

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By signing this agreement, you confirm that you’ve read, understood, and agreed to the policies below. Your signature also allows us to add your email to our mailing list (you can change your preferences anytime).

Key Terms
– Client = You
– Company = Hands N Paws
– Team Member(s) = Our pet care professionals

Emergency Care Policy
You’re responsible for providing emergency instructions and medical details for your pet. Otherwise, we’ll contact your vet or an emergency clinic in case of an emergency. Team Members may make urgent care decisions (excluding euthanasia) if immediate action is needed. You’re responsible for any veterinary costs, and Hands N Paws isn’t liable for circumstances beyond our control.

Home Access Policy
A lockbox with a spare key is required to ensure we can access your home. Garage or keypad codes are okay but don’t replace the need for a lockbox. Provide clear access instructions in your account notes. If entry is complicated, email us a video walkthrough to avoid delays. Our priority is your pets, not troubleshooting access!

Cancellation Policy
We get it—plans change! Here’s our policy:
– 48+ hours notice: 100% refund as Account Credit.
– 24-48 hours notice: 50% refund as Account Credit.
– Less than 24 hours: No refund.
Refunds are issued as Account Credits and auto-apply to your next invoice.

Safe & Sanitary Environment
You understand and agree that the environment in which we provide services is reasonably sanitary and safe. If we determine that your home is unsanitary or unsafe, we’ll let you know and take appropriate action, which may include stopping services.

Service Termination Policy
In rare cases, if we believe there’s a serious danger to the health or safety of our Team Members or your pets, we may terminate services during a scheduled period. If this happens, you agree to cover the cost of boarding your pet or arranging alternative care until you return. We’ll do our best to notify you and/or your emergency contacts in these situations.

Third-Party Access Policy
You’re responsible for letting us know if anyone else will have access to your home during the scheduled services. Hands N Paws is not liable for any loss, expense, or damage caused by third parties entering your home during this time.

Vaccination, Licensing & ID Policy
Before services begin, all pets MUST:
– Be up-to-date on vaccinations and local licensing.
– Wear an ID tag with your contact info or be microchipped for identification.

Pet Safety Policy
For everyone’s safety, dogs must remain leashed during walks. Off-leash walks are strictly prohibited.

Accurate Pet Information Policy
Keep your pet’s info in your account accurate and up-to-date. Every three months, you’ll be prompted to review and confirm your pet’s details before being able to request services. Hands N Paws isn’t responsible for issues caused by outdated or incorrect information.

Provide Visuals Policy
For complex routines or home entry instructions, please record a video and email it to us. A visual guide helps us better understand your needs and ensures smooth service delivery.

Flexible Arrival Times
Services are scheduled within a two-hour arrival window to accommodate travel and other clients. While we’ll do our best to meet your preferred times, exact arrival times can’t be guaranteed.

Trial Visits
For extended pet care (e.g., vacation services), we require a Trial Visit while you’re still in town. This helps ensure your pet is comfortable with our team before committing to long-term care.

Service Request Approval & Availability
We do our best to accommodate all requests, but approval depends on Team Member availability. After submitting a request, you’ll receive an email confirmation or declination within 48 hours. If declined, we’ll work with you to explore alternatives.

Communication Policy
Team Members will update you on your pet’s care through post-service journal entries in your account. If they have urgent questions during a service, they’ll call you using the number on file. If you receive a Team Member’s personal number, please don’t use it freely. Keep all communication in your account by responding to journals, updating service notes, or, if needed, contact our main office.

Team Appreciation
Our Team Members work hard to care for your pets, and a little appreciation goes a long way! Feel free to leave kind journal comments, rate services, or tip for exceptional care. It means the world to us!

Meet N Greets
A Meet N Greet is required before starting services to ensure we understand your pet’s needs and provide the best care. New Clients can schedule at *www.myhandsnpaws.com*; Existing Clients can book through their account.

Pricing & Surcharges
Visit *www.myhandsnpaws.com* for the most up-to-date pricing. Additional fees may apply in certain situations:
– Last-Minute Services: $15 for requests made within 24 hours.
– Holiday Services: $20 per service on major holidays.
– Additional Pets: $7 per pet beyond the first two.
– Service Adjustments: Fees may apply if additional time or tasks are required.
– Account Assistance Fee: If you request us to schedule services, cancel services, update pet notes, or otherwise manage your account without first attempting to do so yourself, a surcharge of 10% of your most recent invoice (minimum $25) will be applied. Our handy Client Support Center is available to guide you step-by-step in managing your account.

Payment & Billing
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover). A valid card must be stored securely in your account.
– Ongoing Services: Auto-charged every Friday for the previous week’s services.
– One-Time Services: 50% deposit charged upon confirmation; the rest is due by the last service date (auto-charged).
– Declined Payments: You’ll be notified immediately and have 24 hours to resolve it. A 10% late fee (minimum $20) applies after a second declined attempt.

Contract Terms
This agreement starts when you sign it and continues until either of us ends it. You can book additional services online anytime, depending on availability. By signing, you authorize Hands N Paws to enter your home and care for your pets without needing extra contracts for confirmed bookings.

Thanks for trusting Hands N Paws with your furry family! 🐾