Pet Sitting Services In
Columbus, Ohio

Let your pets stay in the comforts on their own home while our Columbus pet sitters come care for them!

Why choose pet sitting services with Hands N Paws?

What if your pet could be just as relaxed and happy while you're away ALSO relaxed and happy?

Our pet sitters in Columbus, Ohio will come to your home to ensure your fur baby is extremely loved and cared for so that your vacation is what it's supposed to be...

Happy and stress-free!

How Our Columbus, Ohio Pet Sitters Can Serve You!

20 Minute Pet Sit

For 🐶 's and 🐈 's
$22
  • Pricing includes 2 pets total! May be subject to additional charges. Commonly includes:
  • Potty breaks
  • A water refresher
  • Giving treats/food
  • Partial dog walk
  • Giving medication
  • Playtime
  • House duties

30 Minute Pet Sit

For 🐶 's and 🐈 's
$25
  • Pricing includes 2 pets total! May be subject to additional charges. Commonly includes:
  • Potty breaks
  • A water refresher
  • Giving treats/food
  • Partial dog walk
  • Giving medication
  • Playtime
  • House duties

45 Minute Pet Sit

For 🐶 's and 🐈 's
$35
  • Pricing includes 2 pets total! May be subject to additional charges. Commonly includes:
  • Potty breaks
  • A water refresher
  • Giving treats/food
  • Partial dog walk
  • Giving medication
  • Playtime
  • House duties
Best Value

60 Minute Pet Sit

For 🐶 's and 🐈 's
$45
  • Pricing includes 2 pets total! May be subject to additional charges. Commonly includes:
  • Potty breaks
  • A water refresher
  • Giving treats/food
  • Partial dog walk
  • Giving medication
  • Playtime
  • House duties

Needing a custom pet sitting service?

Contact us for a quote!

Our Team Of Pet Sitters In
Columbus, Ohio

Meet our top 10 Columbus pet sitters, all rated 5 stars!

Jake E.

Pet Sitter in Columbus, OH
Member since Dec 2023
245 Services Completed

5.0
5/5

Based on 30 reviews.



Dog walkers in Columbus, Ohio

Background check PASSED!


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Megan B.

Pet Sitter in Columbus, OH
Member since Sept 2023
463 Services Completed

5.0
5/5

Based on 48 reviews.



Dog walker Columbus Ohio

Background check PASSED!


Request Megan for pet sitting in Columbus, OH!

Jess W.

Pet Sitter in Columbus, OH
Member since Dec 2023
81 Services Completed

5.0
5/5

Based on 14 reviews.



Dog walkers Columbus, Ohio

Background check PASSED!


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Yasmin I.

Pet Sitter in Columbus, OH
Member since Jan 2024
10 Services Completed

5.0
5/5

Based on 1 review.



Dog walkers in Columbus, Ohio

Background check PASSED!


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Graham P.

Pet Sitter in Columbus, OH
Member since July 2023
2,850 Services Completed

5.0
5/5

Based on 655 reviews.



Best dog walker in Columbus, Ohio

Background check PASSED!


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Tori Q.

Pet Sitter in Columbus, OH
Member since June 2022
71 Services Completed

5.0
5/5

Based on 10 reviews.



Pet sitters Columbus Ohio

Background check PASSED!


Request Tori for pet sitting in Columbus, OH!

Olivia B.

Pet Sitter in Columbus, OH
Member since May 2023
344 Services Completed

5.0
5/5

Based on 60 reviews.



Dog walker Columbus Ohio

Background check PASSED!


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Melissa M.

Pet Sitter in Columbus, OH
Member since Aug 2023
781 Services Completed

5.0
5/5

Based on 33 reviews.



Dog walkers near me

Background check PASSED!


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Liz B.

Pet Sitter in Columbus, OH
Member since June 2023
676 Services Completed

5.0
5/5

Based on 89 reviews.



Dog walkers near me

Background check PASSED!


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Ingrid B.

Pet Sitter in Columbus, OH
Member since June 2023
418 Services Completed

5.0
5/5

Based on 42 reviews.



Dog walkers near me

Background check PASSED!


Request Ingrid for pet sitting in Columbus, OH!

