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Adding & Updating Pet Information

You can give us all your pet’s information by adding it directly to your client account! We ask that you give a lot of detail so that way we can provide the best care possible to your fur kids.

To add your pet information, please complete the steps below (or watch this help video):

  1. Login to your client account.
  2. In the main menu, go to Petcare > My Pets.
  3. Begin filling out the fields such as your pet’s name, gender, breed, etc. Make sure to be detailed! Also, notice that there are certain *required fields in each section, so make sure to complete those!
  4. Once you’re done with each section, click Next at the bottom to be directed to the next section. 
  5. Once you get to the very bottom of the page, click Save Screen Shot 2022 08 23 at 2.33.00 PM.
  6. If you’d like to then add another pet, click the New Pet button Screen Shot 2022 08 23 at 2.33.55 PM and fill out the information, following steps 3-5.

To edit/update any current pet information, please complete the steps below:

  1. Login to your client account.
  2. In the main menu, go to Petcare > My Pets.
  3. Locate the pet profile you’d like to edit/update and click the pencil icon Screen Shot 2022 08 23 at 2.31.54 PM off to the right.
  4. Make updates wherever necessary and click Save at the bottom of the page.

PLEASE NOTE: We conduct work solely on the basis of the pet care information that’s detailed in pet profiles. Therefore, it’s important to keep your pet profile information as up to date and detailed as possible. This will ensure that our team members are able to provide high-quality, consistent services every single time we care for your pets.

The reason why we have you update your pet information on a regular basis is because it holds our pet parents accountable for always keeping information fresh and updated. Sometimes, our clients will input information once (during onboarding), then they will never touch it again. We use the notes provided to perform our work, and so it’s important that none of that information is ever outdated.

Needless to say, we understand that pet routines sometimes don’t change and the information therefore doesn’t have to be updated. In this case, we ask that you just change one single character in the pet profile, or delete a word and re-add it in any field. Then, the app will allow you to schedule services again!

On the 6-month mark, you will see a notification appear in your client account that says “Please perform a 6 month review of pet <X> before you request services.”

In-App Messaging

To send in-app messages, please complete the steps below:

    1. Login to your client account.

    1. Go to the main menu and click Messages.

    1. Over towards the right, click New Message Screen Shot 2022 10 10 at 12.11.41 PM.

    1. In the pop-up form, complete the two required (*) fields “To” and “Message”.

    1. If you’d like, add a subject in the “Subject” field and under “Priority” click on Normal or Important.

    1. Click Send Screen Shot 2022 10 10 at 12.15.46 PM to send your message.

To respond to received messages, first go to Messages, locate the received message, and click on the view icon Screen Shot 2022 10 10 at 12.43.04 PM towards the right. Then, click on the blue Reply button Screen Shot 2022 10 10 at 12.45.03 PM.

To view sent messages, please go to Messages and click on the sent tab Screen Shot 2022 10 10 at 12.37.56 PM towards the top of the screen.

You can know if your message has been sent by checking the sent tab Screen Shot 2022 10 10 at 12.37.56 PM. Also, once you click Send, be on the lookout for a green banner across the top of your screen, confirming that your message has been sent.

If you have a message conversation currently existing with a team member, then you will be able to send a message to them. You can locate their name by clicking on the dropdown menu in the “To” field.

If you do NOT have a pre-existing message convo with the team member, you will not be able to find them in the dropdown menu in the “To” field. You will have to wait until they contact you first, then their name will populate in that dropdown menu accordingly.

Any and all messages, however, can be sent to Hands N Paws management. Please select “Management” in the “To” dropdown menu.

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Pet Services in Columbus Ohio

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