Our pet sitters in Columbus cover 10+ major areas!

*Contact us if you don't see your city listed!

Bexley

Clintonville

Columbus

Grandview Heights

Upper Arlington

German Village

Italian Village

Upper Arlington
Exploring the charming neighborhoods of Upper Arlington, Ohio is even more enjoyable when your beloved pet can join the adventure! Hands N Paws pet sitters are your go-to choice. Our skilled pet sitters in Upper Arlington ensure the safety and joy of your fur baby as they experience top-notch pet sitting services, with duties including personalized care and attention right at your doorstep. Trust us to provide the best pet sitting service in Columbus, Ohio.
Grandview Heights
Our dog walkers in Grandview Heights, Ohio enjoy plenty of green space to explore with your fur babies. The community offers a variety of parks, including Wyman Woods, Pierce Field, and C Ray Buck Park, all with different terrain for dogs to enjoy. Whether they're looking for a leisurely stroll or a more challenging hike, Grandview Heights has something for every pup and their owner.
Clintonville
Our Clintonville dog walkers recommend visiting Whetstone Park, one of the most picturesque and dog-friendly parks in Columbus, Ohio. The park offers well-maintained walking trails. With a variety of trees, a babbling creek, and beautiful gardens, Whetstone Park provides a scenic and stimulating environment for your fur baby, and it's also open at night and well-lit, making it a great spot for an evening walk.
Italian Village
Our experienced dog walkers in Italian Village love the neighborhood for its mixed-use community, historic district, and easy access to pet supply stores and dog parks. You can take your pup for a fun day at the park and then grab a bite to eat at one of the many excellent restaurants in the area.
German Village
If you're wanting a dog walker in German Village, Columbus, look no further! Our dog walkers rave about the Scioto Audubon Dog Park, which offers a perfect destination for them to take your pup and have a fun-filled day at the park. With the park's designated areas for small dogs and agility activities, your dog will receive plenty of exercise and socialization.
Bexley
Bexley, Ohio dog walkers rave about this place to walk pups. With its charming residential streets lined with large, beautiful homes and plenty of green spaces, there's many ideal places for a leisurely stroll with your pup. The Jeffrey Mansion Park is a particularly great spot, offering plenty of space for both dogs and their owners to explore.
Columbus
Looking for the best dog walkers in Columbus, Ohio? Look no further! Our team of experienced and reliable dog walkers are available to give your fur baby the exercise and attention they need while you're busy. Columbus offers plenty of dog-friendly parks and trails for you and your pup to explore, from the Scioto Mile to the Olentangy Trail. Our Columbus dog walkers will make sure your pup enjoys all that the city has to offer!
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Hear it from valued pet parents!

Explore 5-star testimonials for our Columbus pet sitting services!

5/5

The Hands N Paws team is responsive, communicative, professional, and best of all, kind to my dogs. The overnight care and love they gave to my pups and my home was worth every penny. The app they use to update is user friendly and quite amazing. I will definitely use them again, and I will recommend to friends and family!

Pet sitting Columbus Ohio

Steffanie G.

Pet Sitting in Columbus, Ohio

5/5

Benny and his team at Hands N Paws truly went above and beyond. I have a very senior dog with arthritis so getting around isn’t always easy. He also requires diapers and meds. They took such good care of all of them while I was away. 2 dogs & 3 cats. Sending me updates and photos with each visit. I came home to some very happy and well loved babies. Highly recommend their service whether you need someone to come by while out for a long day or overnight!

Pet sitters in Columbus, Ohio

Robyn T.

Pet Sitting in Columbus, Ohio

5/5

Can't recommend this team enough! It was so comforting to receive journal updates while on vacation and know that our little friend was doing well and being cared for in her own familiar home. They also took care of our plants and trash day. Extremely well worth it!

Pet sitting in Columbus Ohio

Ken P.

Pet Sitting in Columbus, Ohio

Find more reviews!

Our Columbus, Ohio pet sitters have received glowing reviews and praise all over the internet! ⤵

Many boarding facilities and dog daycares are way too overcrowded and understaffed!

This means the pets don't get the individualized care and attention they deserve...

Let our pet sitters in Columbus, Ohio come to your home to provide pet care. We know what's best for your fur babies!

Many boarding facilities and dog daycares are way too overcrowded and understaffed!

This means the pets don't get the individualized time and attention they deserve...

Pet sitters Columbus Ohio

Let our pet sitters in Columbus, Ohio come to your home to provide pet care. We know what's best for your fur babies!

Our Columbus Pet Sitting Services Stand Out As The Finest

Pet sitters Columbus Ohio

Reduced stress

Your pets get to stay in the comforts of their own home, and therefore are happy and stress-free!

Best pet sitters Columbus Ohio

Illness prevention

Your pets won't risk contracting kennel cough and other illnesses commonly found at pet facilities.

Pet sitting services Columbus Ohio

Individualized care

Your pets receive one-on-one care from our pet sitters, ensuring they are truly happy and needs are met!

0 %
Of Our Clients Previously Boarded (and NEVER WILL AGAIN!)
0
Pet Sitting Visits Completed in the last 7 Days
0 %
Stress FREE Pets & Pet Parents!

Introducing our app, designed for convenience

At the touch of your fingertips through our premium mobile app, you can book pet sitters near me, pay your invoices, add/store your personal and pet information, and more!

checklist

Detailed Visit Reports

After each pet sitting service, we’ll send over a journal report that details what happened along with photos and a GPS map!

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Easy Scheduling

Submit a request for when you’re needing a pet sitter and we’ll see your pets soon!

dog walking service near me 104

Custom Profile Creation

Add all your pet's specific care notes right to your client account and make updates at any time!

dog walking service near me 106

Secure Payments

Our database is encrypted for full security. We accept ALL major credit cards!

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Easy Scheduling

Submit a request for when you’re needing services and we’ll see your pet then!

Custom Profile Creation

What are your pet’s specific care notes? Let us know right in your client account in the app!

Detailed Journal Reports

After each service, we’ll send over a journal report that details what happened along with photos and a GPS map!

Secure Payments

Our database is encrypted for full security. We accept ALL major credit cards!

Click circles above to learn more!

Let's get started!

Booking pet sitters in Columbus has never been so simple!

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Click
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Schedule your FREE
Meet N Greet

3

Say hello to pet parent
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Frequently Asked Questions

The cost of a pet sitter in Columbus typically starts at $22. The final cost can fluctuate based on factors like the number of pets needing care, how long you’d like the pet sitter to be at your home, and various other things. For detailed pricing information on our pet sitting services, please refer to the pricing boxes above.

To find the best local pet sitter in Columbus, Ohio, conduct a thorough search for experienced and trusted pet sitting providers in the Columbus area. You can do a Google search for “pet sitters near me” or “pet sitters Columbus, Ohio.” Reading reviews and seeking recommendations can also help you identify the most reputable pet sitters in the local Columbus pet care community.

When hiring a pet sitter in Columbus, Ohio, consider essential factors such as experience, qualifications, insurance, and reviews to ensure you choose a reliable and trustworthy pet care provider in the Columbus area.

Hiring an in-home pet sitter in Columbus, Ohio offers several advantages over traditional boarding facilities. With a local pet sitter, your fur baby can enjoy the comfort of staying in their own familiar environment, reducing stress and the risk of illness. This personalized care and attention are tailored to your pet’s unique needs, ensuring they feel comfortable and well-cared for. For reliable and convenient pet care in Columbus, in-home pet sitters are the ideal choice for your beloved companions.

Pet sitters in Columbus, Ohio provide a variety of services tailored to your pet’s needs, such as feeding, walking, playtime, administering medications, and offering overall companionship. Additionally, some Columbus pet sitters may offer extra services like mail collection and plant watering for your convenience and to make your home look “lived in” while you’re gone. At Hands N Paws, we offer all of the above!

Columbus, Ohio pet sitters prioritize the safety and well-being of your fur babies as best as possible. They implement precautions such as double-checking locks, closely monitoring your pet’s behavior, communicating with you openly and clearly at all times, and following your customized care instructions to a tee! Additionally, pet sitters in Columbus, Ohio are prepared with emergency plans to address any unforeseen situations, providing you with true peace of mind and reassurance while you’re away.

Shop Hands N Paws tees on our new Etsy store! 👚

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Meet Jake!

What do you do for fun?

I like to go running, listen to music, and play video games.

Why do you work at Hands N Paws?

I wanted to work for Hands N Paws because I have always had a love for dogs. With the few that I had while growing up, to the ones I get to dog sit now, they have always made my day brighter. They say it’s the little things in life that can make a person happy, and for me that is being around dogs. You do not have to do much to win over their love, which is why I want to do my best to reciprocate the feeling.

What’s your experience working with pets?

I have been dog sitting for the last 3 years for friends and family in the area. From a small daschaund full of energy, to an older lab that likes to just sit back and chillax. Dog’s have always been a bright spot in my life. While I don’t own any pets at the moment, I do plan to get a corgi (my favorite breed) in the near future.

What special pet care skills do you have?

N/A

Share a recent experience in pet care that you’re really proud of.

Recently I was able to dog sit a golden doodle Buckeye, for the weekend while my friends were away at a wedding. For the entire time of the visit he didn’t want to leave my side. We went on many walks and enjoyed lots of play time. The best part about being with him is the love he wants to give to every new person he meets.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide a sense of peace & comfort for each pet parent that I work for. It is our responsibility as pet sitters to take care of their pets with the upmost care while they are away. There are already enough stressful things in life to worry about and working with Hands N Paws, I hope to be able to help out in any way that I can.

Meet Megan!

What do you do for fun?

Cuddle with my critters, read, being outside and active such as hiking, playing volleyball, spikeball, pickleball, etc.

Why do you work at Hands N Paws?

I love animals and enjoy making them feel loved and happy.

What’s your experience working with pets?

I have personal experience as I currently have 2 dogs and 2 cats. I also work at a dog daycare where I work with a large group of dogs of varying sizes and temperaments.

What special pet care skills do you have?

Trained in reading dogs’ body language and managing interactions between dogs.

Share a recent experience in pet care that you’re really proud of.

Sometimes when a dog first comes in for daycare they are very nervous and glue themselves to the wall. It is always an amazing feeling when you get the pup to trust you and get them comfortable enough to come out of their shell and show their personality.

What do you hope to do for the pet parents at Hands N Paws?

A peace of mind that their pet is being well taken care of and loved while they are away.

Meet Jess!

What do you do for fun?

DIY Furniture, Care for plants, Watch TV.

Why do you work at Hands N Paws?

It’s a company that reflects my values, I want to optimize my downtime doing something I care about, and animals give me joy!

What's your experience working with pets?

I’ve cared for the pets of close friends and family since I was 13. I’ve cared for both dogs and cats, and been responsible for them in both scenarios of stopping by for a visit and staying overnight.

What special pet care skills do you have?

Nothing that has to do with pet health care, but I particularly like giving a good scratch/cuddle!

Share a recent experience in pet care that you’re really proud of.

Friends of mine have a red coon hound; they’ve had her since she was a pup. I stayed overnight with her while they were away on vacation and we really got to bond; I let her sleep with me, we went to the dog park; we had a great time! The very next time I came to visit after that overnight, I came in and she was SO excited! She wasn’t just wagging her tail, her whole lower half was just a’wiggling. As I was petting her, she rolled over and gave me her belly. Her owner immediately commented, “She never gives her belly like that!” I couldn’t have felt more special!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide them with the peace of mind that their pet is in good and caring hands. I hope to keep them connected to their pets while they’re away. And, I hope that the assurance they gain from knowing their pet is well cared for allows them to remain present in the moments of their lives.

Meet Yasmin!

What do you do for fun?

Reading, journaling, TV shows with my husband, being outdoors!

Why do you work at Hands N Paws?

I absolutely adore dogs and want to provide as much love and care as I can!

What's your experience working with pets?

I come with a wide variety of experience with small, medium, and large dogs!

Share a recent experience in pet care that you’re really proud of.

While living with a roommate for 6 months last year, I took great care of her shihtzu puppy who would feel a lot of separation anxiety. We grew a strong bond and I loved how comfortable he became with me. I am proud that there were many times where I stayed home just to give the shihtzu company since my roommate worked long hours.

What do you hope to provide for the pet parents at Hands N Paws?

I hope to provide pet parents with peace of mind and being carefree while away from their pets!

Meet Alyssa!

What do you do for fun?

Listen to music, play games, and draw

Why do you work at Hands N Paws?

To create a space for pet parents to feel like their pets are being taken care of by them still. To be able to help pet parents know their pets are truly well cared for.

What's your experience working with pets?

I have two cats and have grown up with dogs. I was a pet care associate at Petsmart for a bit.

What special pet care skills do you have?

I also can take care of fish and lizards.

Share a recent experience in pet care that you’re really proud of.

Helping my one cat Lottie recover from a major dental surgery.

What do you hope to do for the pet parents at Hands N Paws?

Peace of mind while they are at work or on vacation. To give their pets all the love they deserve.

Meet Tori!

What do you do for fun?

Read and run

Why do you work at Hands N Paws?

I want to work for a company that is passionate about who they are servicing. I love animals and I am so excited to work with them!

What's your experience working with pets?

I have a poodle that I have done many training classes with. I have also owned a cat. I have helped my sister in the past when she would get new foster dogs in her home as well!

What special pet care skills do you have?

None other than caring for my own! But I have enjoyed every second of being a pet owner!

Share a recent experience in pet care that you’re really proud of.

Teaching my old dog a new trick! He just recently learned how to roll over! I was very proud of him!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide them with the feeling that their pet is being cared for and in the best hands!

Meet Olivia!

What do you do for fun?

Paint, yoga, watch movies, play Nintendo switch, take walks outside, read, volunteer helping women in recovery from substance use

Why do you work at Hands N Paws?

Outside of being an avid animal lover, I really like the structure and organization of Hands N Paws as a company. I’m excited to be a part of a great team!

What's your experience working with pets?

I grew up with various pets (large and small dogs, cats, birds, small animals, etc.) I worked for a dog boarding facility and helped care for the animals, I worked in a veterinary clinic, I’ve worked for another local dog walking company, and also have a few regular clients that I board on Rover!

What special pet care skills do you have?

My chihuahua, Tinkerbell, sadly passed away last year, but she had progressive kidney disease, arthritis, blindness, epilepsy as well as neurological issues which required a special level of care. For the last few years of her life, I had to medicate her twice a day, feed her a special diet, assist her with her mobility issues and make sure she was comfortable and happy in her environment. I am comfortable medicating animals, I know how to handle a seizure and I know how delicate to be with senior dogs that need an extra level of care.

Share a recent experience in pet care that you’re really proud of.

An owner of one of my cat clients on Rover came into a situation where they had to rehome their cat. They trusted me and asked if I’d be willing to take him in – which I happily accepted! I found out after adopting him and getting his vet paperwork that we share the same birthday! I took that as a sign it was meant to be 😊 I lost my dog a couple of weeks after and he was a huge source of comfort during that time. Thankful to have him!

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide the pet parents comfort and security in knowing that their pets will always be treated with respect and have as much fun as possible while in my care!

Meet Melissa!

What do you do for fun?

I enjoy reading, swimming, and all things Disney.

Why do you work at Hands N Paws?

I wanted to align myself for professional development in the pet industry.

What's your experience working with pets?

I have provided pet care services including overnight sitting, pet sitting, and dog walking for 8 years. I have worked with horses, dogs, cats, bunnies, turtles, and more!

Share a recent experience in pet care that you’re really proud of.

I always am highly pleased when I’m told an animal whom doesn’t approach strangers loves all over me. Most recently it happened with a mutual friend’s labrador retriever. The dog was afraid of loud noise, and new friends often brought loud noises. I only knew this once the dog was in my lap for love.

What do you hope to do for the pet parents at Hands N Paws?

I hope to instill a sense of pride in the pet parents at Hands N Paws.

Meet Liz!

What do you do for fun?

Garden, work out, read, hang out with my kids and husband

Why do you work at Hands N Paws?

I heard about the company´s great work through a client and personal friend. She raved about the excellent care her dog receives as well as the employees. I have always loved animals of all kinds, especially dogs and cats. I am looking for ways to stay busy, make extra money and do something fun and meaningful.

What's your experience working with pets?

I have had pets almost my entire life. As an adult, I have had at least 1 dog and 1 cat for the last 25 years. Throughout that time I have had many daily-life experiences with pets as well as emergency situations. I have fostered dogs, cats and rabbits throughout the years. I have gone through intensive and less intensive dog training with my dogs. I have cat and dog sat for friends and family members.

What special pet care skills do you have?

I am not sure I have any special pet skills, but animals generally like me and I tend to like them better than some humans. I am comfortable around all kinds of animals and enjoy their company. I believe that taking care of animals is an honor and privilege.

Share a recent experience in pet care that you’re really proud of.

My dog gets really excited when she sees other dogs while out on a walk. I was able to keep her focused on our walk the other day by using her commands. She stayed focused on me and what we were doing instead of trying to get to the other dog.

What do you hope to do for the pet parents at Hands N Paws?

I hope to provide peace of mind for the pet parents at Hands N Paws. I hope that I can help them to know that even though they cannot be with their pet(s) in that moment, the pet(s) are being loved and taken care of by me.

Meet Ingrid!

What do you do for fun?

Play soccer and workout.

Why do you work at Hands N Paws?

I love animals and I love caring for them. I’ve had dogs my whole life and I have also done pet sitting for the past couple of years. Providing peace of mind to families who are away from their fur babies is my highest priority with this job!

What's your experience working with pets?

I have taken care of pets in my neighborhood for the last 2 years when families are away on vacation. I also care for my own 2 dogs, Migsy and Lilly.

What special pet care skills do you have?

I’m good at meeting each animal where they are. Some animals need a slower, more cautious approach and some want to go high energy interaction right away. I can quickly recognize what kind of animal I’m with and respond the way that’s best for them.

Share a recent experience in pet care that you’re really proud of.

I was recently asked to watch a dog overnight that the owners knew I was the only one who could handle her boisterous personality. She did great and the owners were very happy with the care I gave her.

What do you hope to do for the pet parents at Hands N Paws?

Trust that their babies are being loved and completely cared for in their absence.

The terms of this agreement are as follows: “Client” refers to you, “Company” refers to us (Hands N Paws), “Team Member” refers to the person from our team providing services for your pets, and “Team Members” refers to the Hands N Paws team as a whole.

 

Emergency Veterinary Treatment & Client Responsibility Policy

It is important to inform Hands N Paws of any specific emergency instructions or medical conditions related to Client’s pets. This will help ensure the safety and well-being of pets during emergencies.

In case any of Client’s pets need emergency veterinary treatment, Team Member will contact the designated vet on file and/or a local emergency vet. Team Member will also communicate with Client and/or emergency contacts regarding the situation.

Client gives permission to Team Member to transport the pet(s) to a veterinary clinic and/or make treatment decisions (except for euthanasia), especially if it’s a life-threatening emergency and/or Client cannot be immediately reached. Client is responsible for any veterinary fees incurred. 

Client releases Hands N Paws from any liability for any damage or harm to pets or property that occurs beyond the reasonable control of Team Member during the provision of emergency veterinary care. 

Pet Vaccination, Licensing & Identification Policy

To comply with local laws and ordinances, it is required that all pets have the appropriate vaccinations and licenses before Company begins services. For further information on these requirements, please visit the Ohio State Bar Association’s website at https://www.ohiobar.org/public-resources. Client should also check with his/her veterinarian to determine which vaccinations/shots the pet requires. 

For safety reasons, we encourage all dogs and cats to wear an ID tag or collar that includes name and contact number while Team Member is working with them.

 

Secure Access & Lockbox Policy

To ensure access to Client’s home during scheduled services, Hands N Paws requires that Client purchases a lockbox and places a spare house key(s) inside of it for Team Member to use. Client can purchase the lockbox on Hands N Paws’ website by clicking Buy Your Lockbox. Once it arrives, the lockbox should be programmed with a unique four-digit code. The lockbox should then be placed on the main door handle or in another secure location, and the lockbox code and location information must be entered in the Client’s account on Precise Petcare.

Alternatively, Client may elect to provide a code for entry via a garage door or electronic keypad and if so, must enter all necessary codes in Precise Petcare. Client is strongly encouraged to purchase a lockbox, however, to ensure that Team Member can access pets at all times during scheduled services, especially in situations where the power goes out or batteries die and Team Member need alternative access to the home.

 

Client Communication & Privacy Policy

All Team Members have access to Clients phone number, but are instructed to only use them when necessary or for urgent purposes during services with pets. Hands N Paws prioritizes the privacy and confidentiality of phone numbers as personal information.

All correspondence between Client and Team Member should be centered around Client’s pets and the services provided. If Client has inquiries regarding scheduling, cancellations, app-related matters, or any company-related concerns, these are to be directed to the Company via the office number: (614) 636-6644. The Company’s client support team is available during office hours, Monday through Friday, 9am-5pm. We are closed on Saturdays, Sundays, and Federal Holidays. The Company will make contact with Client outside of office hours should there be any urgent need for communication.

 

Pet Information Accuracy & Accessibility Policy

In order to provide the best possible service to pets, it is crucial that Client provides Team Member with detailed and up-to-date information regarding their pets. This information should be accurate, complete, and accessible through the Client’s account in Precise Petcare. Team Members can only work on the basis of the information that is available to them through the Client’s account in Precise Petcare. Likewise, Client acknowledges that the accuracy and comprehensiveness of the information they provide directly impacts the quality of the services delivered. Client, therefore, takes full responsibility for any consequences that arise from inaccurate, incomplete, or outdated account information.

 

Flexible Service Arrival Time Policy

Arrival times for services occur within a two-hour period. Team Members are unable to guarantee exact arrival times due to various factors that may affect scheduling and travel times. To accommodate these considerations, we use time blocks rather than specific times. Client will see this in the dropdown menu when Client selects Arrival Time in the request service form within their Client account.

While Team Members understands that Client may have preferences regarding arrival times, it is essential to acknowledge that Team Members cannot guarantee meeting those specific requests. Flexibility is needed in order for Team Members to accommodate for needs of other Clients on schedule.

 

Services & Pricing

For the most up-to-date and detailed descriptions on service offerings, please visit our website at www.myhandsnpaws.com.

 

Service Surcharge Policy

The following service surcharges may apply under certain conditions:

Last Minute Service: A fee of $15 per service will be charged for bookings made with less than 24 hours’ notice.

Holiday Service: A fee of $20 per service will be applied for services provided on the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve.

Additional Pets: Base pricing for services includes up to 2 pets. For each additional pet beyond the initial two, an additional fee of $7 per pet will be added.

Out-of-Service Area: If Client location falls outside our designated service area, a fee of $10 per service will be charged. To check if a particular area is within our service range, please visit the respective service page on our website and scroll down to the bottom of the page.

Please note that these surcharges are separate from the base pricing for our services. To learn more about service rates, please visit our website at www.myhandsnpaws.com.

Service Request Approval & Availability Policy

Hands N Paws strives to accommodate as many service requests as possible. However, the approval of service requests is subject to the availability of Team Members. Upon submitting a service request, Client will receive a confirmation or declination email/notification indicating whether Hands N Paws can fulfill the requested work. Sometimes, this may take up to 48 hours.

If a service request is declined, we encourage Client to explore alternative options or contact our dedicated client support team for further assistance. Company is here to help and find the best solution for all pet care needs.

 

Meet N Greet Policy

To ensure a personalized experience for new Clients, Hands N Paws requires virtual Meet N Greets before getting started with pet services. These meetings allow us to connect with Clients and discuss their pet care needs.

All Meet N Greets come at a $25 cost and are about 20-30 minutes in length. For new clients who have their Meet N Greet and then book services with us right afterwards, that $25 will be credited towards their first invoice. For existing clients who have already had their initial Meet N Greet, the event is a flat rate of $25.

Meet N Greets can be scheduled on our website at www.myhandsnpaws.com.

 

Payment & Billing Policy

Payment Method: All services with Hands N Paws are to be paid for using a credit or debit card. All major cards, including Visa, Mastercard, Amex, and Discover are acceptable. Client can securely add and store card information within their Client account. Adding and keeping a valid credit card on file is a requirement for requesting any services with Hands N Paws.

Ongoing Services: For services scheduled as ongoing, Client will be automatically charged every Friday for the previous 7 days’ worth of completed, canceled, and in-progress services.

Non-Ongoing Services: For services not scheduled as ongoing, a 50% down-payment will be charged on the day the services are accepted and confirmed. An invoice will be sent immediately. Client has until the date of the last confirmed service to manually pay the remaining balance on the invoice. If manual payment is not made, the remaining total will be automatically charged to the card on file on the date of the last service day on that invoice.

Declined Payments: In the event of a declined auto-charge, Client will be promptly notified. After the first declined charge, Client has a 24-hour grace period to rectify the issue. In the case of a second declined attempt, a late fee of 10% of the invoice total (minimum $10) will be added. Client must be attentive to emails regarding overdue notices.

Payment Terms: Hands N Paws will be paid the agreed-upon amount as discussed, with no exceptions, unless our Cancellation Policy (outlined below) applies and the Client receives a refund in the form of an Account Credit(s). In emergency circumstances, a refund may be issued as transferable credit(s) back to the Client’s card.

Additional Fees: Client may be charged additional fees if Team Members are instructed to, or determine the need to, purchase items for the pet(s) while under the care of Hands N Paws. These items may include pet food or treats, litter or cleaning supplies, transportation to the vet, or emergency expenses for the general care of the pet(s). Hands N Paws and/or Team Member will consult with Client before making any purchases, and will retain and share any receipts as proof of purchase.

 

Service Cancellation/Refund Policy

When Client schedules services with Hands N Paws, the Company has likely turned down other work so as to devote our time to the work requested from said Client.

Client understands and accepts the Company cancellation/refund policy as outlined below:

– 100% refund is issued as Account Credit if cancellation is made at least 48 hours prior to the scheduled service(s).

– 50% refund is issued as Account Credit if cancellation is made at least 24 hours prior to the scheduled service(s).

– NO refund is issued for same-day cancellations/less than 24 hour notice.

PLEASE NOTE: Refunds are NOT transferable. Should Client be eligible to receive an Account Credit (based on terms above), that will be auto-added to his/her account and applied to the very next invoice with us.

 

Service Terms

Hands N Paws agrees to provide the services stated in this contract in a reliable, caring, and trustworthy manner. In consideration of these services and as an express condition thereof, Client expressly waives and relinquishes any and all claims against Hands N Paws arising out of or relating to the provision of services hereunder, except those arising from gross negligence or willful misconduct on part of Hands N Paws.

Client understands and acknowledges that the environment in which they are requesting Hands N Paws to complete services is reasonably sanitary and safe. If it is determined that home conditions are unsanitary and/or unsafe at any point in the working relationship, Company will make it known to Client. Action will be taken accordingly thereafter.

Additionally, Hands N Paws will not terminate during a period of scheduled service unless Hands N Paws determines, at their sole discretion, that a serious danger exists to the health or safety of Team Members or pets. If such concerns preclude Hands N Paws from providing further care for the pets, Client agrees to pay for their pet to be boarded at a boarding facility or taken under the care of another party until Client returns. All attempts will be made to notify Client and/or emergency contacts regarding such situations.

Client understands and acknowledges that he/she is responsible for letting Hands N Paws know of anyone who has access to their home during the duration of services booked. Client releases and holds Hands N Paws harmless of all loss, expense, and damage caused by any third-parties entering Client’s home at that time.

 

Contract Terms

This contract will take effect upon digital signature by Client (clicking “Agree & Submit” below) and will remain in effect until terminated by either party. Client may make online reservations for additional services at any time during the terms of this contract, as subject to Hands N Paws availability. All scheduled services will be governed by all the terms of this contract.

Client acknowledges that by signing below, he/she is providing written approval for the provision of services by Hands N Paws during any service period scheduled by Client and confirmed by Hands N Paws. Upon service confirmation, Hands N Paws will be authorized to enter Client premises and perform services without additional signed contracts and/or written authorizations.